Support Board
Date/Time: Sat, 15 Mar 2025 03:59:11 +0000
Futures Options symbols issue (ESU22 ok, LOQ22 not ok!)
View Count: 518
| [2022-07-05 10:37:46] |
| User185210 - Posts: 66 |
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I have some issues with Futures options symbols. Setup: - IB trading service + Denali data. - 2 quote boards, one for ES the other one for CL I use futures options as an indicator not for trading. first ES quote board symbol: "ESU22 C3800.FUT_OPT.CME"... works smooth, perfect! second quote board CL, symbol "LOQ22 P10850.FUT_OPT.NYMEX"... last Friday was working well, but no more! nothing else has changed. Is there a feature that has to be activated? I read the sc documentation "Using Denali Futures Options Data with Trading Service" and found nothing I could modify to have CL/LO futures options working correctly. Could you help me fix this? Thank you. |
| [2022-07-05 22:04:57] |
| Sierra_Chart Engineering - Posts: 18789 |
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We are checking on this. We have a good idea what the cause is.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-06 03:11:28] |
| User664240 - Posts: 206 |
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Confirming Issues with NYMEX options
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 ice_screenshot_20220705-230507.png / V - Attached On 2022-07-06 03:11:08 UTC - Size: 8.07 KB - 119 views |
| [2022-07-06 04:09:12] |
| Sierra_Chart Engineering - Posts: 18789 |
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This issue is confirmed resolved now. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-06 07:11:36] |
| User185210 - Posts: 66 |
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Thank you
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