Support Board
Date/Time: Wed, 19 Mar 2025 14:00:31 +0000
Not conected
View Count: 436
| [2022-07-12 15:11:57] |
| User935663 - Posts: 2 |
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Hello, today i buy denali data feed for six months and i cant conected to receive live data in siera chart platform, please help, thank you for answer. Best Regards Petr Ende |
| [2022-07-12 15:48:30] |
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1. You are not on a Service Package which includes the Denali Data Feed. 2. You are running an out of date version of Sierra Chart. You need to update: Software Download: Fast Update 3. Regarding connecting to CQG: This is resolved for your account. We provided your account access to Service Package 12 at no cost for 60 days.
After that you need to change to Service Package 10 or 11 depending upon whether you were using Service package 3 or 5. Package 10 is equivalent to package 3 and package 11 is equivalent to package 5. Service Package 10 and 11 support connections to external services. For complete details, refer to: Service Package Changes | Discontinued External Services | Reducing Overall Costs 4. Follow the instructions here to use the Denali Data Feed: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-07-12 15:49:50
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| [2022-10-19 12:37:26] |
| User935663 - Posts: 2 |
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Now i have data feed from amp, but why my platform is freezed. AT amp they see iam conected.. :) thanks for help :)
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Attachment Deleted.  Výstřižek.PNG / V - Attached On 2022-10-19 12:37:15 UTC - Size: 104.25 KB - 88 views |
| [2022-10-19 13:22:38] |
| Sierra_Chart Engineering - Posts: 18841 |
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In newer versions of Sierra Chart the market data must come from our Denali Exchange Data Feed. First thing is to complete the agreements here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements And then activate the exchanges you need: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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