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Date/Time: Sat, 15 Mar 2025 03:56:47 +0000



My CQG Account not connecting!

View Count: 489

[2022-07-05 02:32:48]
User108250 - Posts: 17
My CQG Account not connecting, even after I did upgrade to package 12.
Also, my number bars study is not showing since I lost my connection to CQG.
Please resolve this issue ASAP. Thanks
[2022-07-05 04:35:41]
Sierra Chart Engineering - Posts: 104368
We do not know what the reason for the connection problem is at this time.

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Connect to the data feed:

Select "File >> Disconnect"

Select "File >> Connect to Data Feed"

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.

----

Also you need to activate the exchanges that you require here:
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-07-07 06:36:52]
User108250 - Posts: 17
Using symbol data fast lookup vector | 2022-07-06 15:12:47.320
Mapping MESU22-CME to MESU22. Service code: cme | 2022-07-06 15:12:47.320
Mapping NQU22-CME to NQU22. Service code: cme | 2022-07-06 15:12:47.320
Mapping MNQU22-CME to MNQU22. Service code: cme | 2022-07-06 15:12:47.320
Mapping YMU22-CBOT to YMU22. Service code: cbot | 2022-07-06 15:12:47.320
Mapping RTYU22-CME to RTYU22. Service code: cme | 2022-07-06 15:12:47.320
Mapping CLQ22-NYMEX to CLQ22. Service code: nymex | 2022-07-06 15:12:47.320
Mapping NGQ22-NYMEX to NGQ22. Service code: nymex | 2022-07-06 15:12:47.320
Mapping GCQ22-COMEX to GCQ22. Service code: comex | 2022-07-06 15:12:47.320
Mapping HGU22-COMEX to HGU22. Service code: comex | 2022-07-06 15:12:47.320
Mapping ZBU22-CBOT to ZBU22. Service code: cbot | 2022-07-06 15:12:47.320
Mapping 6JU22-CME to 6JU22. Service code: cme | 2022-07-06 15:12:47.320
Mapping 6EU22-CME to 6EU22. Service code: cme | 2022-07-06 15:12:47.320
Mapping 6BU22-CME to 6BU22. Service code: cme | 2022-07-06 15:12:47.320
Mapping 6CU22-CME to 6CU22. Service code: cme | 2022-07-06 15:12:47.321
Mapping 6NU22-CME to 6NU22. Service code: cme | 2022-07-06 15:12:47.321
Mapping 6SU22-CME to 6SU22. Service code: cme | 2022-07-06 15:12:47.321
Mapping 6AU22-CME to 6AU22. Service code: cme | 2022-07-06 15:12:47.321
Mapping 6MU22-CME to 6MU22. Service code: cme | 2022-07-06 15:12:47.321
Mapping ZCU22-CBOT to ZCU22. Service code: cbot | 2022-07-06 15:12:47.321
Mapping ZWU22-CBOT to ZWU22. Service code: cbot | 2022-07-06 15:12:47.321
Mapping ZLZ22-CBOT to ZLZ22. Service code: cbot | 2022-07-06 15:12:47.321
Mapping ZSX22-CBOT to ZSX22. Service code: cbot | 2022-07-06 15:12:47.321
Mapping HEQ22-CME to HEQ22. Service code: cme | 2022-07-06 15:12:47.321
Mapping LEQ22-CME to LEQ22. Service code: cme | 2022-07-06 15:12:47.321
Mapping GFQ22-CME to GFQ22. Service code: cme | 2022-07-06 15:12:47.321
Mapping BTCN22-CME to BTCN22. Service code: cme | 2022-07-06 15:12:47.321
Mapping MBTN22-CME to MBTN22. Service code: cme | 2022-07-06 15:12:47.321
ESU22-CME Daily #8 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-07-06 15:12:47.331
Starting DelayedDownloadMonitoringTimer | 2022-07-06 15:12:47.606
Starting HDTimeoutTimer | 2022-07-06 15:12:47.606
Added historical Intraday data request for ESU22-CME to the queue. | 2022-07-06 15:12:47.607
Intraday data recording state for symbol ESU22-CME is set to download 'Pending'. | 2022-07-06 15:12:47.607
Triggering next historical data download in queue. | 2022-07-06 15:12:47.607
HD Request # 1 | Downloading Intraday chart data for ESU22-CME to the file ESU22-CME.scid. Service: cme | 2022-07-06 15:12:47.607
HD Request # 1 | Download start date-time: 2022-07-06 15:02:01.000000. File last date-time: 2022-07-06 15:02:01.243000 | 2022-07-06 15:12:47.607
HD Request # 1 | Using server: ds21.sierracharts.com port 10149 | 2022-07-06 15:12:47.607
Socket (1) | Creating socket. | 2022-07-06 15:12:47.607
Socket (1) | New receive buffer size: 5242880 | 2022-07-06 15:12:47.607
Socket (1) | Connecting to IP: 216.1.90.129. | 2022-07-06 15:12:47.607
Starting DelayedDownloadMonitoringTimer | 2022-07-06 15:12:47.664
Starting HDTimeoutTimer | 2022-07-06 15:12:47.664
Added historical Daily data request for ESU22-CME to the queue. | 2022-07-06 15:12:47.664
Triggering next historical data download in queue. | 2022-07-06 15:12:47.664
HD Request # 2 | Downloading Historical Daily chart data for ESU22-CME. Starting date: 2022-07-01. Service: scdataallservices | 2022-07-06 15:12:47.678
HD Request # 1 | Setting DTC encoding to Binary VLS | 2022-07-06 15:12:48.275
HD Request # 1 | Sending historical data logon request message. | 2022-07-06 15:12:48.275
ESU22-CME[M] 5 Min #9 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-07-06 15:12:48.550
HD Request # 2 | Requesting historical Daily data for ESU22 starting at 2022-06-30. SC External HD service. | 2022-07-06 15:12:48.802

