Support Board
Date/Time: Sat, 15 Mar 2025 03:59:09 +0000
DTC Client socket message
View Count: 636
| [2022-06-24 17:43:03] |
| User216169 - Posts: 17 |
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I am having problems with data feed. keep getting the following message. I have sent a message log. |
| [2022-06-24 19:49:36] |
| John - SC Support - Posts: 38678 |
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First we see the following: Searching for files containing zyp sierra free 2019 returned empty result. | 2022-06-23 15:01:41.772 *
Error loading: E:\SierraChart\Data\zyp sierra free 2019.dll. File not found or may be missing SCDLLName line. | 2022-06-23 15:01:41.772 Searching for files containing mpmBubbles returned empty result. | 2022-06-23 15:01:41.777 * Error loading: E:\SierraChart\Data\mpmBubbles.dll. File not found or may be missing SCDLLName line. | 2022-06-23 15:01:41.777 You have a couple of studies on your charts for which you do not have the executables. You should remove these studies from your charts. Second, we see the following: IB TWS socket (5) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2022-06-23 15:01:45.918 *
This indicates some kind of network issue or a problem connecting to the IB software. Refer to the information here: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem Third, we see the following: Symbol Error - $VIXY is unknown, unavailable, or improperly formatted. No security definition has been found for the request | 2022-06-23
You are not setup to get the data for the CBOE Indices from us (Sierra Chart), so you would need to check if you are setup to get it from IB. If you want to get the data from us, then you would need to use our Sierra Chart Exchange Data Feed and activate the CBOE Indices exchange. Refer to the Setup Instructions here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions Fourth, we see the following: Message from IB: Error validating request.-'bR' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 17. Symbol: 6AZ22-6AH22.FUT_SPREAD.CME
We are not sure what this is about, but it is most likely due to the spread symbol not being what IB needs. You may need to use a Trade and Current Quote Symbol that matches up with what IB needs for this. Fifth, we see the following: Message from IB: Error validating request.-'bR' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 54. Symbol: XLE-NQTV
When getting the data for the NASDAQ TotalView, you need to use the Trade and Current Quote Symbol to specify the symbol that IB needs. They can not take the symbol with the -NQTV in it. For example, if you use the symbol XLE-NQTV, then you would need to enter a Trade and Current Quote Symbol of XLE. Sixth, we see the following: Symbol Error - Grains is unknown, unavailable, or improperly formatted. No security definition has been found for the request
Grains is not a valid symbol. We wonder if this might be on a Quote Board. Seventh, we see the following: HD Request # 28 | Error downloading historical Daily data for MYM-202209-ECBOT-USD. Historical Market Data Service error message:No market data permissions for ECBOT FUT
We are not sure why you are getting this message. The symbol looks correct. Eighth, we see the following: DTC Client socket (4) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
This is the same kind of issue as the First item above. Some kind of network error, or a problem connecting to the IB software. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-24 19:50:04
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| [2022-06-24 22:10:04] |
| User216169 - Posts: 17 |
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Hi, I am using the Denali feed, can't I get indices on that feed? Also if I drop the -NQTV then I lose the NumTrades data. I just want to confirm I am set up correctly then, As far as I'm concerned I am paying for real-time data and exchange fees to trade Real-time data for CME / CBOT / NYMEX / COMEX / EUREX / CFE exchanges / NASDAQ / NYSE / AMEX? Is that correct? |
| [2022-06-24 22:28:25] |
| User216169 - Posts: 17 |
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Also, under GLOBEL SETTING - DATA/TRADE, should I have that set to SC Data all services or set to IB trading?
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| [2022-06-25 20:41:48] |
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We need to know what specific indices you require: I am using the Denali feed, can't I get indices on that feed?
You are paying for real-time data for the entire CME Group, and also NASDAQ TotalView. Not CFE.: I just want to confirm I am set up correctly then, As far as I'm concerned I am paying for real-time data and exchange fees to trade Real-time data for CME / CBOT / NYMEX / COMEX / EUREX / CFE exchanges / NASDAQ / NYSE / AMEX? Also, under GLOBEL SETTING - DATA/TRADE, should I have that set to SC Data all services or set to IB trading? Did you want to trade your Interactive Brokers account from Sierra Chart? If so, the answer is yes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-25 20:42:08
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| [2022-07-02 12:10:17] |
| User216169 - Posts: 17 |
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How can I trade my AMP futures account from Sierra Chart?
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| [2022-07-05 16:04:04] |
| John - SC Support - Posts: 38678 |
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If you have an AMP account, then most likely they have you setup to use CQG for your order routing. If this is the case, then you will need to follow through the Setup Instructions for CQG at the following link: CQG Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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