Support Board
Date/Time: Sat, 15 Mar 2025 23:08:17 +0000
Market By Order Data not displaying minimum set in Global Settings --> Symbol
View Count: 659
| [2022-07-18 14:29:45] |
| Steve Leon - Posts: 312 |
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I have my Symbol Settings for MES set for minimum of 50 for Market by Order Quantity. I updated settings from server I am seeing quantities of of less than 50 (10 and greater) Cannot figure out why from documentation why Thank you |
| [2022-07-18 14:52:33] |
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Reconnect to the data feed after changing the setting. : File Menu: Procedure to Reconnect to the Data and Trade Servers And this must be done in the main instance of Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-18 15:08:32] |
| Steve Leon - Posts: 312 |
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Thank you That corrected the issue |
| [2022-07-27 16:53:40] |
| Steve Leon - Posts: 312 |
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I am noticing that every day when I open the plattform I am having to disconnect and reconnect the data to get the MBO's to reset to what is in the global settings under symbols.
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| [2022-07-27 21:08:29] |
| Steve Leon - Posts: 312 |
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It actually happened throughout the day today I would disconnect and reconnect and the MBO's would set to the Global symbol settings and then at some point (not sure when or why) they revert back and show all the MBO's. This occurred in two separate subinstances and on both the Chart DOM and the Trade DOM. It occureed continuously throught the day multiple times |
| [2022-07-28 16:12:37] |
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Can we call and go over this issue today with you using remote assistance? Make sure your current telephone number is set here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Could you please also install the latest prerelease 2420: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-28 18:54:10] |
| Steve Leon - Posts: 312 |
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I just updated to 2420 prerelease The problem seems to be resolved I will monitor for the problem coming back and book a call with you or let you know that the problem has returned Thank you |
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