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Date/Time: Sat, 15 Mar 2025 02:46:55 +0000



Futures Options symbols issue (ESU22 ok, LOQ22 not ok!)

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[2022-07-05 10:37:46]
User185210 - Posts: 66
I have some issues with Futures options symbols.

Setup:
- IB trading service + Denali data.
- 2 quote boards, one for ES the other one for CL
I use futures options as an indicator not for trading.

first ES quote board symbol: "ESU22 C3800.FUT_OPT.CME"... works smooth, perfect!
second quote board CL, symbol "LOQ22 P10850.FUT_OPT.NYMEX"... last Friday was working well, but no more! nothing else has changed.

Is there a feature that has to be activated?
I read the sc documentation "Using Denali Futures Options Data with Trading Service" and found nothing I could modify to have CL/LO futures options working correctly.

Could you help me fix this?

Thank you.
[2022-07-05 22:04:57]
Sierra_Chart Engineering - Posts: 18789
We are checking on this. We have a good idea what the cause is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-07-06 03:11:28]
User664240 - Posts: 206
Confirming Issues with NYMEX options
imageice_screenshot_20220705-230507.png / V - Attached On 2022-07-06 03:11:08 UTC - Size: 8.07 KB - 118 views
[2022-07-06 04:09:12]
Sierra_Chart Engineering - Posts: 18789
This issue is confirmed resolved now.


Follow the instructions here to update the Symbol Settings:
Global Symbol Settings: Update Global Symbol Settings
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-07-06 07:11:36]
User185210 - Posts: 66
Thank you

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