Support Board
Date/Time: Sun, 16 Mar 2025 04:28:20 +0000
Problem with Real Time Data
View Count: 580
| [2022-07-15 18:11:52] |
| User129402 - Posts: 3 |
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Hello, so I've been having trouble getting my real time data working. I've signed the agreements with my live trading account number and they have been approved. I activated CME non professional in my account and I logged into my CQG account in Sierra. Is there some else I need to do on my end? Thank you
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| [2022-07-15 18:54:17] |
| John - SC Support - Posts: 38678 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-15 19:15:15] |
| User129402 - Posts: 3 |
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Software version: 2394 64-bit | 2022-07-15 19:11:19.790 Primary Thread ID: 8856 | 2022-07-15 19:11:19.790 Usage end date: 2022-08-17 | 2022-07-15 19:11:19.790 Enabled for: Advanced Features 2. | 2022-07-15 19:11:19.790 Enabled for: Sierra Chart Historical Data Service. | 2022-07-15 19:11:19.790 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-07-15 19:11:19.790 Enabled for: Delayed Denali Exchange Data Feed. | 2022-07-15 19:11:19.790 Enabled for exchange2: CME (Trading Account Required) | 2022-07-15 19:11:19.790 Enabled for exchange2: CBOT (Trading Account Required) | 2022-07-15 19:11:19.790 Enabled for exchange2: COMEX (Trading Account Required) | 2022-07-15 19:11:19.790 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-07-15 19:11:19.790 Enabled for exchange2: fairx_exchange.data | 2022-07-15 19:11:19.790 Allow Support for Sierra Chart Data Feeds is disabled. | 2022-07-15 19:11:19.790 Current selected Data/Trading service: SC Data - All Services | 2022-07-15 19:11:19.790 Custom symbol settings values: enabled | 2022-07-15 19:11:19.790 Chart Update Interval: 500 | 2022-07-15 19:11:19.790 Intraday Data Storage Time Unit: 0 | 2022-07-15 19:11:19.790 Time Zone: +00:00:00 (UTC+00) | 2022-07-15 19:11:19.790 2022-07-15 19:11:19 Local computer time in UTC | 2022-07-15 19:11:19.790 2022-07-15 19:11:19 Local computer time in SC Time Zone | 2022-07-15 19:11:19.790 2022-07-15 17:56:49 Server time in UTC | 2022-07-15 19:11:19.790 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-07-15 19:11:19.790 Program path: C:\SierraChart\ | 2022-07-15 19:11:19.790 Data Files path: C:\SierraChart\Data\ | 2022-07-15 19:11:19.790 OS Version Number: 10.0 | 2022-07-15 19:11:19.791 Locale Setting: C | 2022-07-15 19:11:19.791 DLLs: UserContributedStudies_64.dll | 2022-07-15 19:11:19.791 Allowed protected custom studies: | 2022-07-15 19:11:19.791 Crash reporter started: true | 2022-07-15 19:11:19.791 File >> Disconnect selected. | 2022-07-15 19:11:42.038 SC DTC Data with Market Depth | Waiting for socket receive thread to end | 2022-07-15 19:11:42.040 DTC Client socket (6) | CloseSocket call. | 2022-07-15 19:11:42.040 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-07-15 19:11:42.040 SC DTC Data with Market Depth | Disconnected from the server. | 2022-07-15 19:11:42.040 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2022-07-15 19:11:42.041 DTC Client socket (8) | CloseSocket call. | 2022-07-15 19:11:42.041 DTC Client socket (8) | Shutdown started. Waiting for graceful close. | 2022-07-15 19:11:42.041 SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-07-15 19:11:42.041 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2022-07-15 19:11:42.041 DTC Client socket (9) | CloseSocket call. | 2022-07-15 19:11:42.041 DTC Client socket (9) | Shutdown started. Waiting for graceful close. | 2022-07-15 19:11:42.041 SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-07-15 19:11:42.041 SC Data - All Services | Disconnected. | 2022-07-15 19:11:42.041 DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-07-15 19:11:42.111 DTC Client socket (6) | Closed. | 2022-07-15 19:11:42.111 SC Data - All Services | Connected to server complete. | 2022-07-15 19:12:04.553 Triggering next historical data download in queue. | 2022-07-15 19:12:04.554 Triggering next historical data download in queue. | 2022-07-15 19:12:04.554 Triggering next historical data download in queue. | 2022-07-15 19:12:04.554 Triggering next historical data download in queue. | 2022-07-15 19:12:04.554 No download requests in the queue to start downloads for. | 2022-07-15 19:12:04.555 No download requests in the queue to start downloads for. | 2022-07-15 19:12:04.555 No download requests in the queue to start downloads for. | 2022-07-15 19:12:04.555 No download requests in the queue to start downloads for. | 2022-07-15 19:12:04.555 Mapping ESU22-CME to ESU22. Service code: cme | 2022-07-15 19:12:04.669 Using symbol data fast lookup vector | 2022-07-15 19:12:04.669 SC DTC Delayed Exchange Data | Starting real-time market data updates for: ESU22-CME (ESU22). ID: 1 Service code: cme | 2022-07-15 19:12:04.669 SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10043 | 2022-07-15 19:12:04.669 SC DTC Delayed Exchange Data | Requesting security definition data for: ESU22-CME (ESU22). ID: 1 | 2022-07-15 19:12:04.669 DTC Client socket (1) | Creating socket. | 2022-07-15 19:12:04.669 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-07-15 19:12:04.669 DTC Client socket (1) | Connecting to IP: 216.1.90.130. | 2022-07-15 