(Log removed)

Chart #1 has tagged chart #3 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:02:55.901
ESU22-CME[M] Renko 7t #3 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:02:55.909
ESU22-CME[M] 10000 Trades #11 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:02:56.130
Chart #11 has tagged chart #3 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:02:56.149
ESU22-CME[M] Renko 7t #3 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:02:56.227
Chart: ESU22-CME[M] #1 | Study: Chart Recalculation - Periodic | Performing full recalculation of chart | 2022-07-06 22:03:05.071
Chart #1 has tagged chart #11 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:06.401
Chart #1 has tagged chart #3 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:06.401
ESU22-CME[M] Renko 7t #3 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:06.410
ESU22-CME[M] 10000 Trades #11 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:06.626
Chart #11 has tagged chart #3 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:06.645
ESU22-CME[M] Renko 7t #3 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:06.722
Chart: ESU22-CME[M] #1 | Study: Chart Recalculation - Periodic | Performing full recalculation of chart | 2022-07-06 22:03:15.115
Chart #1 has tagged chart #11 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:16.374
Chart #1 has tagged chart #3 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:16.374
ESU22-CME[M] Renko 7t #3 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:16.382
ESU22-CME[M] 10000 Trades #11 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:16.584
Chart #11 has tagged chart #3 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:16.604
ESU22-CME[M] Renko 7t #3 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:16.625
Chart: ESU22-CME[M] #1 | Study: Chart Recalculation - Periodic | Performing full recalculation of chart | 2022-07-06 22:03:25.130
Chart #1 has tagged chart #11 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:26.446
Chart #1 has tagged chart #3 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:26.446
ESU22-CME[M] Renko 7t #3 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:26.454
ESU22-CME[M] 10000 Trades #11 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:26.650
Chart #11 has tagged chart #3 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:26.669
ESU22-CME[M] Renko 7t #3 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:26.697
Chart: ESU22-CME[M] #1 | Study: Chart Recalculation - Periodic | Performing full recalculation of chart | 2022-07-06 22:03:35.143
Chart #1 has tagged chart #11 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:36.446
Chart #1 has tagged chart #3 for full recalculation. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:36.446
ESU22-CME[M] Renko 7t #3 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-07-
Date Time Of Last Edit: 2022-07-07 11:34:37
[2022-07-07 06:42:46]
User108250 - Posts: 17
Also, why I have to activate the exchanges and pay the extra cost while I am getting the data feeds and paying CQG for it on my AMP account? I am really confused!
[2022-07-07 11:32:24]
Sierra Chart Engineering - Posts: 104368
Also, why I have to activate the exchanges and pay the extra cost while I am getting the data feeds and paying CQG for it on my AMP account?
Sierra Chart only wants to support our own data feeds, for CME Group and EUREX. It makes it easier to support Sierra Chart and provide users the best service. You do not have to pay exchange fees twice. You will cancel exchange fees that you pay to your broker and then you just pay them once to Sierra Chart.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-07-07 11:36:14]
Sierra Chart Engineering - Posts: 104368
You also have a huge message log with way too much information. We removed most of the content of it because it is making the thread hard to read. We see a lot of these messages:


ESU22-CME[M] Renko 7t #3 | Performing a full recalculation because it has been tagged. Chartbook: Futures 24Hours ES.Cht | 2022-07-06 22:03:26.454

It looks like you may have a circular reference which you should definitely resolve:
High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.9 References to Other Charts / Continuous Full Recalculation of Charts
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-07-07 11:36:41

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