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Date/Time: Sat, 15 Mar 2025 04:01:33 +0000



Candlestick Bars are not anymore correctly drawn after upgrade to version 2411

View Count: 552

[2022-07-05 14:54:53]
User889191 - Posts: 61
Plese see attachment. Reload and recalculate as well as delete all data and download again did not solve issue. Please fix. thx
imageCandlestickBars.png / V - Attached On 2022-07-05 14:53:57 UTC - Size: 113.12 KB - 126 views
[2022-07-05 15:05:11]
User889191 - Posts: 61
Rolled back to Version 2394. Did not solve.
[2022-07-05 19:01:29]
John - SC Support - Posts: 38678
We just figured out that this is related to the data we receive from the CME after a holiday. We are not sure exactly how we are going to handle it, but we know that tomorrow, it will correct itself.
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[2022-07-06 06:26:40]
Sierra Chart Engineering - Posts: 104368
The CME does not provide an Open price for the trading day following a holiday. It does not exist either in the snapshot data or the incremental messages.

This is the cause of the issue.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-07-06 06:36:17]
User889191 - Posts: 61
Ok. Thx for clarification. The question is why it is not happening for all CME based symbols ? With CQG Datafeed I never seen this(as far as I remember).
[2022-07-06 07:46:53]
Sierra Chart Engineering - Posts: 104368
The answer has to do with some connections to the CME are being reset daily and some are not. We have now set them to not reset daily. Normally there is not a need to do this.

CQG probably is not resetting their connections daily or they are persisting the Open price from the prior trading day if they do. Sierra Chart will not persist this information.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-07-06 07:47:12

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