Support Board
Date/Time: Sat, 15 Mar 2025 08:15:30 +0000
Cannot connect to CQG data feed
View Count: 335
| [2022-07-13 10:30:28] |
| Niranjan Vallabhaneni - Posts: 3 |
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Hi, I have my live account with Ninjatrader (broker) and the data feed is CQG. I am not able to connect CQG data to Sierra chart. Please help. I have shared the error message screenshot in the attachment. Niranjan |
 Image 484.jpg / V - Attached On 2022-07-13 10:28:29 UTC - Size: 30.02 KB - 116 views Attachment Deleted. |
| [2022-07-13 10:49:47] |
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This is resolved for your account. We provided your account access to Service Package 12 at no cost for 60 days. After that you need to change to Service Package 10 or 11 depending upon whether you were using Service package 3 or 5. Package 10 is equivalent to package 3 and package 11 is equivalent to package 5. Service Package 10 and 11 support connections to external services. For complete details, refer to: Service Package Changes | Discontinued External Services | Reducing Overall Costs Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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