Support Board
Date/Time: Sat, 15 Mar 2025 02:49:20 +0000
I can't apply YMU2 charts
View Count: 414
| [2022-07-04 17:08:24] |
| User181782 - Posts: 2 |
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My charts show only the YMU22 charts which are delayed and subsequently are useless for my trading. I have a paid receipt from June 17, 2022 which shows I have paid the current $26 fee, so I should have access to the YMU2 charts. Someone said my problem occurs when more than 1 account is owned by one person. I only want/need one account, so if you see I have two accounts, please delete one so I can restore the YMU2 charts. Thank you.
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| [2022-07-04 17:29:20] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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