19:12:04.669 Added historical Intraday data request for ESU22-CME to the queue. | 2022-07-15 19:12:04.669 Intraday data recording state for symbol ESU22-CME is set to download 'Pending'. | 2022-07-15 19:12:04.669 Triggering next historical data download in queue. | 2022-07-15 19:12:04.669 Delaying start of download for ESU22-CME. | 2022-07-15 19:12:04.715 SC DTC Delayed Exchange Data | Network connection to server complete. | 2022-07-15 19:12:04.726 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2022-07-15 19:12:04.726 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2022-07-15 19:12:04.727 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2022-07-15 19:12:04.821 SC DTC Delayed Exchange Data | Sending logon request message. | 2022-07-15 19:12:04.821 SC DTC Delayed Exchange Data | Received logon response. | 2022-07-15 19:12:05.482 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2022-07-15 19:12:05.482 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2022-07-15 19:12:05.482 SC DTC Delayed Exchange Data | Successfully connected. | 2022-07-15 19:12:05.482 SC DTC Delayed Exchange Data | Trading is not supported. | 2022-07-15 19:12:05.482 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ESU22-CME -> ESU22 | 2022-07-15 19:12:05.482 SC DTC Delayed Exchange Data | Received security definition for symbol ESU22-CME | 2022-07-15 19:12:05.637 HD Request # 17 | Downloading Intraday chart data for ESU22-CME to the file ESU22-CME.scid. Service: cme | 2022-07-15 19:12:10.979 HD Request # 17 | Download start date-time: 2022-07-15 19:01:31.000000. File last date-time: 2022-07-15 19:01:31.397000 | 2022-07-15 19:12:10.980 HD Request # 17 | Using server: ds21.sierracharts.com port 10149 | 2022-07-15 19:12:10.980 Socket (2) | Creating socket. | 2022-07-15 19:12:10.980 Socket (2) | New receive buffer size: 5242880 | 2022-07-15 19:12:10.980 Socket (2) | Connecting to IP: 216.1.90.129. | 2022-07-15 19:12:10.980 HD Request # 17 | Setting DTC encoding to Binary VLS | 2022-07-15 19:12:11.081 HD Request # 17 | Sending historical data logon request message. | 2022-07-15 19:12:11.081 HD Request # 17 | Requesting Intraday data. Start date-time: 2022-07-15 19:01:31. Record interval: 0. Symbol: ESU22 | 2022-07-15 19:12:11.650 HD Request # 17 | Decompressing data. | 2022-07-15 19:12:11.701 HD Request # 17 | Receiving Intraday data for ESU22-CME starting at 2022-07-15 19:01:31.397000 | 2022-07-15 19:12:11.806 Socket (2) | CloseSocket call. | 2022-07-15 19:12:11.855 Socket (2) | Shutdown started. Waiting for graceful close. | 2022-07-15 19:12:11.855 Historical data download thread signaled to stop. | 2022-07-15 19:12:11.863 HD Request # 17 | Timestamp of first Intraday data file record written: 2022-07-15 19:01:32.007000. | 2022-07-15 19:12:11.863 HD Request # 17 | Received 11069 Intraday data records from 2022-07-15 19:01:31.397000 to 2022-07-15 19:12:08.588001 (10.6 minutes) and wrote 11068 records for ESU22-CME | 2022-07-15 19:12:11.863 HD Request # 17 | Add time&sales data | Remembered last file record date-time: 2022-07-15 19:12:08.588001 | 2022-07-15 19:12:11.866 HD Request # 17 | Completion time: 1s. | 2022-07-15 19:12:11.866 HD Request # 17 | Intraday data download complete for ESU22-CME. Unique request ID: 23 | 2022-07-15 19:12:11.866 Removing historical data download ID 23. | 2022-07-15 19:12:11.866 Real-time Intraday chart data file updates started for ESU22-CME | 2022-07-15 19:12:11.866 Intraday chart data file opened for ESU22-CME | 2022-07-15 19:12:11.866 HD Request # 17 | Enabling Intraday chart updating for symbol. | 2022-07-15 19:12:11.866 Triggering next historical data download in queue. | 2022-07-15 19:12:11.866 No download requests in the queue to start downloads for. | 2022-07-15 19:12:11.866 Socket (2) | Socket gracefully closed by remote side. | 2022-07-15 19:12:11.905 Socket (2) | Closed. | 2022-07-15 19:12:11.905 Chart #2 has tagged chart #5 for full recalculation. Chartbook: Chartbook1.Cht | 2022-07-15 19:12:12.223 ESU22-CME[M] 15 Min #5 | Performing a full recalculation because it has been tagged. Chartbook: Chartbook1.Cht | 2022-07-15 19:12:12.275 Opened cached Intraday file: C:\SierraChart\Data\ESU22-CME.scid. Thread ID: 8308 | 2022-07-15 19:12:12.390 DTC Client socket (8) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-07-15 19:13:45.184 DTC Client socket (8) | Closed. | 2022-07-15 19:13:45.184 DTC Client socket (9) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-07-15 19:13:45.184 DTC Client socket (9) | Closed. | 2022-07-15 19:13:45.184 DTC Client socket (8) | Deleting network socket now after delay. | 2022-07-15 19:14:15.187 DTC Client socket (9) | Deleting network socket now after delay. | 2022-07-15 19:14:15.187 |
| [2022-07-15 21:25:59] |
| John - SC Support - Posts: 38678 |
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The following item from your log is the problem: Allow Support for Sierra Chart Data Feeds is disabled. | 2022-07-15 19:11:19.790
You need to set the following option to Yes: Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-16 07:11:58] |
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You must reconnect to the data feed after enabling that option: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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