Support Board
Date/Time: Sat, 15 Mar 2025 08:09:45 +0000
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View Count: 440
| [2022-07-08 01:38:42] |
| User411320 - Posts: 303 |
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Hello, I paid the all the fees and My charts are still delayed. I tried logging into teton data per the instructions but it's saying a trade account hasn't been assigned |
| [2022-07-08 05:33:45] |
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You should be getting real-time data now. We want you to restart Sierra Chart. If you still have a problem: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-08 13:42:07] |
| John - SC Support - Posts: 38678 |
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We see that you have the following exchanges activated: - CME non-professional top-of-book - CME with Market Depth for nonprofessional Trading accounts You do not need both of these, just one. If you do not need Market Depth, then keep the top-of-book option, otherwise keep the one with the Market Depth. Be sure to deactivate the exchange you do not need before the first of next month so you do not get charged for the data you do not need. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-13 18:50:33] |
| User411320 - Posts: 303 |
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so to confirm, the market depth option already has top of book? in regards to deactivating the exchange, which exchange is that ? |
| [2022-07-13 20:59:43] |
| John - SC Support - Posts: 38678 |
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Yes, the exchanges with Market Depth include the Top-of-Book. So you do not need both. You need to deactivate whichever one you do not need. If you need Market Depth, then deactivate the "CME non-professional top-of-book" and vice versa. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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