Support Board
Date/Time: Sat, 15 Mar 2025 08:09:45 +0000
[Locked] - RESOLVED: Teton Order Routing Primary Internet Connection is Down. Secondary Connections Up
View Count: 532
| [2022-07-15 06:16:14] |
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At this time the Teton primary Internet connection is down. The secondary connections are up and there are two of them. If have any trouble connecting to Teton order routing make sure you are running an up-to-date version of Sierra Chart. Update instructions: Software Download: Fast Update Also in this scenario, where the primary Internet connection is down, Sierra Chart will take longer to connect. Sierra Chart will first try the primary twice and then it goes to the backup and then secondary connections. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-07-15 07:12:40
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| [2022-07-15 06:26:35] |
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The Teton primary Internet connection is now available and back up.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-15 06:38:49] |
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Down again. We have called our infrastructure provider and they are calling the ISP. Once again if you have any difficulty connectivity to Teton order routing, then update to the current version of Sierra Chart: Software Download: Fast Update The connection process will take longer. But Sierra Chart will connect. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-07-15 06:39:48
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| [2022-07-15 06:48:26] |
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From our infrastructure provider: The ISP is investigating the issue. Might take a few hours…
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-15 07:12:17] |
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Primary Internet connection is back up.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-07-15 07:12:23
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