Support Board
Date/Time: Fri, 14 Mar 2025 22:34:03 +0000
cannot connect due to CQG
View Count: 472
| [2022-07-01 13:09:23] |
| Six Five - Posts: 8 |
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Hello, I am paying for live data feed and I am using service pack 11 with advanced Denali data feed but today when I opened my chart CQG would not connect how do I fix this as I am using the correct service package, also going forward I know that "Teton" is in place but my broker is AMP who don't support it so what is the best way around this? If it helps the error message I got was "connection error message: CQG WebAP: Logon unseccessful" Thanks Remi |
| [2022-07-01 14:48:48] |
| John - SC Support - Posts: 38678 |
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The message you received from CQG means that the information you have entered in your Global Settings >> Data/Trade Service Settings >> Main Settings for your CQG Username and Password are incorrect. If you recently changed your CQG password, then you would need to enter the new password on that page. Keep in mind that there is an option to view the entered password in the Password field on that page so you can ensure you are entering the correct password. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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