Support Board
Date/Time: Sat, 15 Mar 2025 12:04:01 +0000
AAPL-NQTV data is delayed
View Count: 683
| [2022-07-01 18:09:54] |
| uM8137 - Posts: 183 |
|
Weird. Hey guys. I have the Nasdaq US Equities subscription, but I'm getting delayed data. For example, for Apple, AAPL-NQTV[M] the charts are marked delayed, and the data, when compared to an InteractiveBrokers feed, is clearly delayed.
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| [2022-07-01 18:28:42] |
| John - SC Support - Posts: 38678 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-01 18:46:54] |
| uM8137 - Posts: 183 |
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The symbol is AAPL-NQTV. Software version: 2350 64-bit | 2022-07-01 14:44:01.595 Primary Thread ID: 37564 | 2022-07-01 14:44:01.595 Usage end date: 2022-12-19 | 2022-07-01 14:44:01.595 Enabled for: Advanced Features 2. | 2022-07-01 14:44:01.595 Enabled for: Sierra Chart Historical Data Service. | 2022-07-01 14:44:01.595 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-07-01 14:44:01.595 Enabled for: Delayed Denali Exchange Data Feed. | 2022-07-01 14:44:01.595 Enabled for exchange2: CME (Trading Account Required) | 2022-07-01 14:44:01.595 Enabled for exchange2: CBOT (Trading Account Required) | 2022-07-01 14:44:01.595 Enabled for exchange2: COMEX (Trading Account Required) | 2022-07-01 14:44:01.595 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-07-01 14:44:01.595 Enabled for exchange2: fairx_exchange.data | 2022-07-01 14:44:01.595 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-07-01 14:44:01.595 Current selected Data/Trading service: SC Data - All Services | 2022-07-01 14:44:01.595 Custom symbol settings values: enabled | 2022-07-01 14:44:01.595 Chart Update Interval: 500 | 2022-07-01 14:44:01.595 Intraday Data Storage Time Unit: 0 | 2022-07-01 14:44:01.595 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-07-01 14:44:01.595 2022-07-01 18:44:01 Local computer time in UTC | 2022-07-01 14:44:01.595 2022-07-01 14:44:01 Local computer time in SC Time Zone | 2022-07-01 14:44:01.595 2022-07-01 17:49:47 Server time in UTC | 2022-07-01 14:44:01.595 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-07-01 14:44:01.595 Program path: C:\SierraChart2350\ | 2022-07-01 14:44:01.595 Data Files path: C:\SierraChart2350\Data\ | 2022-07-01 14:44:01.595 OS Version Number: 10.0 | 2022-07-01 14:44:01.596 Locale Setting: C | 2022-07-01 14:44:01.596 DLLs: sst_FreeBundle_64.dll, UserContributedStudies_64.dll | 2022-07-01 14:44:01.596 Allowed protected custom studies: SST_FreeBundle | 2022-07-01 14:44:01.596 AAPL-NQTV 1 Min #1 | Reloading chart. | 2022-07-01 14:44:28.315 File >> Disconnect selected. | 2022-07-01 14:44:44.026 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2022-07-01 14:44:44.027 DTC Client socket (1) | CloseSocket call. | 2022-07-01 14:44:44.027 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-07-01 14:44:44.027 SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-07-01 14:44:44.027 SC Data - All Services | Disconnected. | 2022-07-01 14:44:44.027 SC Data - All Services | Connected to server complete. | 2022-07-01 14:44:51.254 Triggering next historical data download in queue. | 2022-07-01 14:44:51.254 Triggering next historical data download in queue. | 2022-07-01 14:44:51.254 Triggering next historical data download in queue. | 2022-07-01 14:44:51.254 Triggering next historical data download in queue. | 2022-07-01 14:44:51.254 No download requests in the queue to start downloads for. | 2022-07-01 14:44:51.255 No download requests in the queue to start downloads for. | 2022-07-01 14:44:51.255 No download