Support Board
Date/Time: Sat, 15 Mar 2025 03:59:09 +0000
Billing Problem,
View Count: 474
| [2022-07-05 16:18:24] |
| User794190 - Posts: 26 |
|
I have this message on my account (Also showing as "System Notification Message" when I open Sierra): ============================== Denali Data Feed Exchange(s) have been canceled on your account due to Insufficient account balance for renewal. You can reactivate the recently deactivated exchanges from this page: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices#RecentlyDeactivatedRecurringServices[/b] ============================== I followed the instructions about reactivation and added money 2 days ago (as shown below) and renewed but still have the above messages. What is wrong? ============================== Active Service: 11 - Advanced + Denali Data Feed - Active until: 2022-08-26 23:59:59 UTC ============================== |
| [2022-07-05 19:18:24] |
| John - SC Support - Posts: 38678 |
|
The message will eventually go away on its own (on July 11, 2022), but if you want to get rid of it right away, you need to go to your Sierra Chart Account Control Panel and you will see that message at the top and a button that states "Hide" at the end of the message. Select the button to turn off that notification. To access your Account Control Panel, select Help >> Account Control Panel from within your Sierra Chart software. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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