Support Board
Date/Time: Sat, 15 Mar 2025 02:49:20 +0000
Candlestick Bars are not anymore correctly drawn after upgrade to version 2411
View Count: 551
| [2022-07-05 14:54:53] |
| User889191 - Posts: 61 |
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Plese see attachment. Reload and recalculate as well as delete all data and download again did not solve issue. Please fix. thx
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 CandlestickBars.png / V - Attached On 2022-07-05 14:53:57 UTC - Size: 113.12 KB - 126 views |
| [2022-07-05 15:05:11] |
| User889191 - Posts: 61 |
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Rolled back to Version 2394. Did not solve.
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| [2022-07-05 19:01:29] |
| John - SC Support - Posts: 38678 |
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We just figured out that this is related to the data we receive from the CME after a holiday. We are not sure exactly how we are going to handle it, but we know that tomorrow, it will correct itself.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-06 06:26:40] |
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The CME does not provide an Open price for the trading day following a holiday. It does not exist either in the snapshot data or the incremental messages. This is the cause of the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-06 06:36:17] |
| User889191 - Posts: 61 |
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Ok. Thx for clarification. The question is why it is not happening for all CME based symbols ? With CQG Datafeed I never seen this(as far as I remember).
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| [2022-07-06 07:46:53] |
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The answer has to do with some connections to the CME are being reset daily and some are not. We have now set them to not reset daily. Normally there is not a need to do this. CQG probably is not resetting their connections daily or they are persisting the Open price from the prior trading day if they do. Sierra Chart will not persist this information. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-07-06 07:47:12
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