requests in the queue to start downloads for. | 2022-07-01 14:44:51.255 No download requests in the queue to start downloads for. | 2022-07-01 14:44:51.255 Mapping AAPL-NQTV to AAPL-NQTV. Service code: nasdaq_exchange.data | 2022-07-01 14:44:51.312 Using symbol data fast lookup vector | 2022-07-01 14:44:51.312 SC DTC Delayed Exchange Data | Starting real-time market data updates for: AAPL-NQTV (AAPL-NQTV). ID: 1 Service code: nasdaq_exchange.data | 2022-07-01 14:44:51.312 SC DTC Delayed Exchange Data | Connecting to the server ds25.sierracharts.com. Port 10043 | 2022-07-01 14:44:51.312 SC DTC Delayed Exchange Data | Requesting security definition data for: AAPL-NQTV (AAPL-NQTV). ID: 1 | 2022-07-01 14:44:51.312 Added historical Intraday data request for AAPL-NQTV to the queue. | 2022-07-01 14:44:51.312 Intraday data recording state for symbol AAPL-NQTV is set to download 'Pending'. | 2022-07-01 14:44:51.312 Triggering next historical data download in queue. | 2022-07-01 14:44:51.312 DTC Client socket (2) | Creating socket. | 2022-07-01 14:44:51.312 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-07-01 14:44:51.312 DTC Client socket (2) | Connecting to IP: 38.65.8.115. | 2022-07-01 14:44:51.312 Delaying start of download for AAPL-NQTV | 2022-07-01 14:44:51.321 SC DTC Delayed Exchange Data | Network connection to server complete. | 2022-07-01 14:44:51.360 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2022-07-01 14:44:51.360 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2022-07-01 14:44:51.360 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2022-07-01 14:44:51.428 SC DTC Delayed Exchange Data | Sending logon request message. | 2022-07-01 14:44:51.428 SC DTC Delayed Exchange Data | Received logon response. | 2022-07-01 14:44:51.991 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2022-07-01 14:44:51.991 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2022-07-01 14:44:51.991 SC DTC Delayed Exchange Data | Successfully connected. | 2022-07-01 14:44:51.991 SC DTC Delayed Exchange Data | Trading is not supported. | 2022-07-01 14:44:51.991 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: AAPL-NQTV -> AAPL-NQTV | 2022-07-01 14:44:51.991 SC DTC Delayed Exchange Data | Received security definition for symbol AAPL-NQTV | 2022-07-01 14:44:52.146 HD Request # 2 | Downloading Intraday chart data for AAPL-NQTV to the file AAPL-NQTV.scid. Service: nasdaq_exchange.data | 2022-07-01 14:44:57.319 HD Request # 2 | Download start date-time: 2022-07-01 14:29:42.000000. File last date-time: 2022-07-01 14:29:42.770000 | 2022-07-01 14:44:57.320 HD Request # 2 | Using server: ds25.sierracharts.com port 10149 | 2022-07-01 14:44:57.320 Socket (3) | Creating socket. | 2022-07-01 14:44:57.320 Socket (3) | New receive buffer size: 5242880 | 2022-07-01 14:44:57.320 Socket (3) | Connecting to IP: 38.65.8.115. | 2022-07-01 14:44:57.320 HD Request # 2 | Setting DTC encoding to Binary VLS | 2022-07-01 14:44:57.417 HD Request # 2 | Sending historical data logon request message. | 2022-07-01 14:44:57.417 HD Request # 2 | Requesting Intraday data. Start date-time: 2022-07-01 14:29:42. Record interval: 0. Symbol: AAPL-NQTV | 2022-07-01 14:44:57.895 HD Request # 2 | Decompressing data. | 2022-07-01 14:44:57.942 HD Request # 2 | Receiving Intraday data for AAPL-NQTV starting at 2022-07-01 14:29:42.770000 | 2022-07-01 14:44:58.037 Socket (3) | CloseSocket call. | 2022-07-01 14:44:58.038 Socket (3) | Shutdown started. Waiting for graceful close. | 2022-07-01 14:44:58.038 Historical data download thread signaled to stop. | 2022-07-01 14:44:58.038 HD Request # 2 | Timestamp of first Intraday data file record written: 2022-07-01 14:29:44.496000 | 2022-07-01 14:44:58.038 HD Request # 2 | Received 1820 Intraday data records from 2022-07-01 14:29:42.770000 to 2022-07-01 14:44:51.006002 (15.1 minutes) and wrote 1819 records for AAPL-NQTV | 2022-07-01 14:44:58.038 HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2022-07-01 18:44:51.006002 | 2022-07-01 14:44:58.042 HD Request # 2 | Completion time: 1s | 2022-07-01 14:44:58.042 HD Request # 2 | Intraday data download complete for AAPL-NQTV. Unique request ID: 2 | 2022-07-01 14:44:58.042 Removing historical data download ID 2. | 2022-07-01 14:44:58.042 Real-time Intraday chart data file updates started for AAPL-NQTV | 2022-07-01 14:44:58.042 Intraday chart data file opened for AAPL-NQTV | 2022-07-01 14:44:58.042 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2022-07-01 14:44:58.042 Triggering next historical data download in queue. | 2022-07-01 14:44:58.042 No download requests in the queue to start downloads for. | 2022-07-01 14:44:58.042 Socket (3) | Socket gracefully closed by remote side. | 2022-07-01 14:44:58.085 Socket (3) | Closed. | 2022-07-01 14:44:58.085 Opened cached Intraday file: C:\SierraChart2350\Data\AAPL-NQTV.scid. Thread ID: 47236 | 2022-07-01 14:44:59.149 |
| [2022-07-01 19:30:03] |
| John - SC Support - Posts: 38678 |
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For some reason your system is not aware that you have the NASDAQ exchange active. Please follow the instructions at the following link to login using the Forced Login option: Sierra Chart - Software Login Instructions: Forced Login For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-01 22:30:32] |
| uM8137 - Posts: 183 |
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Ok. I did a forced login. After the forced login, I bring up an AAPL-NQTV chart. It still says delayed data on Nasdaq for the AAPL-NQTV chart. Log: Created the DTC Protocol server. | 2022-07-01 18:28:27.282 DTC Protocol Server listening on port 11099. | 2022-07-01 18:28:27.285 Reading Internal Order ID file. | 2022-07-01 18:28:27.285 Reading Trade Orders file. | 2022-07-01 18:28:27.401 Reading Trade Positions file. | 2022-07-01 18:28:27.402 Reading Trade Account Data files. | 2022-07-01 18:28:27.402 Software version: 2350 64-bit | 2022-07-01 18:28:27.421 Primary Thread ID: 51476 | 2022-07-01 18:28:27.421 Usage end date: 2022-12-19 | 2022-07-01 18:28:27.421 Enabled for: Advanced Features 2. | 2022-07-01 18:28:27.421 Enabled for: Sierra Chart Historical Data Service. | 2022-07-01 18:28:27.421 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-07-01 18:28:27.421 Enabled for: Delayed Denali Exchange Data Feed. | 2022-07-01 18:28:27.421 Enabled for exchange2: CME (Trading Account Required) | 2022-07-01 18:28:27.421 Enabled for exchange2: CBOT (Trading Account Required) | 2022-07-01 18:28:27.421 Enabled for exchange2: COMEX (Trading Account Required) | 2022-07-01 18:28:27.421 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-07-01 18:28:27.421 Enabled for exchange2: fairx_exchange.data | 2022-07-01 18:28:27.421 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-07-01 18:28:27.421 Current selected Data/Trading service: SC Data - All Services | 2022-07-01 18:28:27.421 Custom symbol settings values: enabled | 2022-07-01 18:28:27.421 Chart Update Interval: 500 | 2022-07-01 18:28:27.421 Intraday Data Storage Time Unit: 0 | 2022-07-01 18:28:27.421 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-07-01 18:28:27.421 2022-07-01 22:28:27 Local computer time in UTC | 2022-07-01 18:28:27.421 2022-07-01 18:28:27 Local computer time in