Support Board
Date/Time: Sat, 15 Mar 2025 03:56:47 +0000
My CQG Account not connecting!
View Count: 489
| [2022-07-05 02:32:48] |
| User108250 - Posts: 17 |
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My CQG Account not connecting, even after I did upgrade to package 12. Also, my number bars study is not showing since I lost my connection to CQG. Please resolve this issue ASAP. Thanks |
| [2022-07-05 04:35:41] |
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We do not know what the reason for the connection problem is at this time. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. ---- Also you need to activate the exchanges that you require here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-07 06:36:52] |
| User108250 - Posts: 17 |
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Using symbol data fast lookup vector | 2022-07-06 15:12:47.320 Mapping MESU22-CME to MESU22. Service code: cme | 2022-07-06 15:12:47.320 Mapping NQU22-CME to NQU22. Service code: cme | 2022-07-06 15:12:47.320 Mapping MNQU22-CME to MNQU22. Service code: cme | 2022-07-06 15:12:47.320 Mapping YMU22-CBOT to YMU22. Service code: cbot | 2022-07-06 15:12:47.320 Mapping RTYU22-CME to RTYU22. Service code: cme | 2022-07-06 15:12:47.320 Mapping CLQ22-NYMEX to CLQ22. Service code: nymex | 2022-07-06 15:12:47.320 Mapping NGQ22-NYMEX to NGQ22. Service code: nymex | 2022-07-06 15:12:47.320 Mapping GCQ22-COMEX to GCQ22. Service code: comex | 2022-07-06 15:12:47.320 Mapping HGU22-COMEX to HGU22. Service code: comex | 2022-07-06 15:12:47.320 Mapping ZBU22-CBOT to ZBU22. Service code: cbot | 2022-07-06 15:12:47.320 Mapping 6JU22-CME to 6JU22. Service code: cme | 2022-07-06 15:12:47.320 Mapping 6EU22-CME to 6EU22. Service code: cme | 2022-07-06 15:12:47.320 Mapping 6BU22-CME to 6BU22. Service code: cme | 2022-07-06 15:12:47.320 Mapping 6CU22-CME to 6CU22. Service code: cme | 2022-07-06 15:12:47.321 Mapping 6NU22-CME to 6NU22. Service code: cme | 2022-07-06 15:12:47.321 Mapping 6SU22-CME to 6SU22. Service code: cme | 2022-07-06 15:12:47.321 Mapping 6AU22-CME to 6AU22. Service code: cme | 2022-07-06 15:12:47.321 Mapping 6MU22-CME to 6MU22. Service code: cme | 2022-07-06 15:12:47.321 Mapping ZCU22-CBOT to ZCU22. Service code: cbot | 2022-07-06 15:12:47.321 Mapping ZWU22-CBOT to ZWU22. Service code: cbot | 2022-07-06 15:12:47.321 Mapping ZLZ22-CBOT to ZLZ22. Service code: cbot | 2022-07-06 15:12:47.321 Mapping ZSX22-CBOT to ZSX22. Service code: cbot | 2022-07-06 15:12:47.321 Mapping HEQ22-CME to HEQ22. Service code: cme | 2022-07-06 15:12:47.321 Mapping LEQ22-CME to LEQ22. Service code: cme | 2022-07-06 15:12:47.321 Mapping GFQ22-CME to GFQ22. Service code: cme | 2022-07-06 15:12:47.321 Mapping BTCN22-CME to BTCN22. Service code: cme | 2022-07-06 15:12:47.321 Mapping MBTN22-CME to MBTN22. Service code: cme | 2022-07-06 15:12:47.321 ESU22-CME Daily #8 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-07-06 15:12:47.331 Starting DelayedDownloadMonitoringTimer | 2022-07-06 15:12:47.606 Starting HDTimeoutTimer | 2022-07-06 15:12:47.606 Added historical Intraday data request for ESU22-CME to the queue. | 2022-07-06 15:12:47.607 Intraday data recording state for symbol ESU22-CME is set to download 'Pending'. | 2022-07-06 15:12:47.607 Triggering next historical data download in queue. | 2022-07-06 15:12:47.607 HD Request # 1 | Downloading Intraday chart data for ESU22-CME to the file ESU22-CME.scid. Service: cme | 2022-07-06 15:12:47.607 HD Request # 1 | Download start date-time: 2022-07-06 15:02:01.000000. File last date-time: 2022-07-06 15:02:01.243000 | 2022-07-06 15:12:47.607 HD Request # 1 | Using server: ds21.sierracharts.com port 10149 | 2022-07-06 15:12:47.607 Socket (1) | Creating socket. | 2022-07-06 15:12:47.607 Socket (1) | New receive buffer size: 5242880 | 2022-07-06 15:12:47.607 Socket (1) | Connecting to IP: 216.1.90.129. | 2022-07-06 15:12:47.607 Starting DelayedDownloadMonitoringTimer | 2022-07-06 15:12:47.664 Starting HDTimeoutTimer | 2022-07-06 15:12:47.664 Added historical Daily data request for ESU22-CME to the queue. | 2022-07-06 15:12:47.664 Triggering next historical data download in queue. | 2022-07-06 15:12:47.664 HD Request # 2 | Downloading Historical Daily chart data for ESU22-CME. Starting date: 2022-07-01. Service: scdataallservices | 2022-07-06 15:12:47.678 HD Request # 1 | Setting DTC encoding to Binary VLS | 2022-07-06 15:12:48.275 HD Request # 1 | Sending historical data logon request message. | 2022-07-06 15:12:48.275 ESU22-CME[M] 5 Min #9 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-07-06 15:12:48.550 HD Request # 2 | Requesting historical Daily data for ESU22 starting at 2022-06-30. SC External HD service. | 2022-07-06 15:12:48.802 (Log removed) Chart #1 has tagged chart #3 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:02:55.901 ESU22-CME[M] Renko 7t #3 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:02:55.909 ESU22-CME[M] 10000 Trades #11 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:02:56.130 Chart #11 has tagged chart #3 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:02:56.149 ESU22-CME[M] Renko 7t #3 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:02:56.227 Chart: ESU22-CME[M] #1 | Study: Chart Recalculation - Periodic | Performing full recalculation of chart | 2022-07-06 22:03:05.071 Chart #1 has tagged chart #11 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:06.401 Chart #1 has tagged chart #3 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:06.401 ESU22-CME[M] Renko 7t #3 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:06.410 ESU22-CME[M] 10000 Trades #11 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:06.626 Chart #11 has tagged chart #3 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:06.645 ESU22-CME[M] Renko 7t #3 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:06.722 Chart: ESU22-CME[M] #1 | Study: Chart Recalculation - Periodic | Performing full recalculation of chart | 2022-07-06 22:03:15.115 Chart #1 has tagged chart #11 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:16.374 Chart #1 has tagged chart #3 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:16.374 ESU22-CME[M] Renko 7t #3 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:16.382 ESU22-CME[M] 10000 Trades #11 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:16.584 Chart #11 has tagged chart #3 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:16.604 ESU22-CME[M] Renko 7t #3 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:16.625 Chart: ESU22-CME[M] #1 | Study: Chart Recalculation - Periodic | Performing full recalculation of chart | 2022-07-06 22:03:25.130 Chart #1 has tagged chart #11 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:26.446 Chart #1 has tagged chart #3 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:26.446 ESU22-CME[M] Renko 7t #3 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:26.454 ESU22-CME[M] 10000 Trades #11 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:26.650 Chart #11 has tagged chart #3 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:26.669 ESU22-CME[M] Renko 7t #3 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:26.697 Chart: ESU22-CME[M] #1 | Study: Chart Recalculation - Periodic | Performing full recalculation of chart | 2022-07-06 22:03:35.143 Chart #1 has tagged chart #11 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:36.446 Chart #1 has tagged chart #3 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:36.446 ESU22-CME[M] Renko 7t #3 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-07- Date Time Of Last Edit: 2022-07-07 11:34:37
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| [2022-07-07 06:42:46] |
| User108250 - Posts: 17 |
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Also, why I have to activate the exchanges and pay the extra cost while I am getting the data feeds and paying CQG for it on my AMP account? I am really confused!
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| [2022-07-07 11:32:24] |
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Also, why I have to activate the exchanges and pay the extra cost while I am getting the data feeds and paying CQG for it on my AMP account? Sierra Chart only wants to support our own data feeds, for CME Group and EUREX. It makes it easier to support Sierra Chart and provide users the best service. You do not have to pay exchange fees twice. You will cancel exchange fees that you pay to your broker and then you just pay them once to Sierra Chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-07 11:36:14] |
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You also have a huge message log with way too much information. We removed most of the content of it because it is making the thread hard to read. We see a lot of these messages: ESU22-CME[M] Renko 7t #3 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:26.454 It looks like you may have a circular reference which you should definitely resolve: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.9 References to Other Charts / Continuous Full Recalculation of Charts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-07-07 11:36:41
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