Support Board
Date/Time: Tue, 26 Nov 2024 13:28:35 +0000
Log in not responding
View Count: 1321
| [2014-05-06 09:52:57] |
| BJV - Posts: 29 |
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Hi SC, I cannot run SC at present. The login screen opens and then does not respond. I tried upgrading to 1133 however it is still not responding.
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| [2014-05-06 10:05:54] |
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We need to understand this better. Is the Login window completely frozen and cannot be interacted with, or after pressing the Login button, there is no log in occurring? Refer to this section here: http://www.sierrachart.com/index.php?l=doc/LoginInstructions.php#LoginProblems Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-06 10:26:03] |
| BJV - Posts: 29 |
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Once the login button has been automatically pressed it begins verifying and does not respond. I have run SC with the same firewall settings for nearly 12 months and not had any issues. I am not getting any SC error messages
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| [2014-05-06 10:32:52] |
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Are you able to press the Cancel button after the login button is automatically pressed? Whatever the issue is, this section will answer it: http://www.sierrachart.com/index.php?l=doc/LoginInstructions.php#LoginProblems Be sure to follow through all of the steps given. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-06 10:37:45] |
| BJV - Posts: 29 |
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No I cannot. The pointer is in thinking mode once it begins verifying. I'll work through the instructions you have provided.
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| [2014-05-06 11:14:27] |
| BJV - Posts: 29 |
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Problem solved. Thank you.
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