Support Board
Date/Time: Sat, 15 Mar 2025 03:59:11 +0000
Performance Issues
View Count: 404
| [2022-07-06 15:30:35] |
| AlexLee2016 - Posts: 1 |
|
Hi, Thank you for taking the time to read this. Since last week, my SierraChart has been experiencing noticeable slowdown in performance. The only two differences that I've noticed are that I updated to the most recent version and the constant pop-up of this message. HTTPS connection ID:25 to www.rithmic.com:443 for request ID:25 (3) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-07-06 10:27:39.134 * HTTPS connection ID:25 to www.rithmic.com:443 for request ID:25 (3) | CloseSocket call. | 2022-07-06 10:27:39.340 HTTPS connection ID:25 to www.rithmic.com:443 for request ID:25 (3) | Closed. | 2022-07-06 10:27:39.340 HTTPS connection ID:26 to www.rithmic.com:443 for request ID:26 (3) | Creating socket. Using TLS 1.2. | 2022-07-06 10:27:48.080 HTTPS connection ID:26 to www.rithmic.com:443 for request ID:26 (3) | New receive buffer size: 32768 | 2022-07-06 10:27:48.080 HTTPS connection ID:26 to www.rithmic.com:443 for request ID:26 (3) | Connecting to IP: 38.79.0.89. | 2022-07-06 10:27:48.080 HTTPS connection ID:26 to www.rithmic.com:443 for request ID:26 (3) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-07-06 10:28:09.104 * HTTPS connection ID:26 to www.rithmic.com:443 for request ID:26 (3) | CloseSocket call. | 2022-07-06 10:28:09.152 HTTPS connection ID:26 to www.rithmic.com:443 for request ID:26 (3) | Closed. | 2022-07-06 10:28:09.152 HTTPS connection ID:27 to www.rithmic.com:443 for request ID:27 (3) | Creating socket. Using TLS 1.2. | 2022-07-06 10:28:18.392 HTTPS connection ID:27 to www.rithmic.com:443 for request ID:27 (3) | New receive buffer size: 32768 | 2022-07-06 10:28:18.392 HTTPS connection ID:27 to www.rithmic.com:443 for request ID:27 (3) | Connecting to IP: 38.79.0.89. | 2022-07-06 10:28:18.392 HTTPS connection ID:27 to www.rithmic.com:443 for request ID:27 (3) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-07-06 10:28:39.426 * HTTPS connection ID:27 to www.rithmic.com:443 for request ID:27 (3) | CloseSocket call. | 2022-07-06 10:28:39.434 HTTPS connection ID:27 to www.rithmic.com:443 for request ID:27 (3) | Closed. | 2022-07-06 10:28:39.434 HTTPS connection ID:28 to www.rithmic.com:443 for request ID:28 (3) | Creating socket. Using TLS 1.2. | 2022-07-06 10:28:48.310 HTTPS connection ID:28 to www.rithmic.com:443 for request ID:28 (3) | New receive buffer size: 32768 | 2022-07-06 10:28:48.310 HTTPS connection ID:28 to www.rithmic.com:443 for request ID:28 (3) | Connecting to IP: 38.79.0.89. | 2022-07-06 10:28:48.310 HTTPS connection ID:28 to www.rithmic.com:443 for request ID:28 (3) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-07-06 10:29:09.347 * HTTPS connection ID:28 to www.rithmic.com:443 for request ID:28 (3) | CloseSocket call. | 2022-07-06 10:29:09.348 HTTPS connection ID:28 to www.rithmic.com:443 for request ID:28 (3) | Closed. | 2022-07-06 10:29:09.348 HTTPS connection ID:29 to www.rithmic.com:443 for request ID:29 (3) | Creating socket. Using TLS 1.2. | 2022-07-06 10:29:18.134 HTTPS connection ID:29 to www.rithmic.com:443 for request ID:29 (3) | New receive buffer size: 32768 | 2022-07-06 10:29:18.134 HTTPS connection ID:29 to www.rithmic.com:443 for request ID:29 (3) | Connecting to IP: 38.79.0.89. | 2022-07-06 10:29:18.134 HTTPS connection ID:29 to www.rithmic.com:443 for request ID:29 (3) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-07-06 10:29:39.175 * HTTPS connection ID:29 to www.rithmic.com:443 for request ID:29 (3) | CloseSocket call. | 2022-07-06 10:29:39.186 HTTPS connection ID:29 to www.rithmic.com:443 for request ID:29 (3) | Closed. | 2022-07-06 10:29:39.187 Please let me know what the potential issue is and how it can be resolved. Thank you. |
| [2022-07-06 18:25:12] |
| John - SC Support - Posts: 38678 |
|
You are having connectivity issues. Refer to the following: HTTP Communication Errors For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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