Support Board
Date/Time: Fri, 14 Mar 2025 22:39:41 +0000
Renewal costs
View Count: 546
| [2022-06-26 19:22:13] |
| Amjad Hussain - Posts: 4 |
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Hi, I originally bought the service package 11 and data feed. and i have already made payments of $44 on 22/09/22 and a second payment of $46 22/06/22. So why is may account saying that i need to make a further additional payment of $66. Your help in this matter will be appreciated. Thanks |
| [2022-06-26 19:54:48] |
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Your current Services Balance is 13 USD which you can find here: https://www.sierrachart.com/UserControlPanel.php The only amount which is going to be due is 33 USD, July 1 for the CME exchange fee. All of these details are here: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices And you can find all of your payments here: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-29 21:45:27] |
| Amjad Hussain - Posts: 4 |
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Hi, My live feed is not working. Any reason why? I have made payments of $44 on the 22/06/22 & $46 on 22/06/22 thanks |
| [2022-06-30 16:58:27] |
| John - SC Support - Posts: 38678 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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