SC Time Zone | 2022-07-01 18:28:27.421 2022-07-01 22:28:26 Server time in UTC | 2022-07-01 18:28:27.421 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-07-01 18:28:27.421 Program path: C:\SierraChart2350\ | 2022-07-01 18:28:27.421 Data Files path: C:\SierraChart2350\Data\ | 2022-07-01 18:28:27.421 OS Version Number: 10.0 | 2022-07-01 18:28:27.421 Locale Setting: C | 2022-07-01 18:28:27.421 DLLs: sst_FreeBundle_64.dll, UserContributedStudies_64.dll | 2022-07-01 18:28:27.421 Allowed protected custom studies: SST_FreeBundle | 2022-07-01 18:28:27.421 Created the DTC Protocol historical data server. | 2022-07-01 18:28:27.440 HD Server Manager | Listening on port 11098. | 2022-07-01 18:28:27.443 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2022-07-01 18:28:27.443 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-07-01 18:28:27.470 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-07-01 18:28:27.611 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-07-01 18:28:27.611 Received 5 login tokens. | 2022-07-01 18:28:27.892 Symbol settings MD5 received. Request ID: 1. | 2022-07-01 18:28:29.592 Symbol settings are up-to-date for scdataallservices. | 2022-07-01 18:28:29.592 SC Data - All Services | Connected to server complete. | 2022-07-01 18:28:34.142 Triggering next historical data download in queue. | 2022-07-01 18:28:34.142 Triggering next historical data download in queue. | 2022-07-01 18:28:34.142 Triggering next historical data download in queue. | 2022-07-01 18:28:34.142 Triggering next historical data download in queue. | 2022-07-01 18:28:34.142 No download requests in the queue to start downloads for. | 2022-07-01 18:28:34.144 No download requests in the queue to start downloads for. | 2022-07-01 18:28:34.144 No download requests in the queue to start downloads for. | 2022-07-01 18:28:34.144 No download requests in the queue to start downloads for. | 2022-07-01 18:28:34.144 AAPL-NQTV 1 Min #1 | Reloading chart. | 2022-07-01 18:28:37.920 Mapping AAPL-NQTV to AAPL-NQTV. Service code: nasdaq_exchange.data | 2022-07-01 18:28:38.412 Using symbol data fast lookup vector | 2022-07-01 18:28:38.412 SC DTC Delayed Exchange Data | Starting real-time market data updates for: AAPL-NQTV (AAPL-NQTV). ID: 1 Service code: nasdaq_exchange.data | 2022-07-01 18:28:38.413 SC DTC Delayed Exchange Data | Connecting to the server ds25.sierracharts.com. Port 10043 | 2022-07-01 18:28:38.413 SC DTC Delayed Exchange Data | Requesting security definition data for: AAPL-NQTV (AAPL-NQTV). ID: 1 | 2022-07-01 18:28:38.413 Starting DelayedDownloadMonitoringTimer | 2022-07-01 18:28:38.413 Starting HDTimeoutTimer | 2022-07-01 18:28:38.413 Added historical Intraday data request for AAPL-NQTV to the queue. | 2022-07-01 18:28:38.413 Intraday data recording state for symbol AAPL-NQTV is set to download 'Pending'. | 2022-07-01 18:28:38.413 Triggering next historical data download in queue. | 2022-07-01 18:28:38.413 DTC Client socket (1) | Creating socket. | 2022-07-01 18:28:38.414 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-07-01 18:28:38.414 DTC Client socket (1) | Connecting to IP: 38.65.8.115. | 2022-07-01 18:28:38.414 Delaying start of download for AAPL-NQTV | 2022-07-01 18:28:38.424 SC DTC Delayed Exchange Data | Network connection to server complete. | 2022-07-01 18:28:38.464 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2022-07-01 18:28:38.464 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2022-07-01 18:28:38.464 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2022-07-01 18:28:38.532 SC DTC Delayed Exchange Data | Sending logon request message. | 2022-07-01 