Support Board
Date/Time: Fri, 14 Mar 2025 19:20:35 +0000
unable to connect interactive broker to sierra chart
View Count: 419
| [2022-06-27 06:32:02] |
| guy hervé banoho banoho - Posts: 2 |
|
hi every one. i just subscribe to SC service package 5 and everything is correct both on interactive brokers side API and SC API. but it's look like am unable to connect because of SC service package who is not apparently up to date in the desktop App. |
pic1.png| [2022-06-27 07:06:12] |
| |
|
This is resolved for your account. We provided your account access to Service Package 12 at no cost for 60 days. After that you need to change to Service Package 10 or 11 depending upon whether you were using Service package 3 or 5. Package 10 is equivalent to package 3 and package 11 is equivalent to package 5. Service Package 10 and 11 support connections to external services. For complete details, refer to: Service Package Changes | Discontinued External Services | Reducing Overall Costs Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: