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My chartbook does not work, need to convert it Please

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[2022-07-12 20:26:18] #1 [Go To First Post]
User795767 - Posts: 2
My CHT don't work. Need to Convert it! "the chartbook file is not compatible. Contact sierra chart support for help with converting it" Have 2 files.


RKTZ_BTC.Cht - Attached On 2022-07-12 20:25:36 UTC - Size: 369.52 KB - 135 views RKTZ_ETH.Cht - Attached On 2022-07-12 20:25:48 UTC - Size: 312.87 KB - 192 views

[2022-07-12 21:26:58] #2 [Go To First Post]
John - SC Support - Posts: 36286
Attached are the updated files. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing


RKTZ_BTC.Cht - Attached On 2022-07-12 21:26:51 UTC - Size: 17.14 KB - 367 views RKTZ_ETH.Cht - Attached On 2022-07-12 21:26:55 UTC - Size: 15.65 KB - 216 views

[2022-07-12 22:15:07] #3 [Go To First Post]
User795767 - Posts: 2
Thanks in advance. Also Can you help me with another problem? Getting this error: The Advanced custom study needs to be recompiled to be used on this version : 2411


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[2022-07-13 14:25:20] #4 [Go To First Post]
John - SC Support - Posts: 36286
We can not do anything with those as they are the executable files. If you have the original .cpp files (source code files) then you can recompile them, although they may need some slight updates. Refer to the following for how to compile the source code: How to Build an Advanced Custom Study from Source Code Otherwise, you will need to talk to whomever developed them for you and have them update them. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-09-25 12:48:34] #5 [Go To First Post]
User693923 - Posts: 5
Hi guys, I do have the same issues and my chart books won't open. The message is the same: "the chartbook file is not compatible. Contact sierra chart support for help with converting it" Can you please help me out with this? Attached are my chartbooks. (or at least the first 3 of 6) Many thanks!


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[2023-09-25 12:50:21] #6 [Go To First Post]
User693923 - Posts: 5
And here are the other chartbooks. Many thanks for your help. Best


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[2023-09-25 17:54:36] #7 [Go To First Post]
John - SC Support - Posts: 36286
The instructions to perform the update are at the following link: Chartbooks (Workspaces): Opening Older Chartbooks We no longer do the updates for older chartbooks. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-12-27 22:35:16] #8 [Go To First Post]
CryptoChecks - Posts: 2
My CHT don't work. Need to Convert it! "the chartbook file is not compatible. Contact sierra chart support for help with converting it"


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[2023-12-27 23:25:18] #9 [Go To First Post]
CryptoChecks - Posts: 2
My CHT don't work. Need to Convert it! "the chartbook file is not compatible. Contact sierra chart support for help with converting it"


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[2023-12-28 15:23:07] #10 [Go To First Post]
John - SC Support - Posts: 36286
You need to get a new chartbook from G7FX. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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