Support Board
Date/Time: Tue, 26 Nov 2024 14:45:12 +0000
Data feed disconnected
View Count: 1172
| [2014-05-05 23:41:53] |
| WarriorTrader - Posts: 245 |
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Hello, Getting reocurring error message after I enabled the SC Realtime feed today: SC Exchange Data: Connected to server. | 2014-05-05 19:28:19 SC Exchange Data: Sending logon request message. | 2014-05-05 19:28:19 Sierra Chart Server Info - Server Name: SC Real-Time Server. Server Version: . Provider Name: Sierra Chart. | 2014-05-05 19:28:20 Sierra Chart - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-05-05 19:28:20 Sierra Chart - Logon error from server : Not authorized. | 2014-05-05 19:28:20 Socket has been shutdown and closed. | 2014-05-05 19:28:20 Sierra Chart: Disconnected from the server. | 2014-05-05 19:28:20 Sierra Chart: Data feed disconnected. Will reconnect. | 2014-05-05 19:28:20 Using username 0 | 2014-05-05 19:28:22 SC Exchange Data: Connecting to the server scdf2.sierracharts.com. Port 443 | 2014-05-05 19:28:22 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-05-05 19:28:22 The network socket is connected. | 2014-05-05 19:28:22 SC Exchange Data: Connected to server. | 2014-05-05 19:28:22 SC Exchange Data: Sending logon request message. | 2014-05-05 19:28:22 Sierra Chart Server Info - Server Name: SC Real-Time Server. Server Version: . Provider Name: Sierra Chart. | 2014-05-05 19:28:23 Sierra Chart - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-05-05 19:28:23 Sierra Chart - Logon error from server : Not authorized. | 2014-05-05 19:28:23 Socket has been shutdown and closed. | 2014-05-05 19:28:23 Sierra Chart: Disconnected from the server. | 2014-05-05 19:28:23 Sierra Chart: Data feed disconnected. Will reconnect. | 2014-05-05 19:28:23 Using username 0 | 2014-05-05 19:28:25 SC Exchange Data: Connecting to the server scdf1.sierracharts.com. Port 443 | 2014-05-05 19:28:25 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-05-05 19:28:25 The network socket is connected. | 2014-05-05 19:28:25 SC Exchange Data: Connected to server. | 2014-05-05 19:28:25 SC Exchange Data: Sending logon request message. | 2014-05-05 19:28:25 Sierra Chart Server Info - Server Name: SC Real-Time Server. Server Version: . Provider Name: Sierra Chart. | 2014-05-05 19:28:25 Sierra Chart - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-05-05 19:28:25 Sierra Chart - Logon error from server : Not authorized. | 2014-05-05 19:28:25 Socket has been shutdown and closed. | 2014-05-05 19:28:25 Sierra Chart: Disconnected from the server. | 2014-05-05 19:28:25 Sierra Chart: Data feed disconnected. Will reconnect. | 2014-05-05 19:28:25 Using username 0 | 2014-05-05 19:28:27 SC Exchange Data: Connecting to the server scdf2.sierracharts.com. Port 443 | 2014-05-05 19:28:27 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-05-05 19:28:27 The network socket is connected. | 2014-05-05 19:28:27 SC Exchange Data: Connected to server. | 2014-05-05 19:28:27 SC Exchange Data: Sending logon request message. | 2014-05-05 19:28:27 Sierra Chart Server Info - Server Name: SC Real-Time Server. Server Version: . Provider Name: Sierra Chart. | 2014-05-05 19:28:28 Sierra Chart - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-05-05 19:28:28 Sierra Chart - Logon error from server : Not authorized. | 2014-05-05 19:28:28 Socket has been shutdown and closed. | 2014-05-05 19:28:28 Sierra Chart: Disconnected from the server. | 2014-05-05 19:28:28 Sierra Chart: Data feed disconnected. Will reconnect. | 2014-05-05 19:28:28 |
| [2014-05-06 00:22:02] |
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We apologize for this. We are aware of the problem and it will be resolved as soon as possible. Possibly not until the morning. Could you for now disable Global Settings >>Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds. After this reconnect to the data feed with the commands on the File menu. Please check back with us in the morning about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-06 00:22:24
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| [2014-05-06 16:08:57] |
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This is now resolved. Reenable: Global Settings >>Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds. After this reconnect to the data feed with File >> Disconnect and File >> Connect to Data Feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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