Support Board
Date/Time: Fri, 14 Mar 2025 19:13:29 +0000
Evaluate highest package offer
View Count: 553
| [2022-06-22 20:01:01] |
| MeowthTradez - Posts: 44 |
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I just noticed the "Evaluate Highest Available Service Package" but already bought a lower package and am only a week in. If I start the evaluation now am I going to give up the rest of the 3 weeks I already paid for?
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| [2022-06-22 20:20:23] |
| John - SC Support - Posts: 38669 |
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You have us a bit confused as we see that your account is on Package 10 at the moment. The only thing we can tell you is that you will not lose anything. When you change packages, your Usage Time is adjusted based on the difference in the package pricing. So if you go to a higher priced package, your Usage Time will shorten and vice versa. If you want us to change your package to Package 3 and set the Evaluate Package 12 for 60 days for your account, then let us know and we can take care of this for you. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-22 20:27:14] |
| MeowthTradez - Posts: 44 |
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Yes, I'd like to start the Package 12 evaluation but wasn't sure if I'd lose the rest of the time I paid for package 10 if I started it right now.
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| [2022-06-22 22:00:48] |
| John - SC Support - Posts: 38669 |
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Do you want us to put you back on package 3 so you can save the $10.00 per month for the next 60 days? You will just have to remember to change your package before the 60 days is up. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-23 00:21:37] |
| MeowthTradez - Posts: 44 |
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ok
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| [2022-06-23 07:57:10] |
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This is now done. You are given access to package 12 for 60 days and we put your account back on package 3 for now. But you still have access to package 12 for 60 days.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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