Support Board
Date/Time: Sat, 15 Mar 2025 16:15:00 +0000
Connection Error
View Count: 433
| [2022-07-14 07:03:42] |
| User220777 - Posts: 1 |
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Hello, I have been able to confirm the data feed from CQG to Rithmic, now get an error message in Sierra Chart. I entered the data correctly, but I can't get a connection. My account name is karben. I contacted AMP support, they referred me to Sierra Chart Support as there is no error found with AMP and Rithmic. Best Regards |
 2022-07-13 09_11_07-Service Connection Error.jpg / V - Attached On 2022-07-14 07:02:16 UTC - Size: 66.87 KB - 120 views Sierra Chart 2411 Rithmic Direct - DTC 2022-07-13.jpg / V - Attached On 2022-07-14 07:02:29 UTC - Size: 11.42 KB - 135 views Rithmic.png / V - Attached On 2022-07-14 07:02:43 UTC - Size: 85.28 KB - 109 views |
| [2022-07-14 14:41:39] |
| John - SC Support - Posts: 38678 |
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Since you are getting a "Permission Denied" error with Rithmic, that means that either your Username or Password for Rithmic on the Data/Trade Service Settings, is incorrect. You will need to ask your broker about this as we do not have any information related to your Rithmic account.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-18 17:41:34] |
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Refer to: Rithmic Trading Platform Service: Permission Denied Resolution Procedure Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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