18:28:38.532 SC DTC Delayed Exchange Data | Received logon response. | 2022-07-01 18:28:39.095 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2022-07-01 18:28:39.095 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2022-07-01 18:28:39.095 SC DTC Delayed Exchange Data | Successfully connected. | 2022-07-01 18:28:39.095 SC DTC Delayed Exchange Data | Trading is not supported. | 2022-07-01 18:28:39.095 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: AAPL-NQTV -> AAPL-NQTV | 2022-07-01 18:28:39.095 SC DTC Delayed Exchange Data | Received security definition for symbol AAPL-NQTV | 2022-07-01 18:28:39.251 HD Request # 1 | Downloading Intraday chart data for AAPL-NQTV to the file AAPL-NQTV.scid. Service: nasdaq_exchange.data | 2022-07-01 18:28:44.414 HD Request # 1 | Download start date-time: 2022-07-01 14:44:51.000000. File last date-time: 2022-07-01 14:44:51.006002 | 2022-07-01 18:28:44.414 HD Request # 1 | Using server: ds25.sierracharts.com port 10150 | 2022-07-01 18:28:44.414 Socket (2) | Creating socket. | 2022-07-01 18:28:44.415 Socket (2) | New receive buffer size: 5242880 | 2022-07-01 18:28:44.415 Socket (2) | Connecting to IP: 38.65.8.115. | 2022-07-01 18:28:44.415 HD Request # 1 | Setting DTC encoding to Binary VLS | 2022-07-01 18:28:44.510 HD Request # 1 | Sending historical data logon request message. | 2022-07-01 18:28:44.510 HD Request # 1 | Requesting Intraday data. Start date-time: 2022-07-01 14:44:51. Record interval: 0. Symbol: AAPL-NQTV | 2022-07-01 18:28:44.987 HD Request # 1 | Decompressing data. | 2022-07-01 18:28:45.034 HD Request # 1 | Receiving Intraday data for AAPL-NQTV starting at 2022-07-01 14:44:51.006000 | 2022-07-01 18:28:45.186 Socket (2) | CloseSocket call. | 2022-07-01 18:28:45.278 Socket (2) | Shutdown started. Waiting for graceful close. | 2022-07-01 18:28:45.278 Historical data download thread signaled to stop. | 2022-07-01 18:28:45.278 HD Request # 1 | Timestamp of first Intraday data file record written: 2022-07-01 14:44:56.808000 | 2022-07-01 18:28:45.279 HD Request # 1 | Received 24591 Intraday data records from 2022-07-01 14:44:51.006000 to 2022-07-01 18:27:38.284000 (3.7 hours) and wrote 24588 records for AAPL-NQTV | 2022-07-01 18:28:45.279 HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2022-07-01 22:27:38.284000 | 2022-07-01 18:28:45.283 HD Request # 1 | Completion time: 1s | 2022-07-01 18:28:45.283 HD Request # 1 | Intraday data download complete for AAPL-NQTV. Unique request ID: 1 | 2022-07-01 18:28:45.283 Removing historical data download ID 1. | 2022-07-01 18:28:45.283 Real-time Intraday chart data file updates started for AAPL-NQTV | 2022-07-01 18:28:45.283 Intraday chart data file opened for AAPL-NQTV | 2022-07-01 18:28:45.283 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2022-07-01 18:28:45.283 Triggering next historical data download in queue. | 2022-07-01 18:28:45.283 No download requests in the queue to start downloads for. | 2022-07-01 18:28:45.283 Socket (2) | Socket gracefully closed by remote side. | 2022-07-01 18:28:45.325 Socket (2) | Closed. | 2022-07-01 18:28:45.325 |
| [2022-07-05 15:55:03] |
| John - SC Support - Posts: 38678 |
|
Please update to the current release. There have been some changes for which we need for you to be on a current release in order to ensure that this either fixes the issue or that your issue is not related to this. Refer to the following for how to update your software: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-05 18:15:26] |
| uM8137 - Posts: 183 |
|
Yes, the current release fixes this.
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