Support Board
Date/Time: Sat, 15 Mar 2025 03:56:49 +0000
Sierra lag issue
View Count: 755
| [2022-07-04 14:05:16] |
| bigdollarkc - Posts: 21 |
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Hello there, I am experiencing lag issue. The price line is not catching up with the current price and the Current traded volume is not even displaying the correct traded volume when I compare it to my footprint. I share my log in details with one of my friends and we both connected from different computers and different accounts. Only 2 computers connecting at the same time. I tried to have my friend disconnected but it still is the same. I even switch the data to SC server ALL. The problem still remains. Is it because of july 4th?
Date Time Of Last Edit: 2022-07-04 14:06:00
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| [2022-07-04 14:25:50] |
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Let us focus on just this one issue: . The price line is not catching up with the current price
Where are you seeing the "current price"? We need to understand exactly what you are looking at in comparison to the "price line". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-04 15:48:41] |
| bigdollarkc - Posts: 21 |
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So I have this green current price line on my chart and then a highlight price on the right scale. Nirnally the current price line will follow the highlighted price on the right scale but the price line is lagging behind and there will be moment when the price is not moving at all when my friend told me that her sierra chart is showing new price. 2) the traded volume is also not accurate at all vs what is shown in my footprint. The traded volume on the chart dom is lagging. I have never had this issue before. It only happens today. |
| [2022-07-04 17:00:40] |
| bigdollarkc - Posts: 21 |
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I uploaded my message log file
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Private File Attachment Deleted. |
| [2022-07-04 17:26:14] |
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The issue is explained here: Prices / Data Falling Behind: 4.15 - Trade and Current Quote Symbol Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-04 18:18:46] |
| bigdollarkc - Posts: 21 |
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thanks. I have set it as you mentioned. Will see when market opens
Date Time Of Last Edit: 2022-07-04 18:29:47
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| [2022-07-05 09:04:28] |
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That will resolve the problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-05 12:45:58] |
| bigdollarkc - Posts: 21 |
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I tested it today. It seems like sierra will not allow two computers to connect to it at the same time. when my friend connected to my sierra chart account, my sierra just stop moving. I restarted it many times and it will not work. I double checked my account control panel and it says that only 2 computers connected to it. When Im connected first then my friend's sierra chart data is not working.
Date Time Of Last Edit: 2022-07-05 16:27:38
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Private File Attachment Deleted. |
| [2022-07-05 18:48:57] |
| John - SC Support - Posts: 38678 |
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You are allowed to run the Sierra Chart software on up to 3 computer simultaneously. But the data feeds are different. For the Denali Exchange Data Feed, you can have 2 separate installations on the same computer running at the same time with no additional cost. But if you want to have 2 different computers getting data at the same time, then you have to pay twice for the exchange fee. Refer to the information here: Denali Exchange Data Feed: Connections For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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