Support Board
Date/Time: Fri, 14 Mar 2025 22:34:04 +0000
No real-time data after switching to Teton
View Count: 633
| [2022-06-22 15:28:09] |
| Mario Escalante - Posts: 21 |
|
Hello. I am experiencing bad data delays on my acocunts, Edgeclear/Phillips, and TradeproFutures/Dorman. It seems that Denali is activated, it happened after switching to Teton. Bellow is my Message Log. Thanks for any help. ---------------------------- Software version: 2403 64-bit | 2022-06-22 11:20:04.096 Primary Thread ID: 2636 | 2022-06-22 11:20:04.096 Usage end date: 2022-07-21 | 2022-06-22 11:20:04.096 Enabled for: Advanced Features 2. | 2022-06-22 11:20:04.096 Enabled for: Sierra Chart Historical Data Service. | 2022-06-22 11:20:04.096 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-06-22 11:20:04.096 Enabled for: Delayed Denali Exchange Data Feed. | 2022-06-22 11:20:04.096 Enabled for exchange2: CME (Trading Account Required) | 2022-06-22 11:20:04.096 Enabled for exchange2: CBOT (Trading Account Required) | 2022-06-22 11:20:04.096 Enabled for exchange2: COMEX (Trading Account Required) | 2022-06-22 11:20:04.096 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-06-22 11:20:04.096 Enabled for exchange2: fairx_exchange.data | 2022-06-22 11:20:04.096 Enabled for exchange2: NASDAQ US stock data | 2022-06-22 11:20:04.096 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-06-22 11:20:04.096 Current selected Data/Trading service: Teton CME Order Routing | 2022-06-22 11:20:04.096 Custom symbol settings values: enabled | 2022-06-22 11:20:04.096 Chart Update Interval: 200 | 2022-06-22 11:20:04.096 Intraday Data Storage Time Unit: 0 | 2022-06-22 11:20:04.096 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-06-22 11:20:04.096 2022-06-22 15:20:04 Local computer time in UTC | 2022-06-22 11:20:04.096 2022-06-22 11:20:04 Local computer time in SC Time Zone | 2022-06-22 11:20:04.096 2022-06-21 20:08:16 Server time in UTC | 2022-06-22 11:20:04.096 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-06-22 11:20:04.096 Program path: C:\SierraChart\ | 2022-06-22 11:20:04.096 Data Files path: C:\SierraChart\Data\ | 2022-06-22 11:20:04.096 OS Version Number: 10.0 | 2022-06-22 11:20:04.096 Locale Setting: C | 2022-06-22 11:20:04.096 DLLs: aTmp.dll, COT(2)_64.dll, COT4_64.dll, COTF_64.dll, COTreport2_64.dll, COTreport_64.dll, DailyStandardDevs_64.dll, ETOFSv2.0.dll, ETOFSv3_64.dll, MomentumbyLevels_64.dll, NOBSToolsNutCracker_64.dll, OFA Bars (by Zdislav)_2151_64.dll, Trade29CustomStudies_2151_64.dll, Trade29CustomStudies_64.dll, TrafficLightBarColor_64.dll, UserContributedStudies_64.dll, Zones(1)_64.dll, Zones(2)_64.dll, Zones(3)_64.dll, ZonesByLevels_64.dll, zyp sierra free 2020_2151_64.dll, zyp sierra free 2021_2151_64.dll, zyp sierra free 2_2151_64.dll | 2022-06-22 11:20:04.096 Allowed protected custom studies: NOBS Trade Support, Trade29 Custom Studies, zyp_app, zyp_download_free, zyp_download_free_2, zyp_download_OF, zyp_download_PA, zyp_mod_1, zyp_pack1, zyp_pack2 | 2022-06-22 11:20:04.096 Crash reporter started: true | 2022-06-22 11:20:04.096 File >> Disconnect selected. | 2022-06-22 11:21:13.335 Teton CME Order Routing | Waiting for socket receive thread to end | 2022-06-22 11:21:13.383 DTC Client socket (1) | CloseSocket call. | 2022-06-22 11:21:13.384 DTC Client socket (1) | Max send buffers used during socket life: 3 | 2022-06-22 11:21:13.384 DTC Client socket (1) | Max send buffer size during socket life: 235 | 2022-06-22 11:21:13.384 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-06-22 11:21:13.384 SC Data - All Services (Market Orders Data) | Waiting for socket receive thread to end | 2022-06-22 11:21:13.384 DTC Client socket (5) | CloseSocket call. | 2022-06-22 11:21:13.384 DTC Client socket (5) | Shutdown started. Waiting for graceful close. | 2022-06-22 11:21:13.384 SC Data - All Services (Market Orders Data) | Disconnected from the server. | 2022-06-22 11:21:13.384 SC Data - All Services | Waiting for socket receive thread to end | 2022-06-22 11:21:13.385 DTC Client socket (2) | CloseSocket call. | 2022-06-22 11:21:13.385 DTC Client socket (2) | Max send buffers used during socket life: 3 | 2022-06-22 11:21:13.385 DTC Client socket (2) | Max send buffer size during socket life: 389 | 2022-06-22 11:21:13.385 SC Data - All Services | Disconnected from the server. | 2022-06-22 11:21:13.385 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-06-22 11:21:13.385 Teton CME Order Routing | Disconnected. | 2022-06-22 11:21:13.385 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-06-22 11:21:13.447 DTC Client socket (1) | Closed. | 2022-06-22 11:21:13.447 DTC Client socket (5) | Socket gracefully closed by remote side. | 2022-06-22 11:21:13.452 DTC Client socket (5) | Closed. | 2022-06-22 11:21:13.453 Teton CME Order Routing | Firm: Dorman | 2022-06-22 11:21:17.051 Teton CME Order Routing | Connecting to the server futurestrading2.sierracharts.com. Port 11091 | 2022-06-22 11:21:17.051 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-06-22 11:21:18.202 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-06-22 11:21:18.202 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2022-06-22 11:21:18.202 Teton CME Order Routing | Network connection to server complete. | 2022-06-22 11:21:18.267 Teton CME Order Routing | Starting socket receive thread. | 2022-06-22 11:21:18.267 Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2022-06-22 11:21:18.267 Teton CME Order Routing | Setting DTC encoding to Binary VLS | 2022-06-22 11:21:18.848 Teton CME Order Routing | Sending logon request message. | 2022-06-22 11:21:18.848 Teton CME Order Routing | Received logon response. | 2022-06-22 11:21:19.376 Teton CME Order Routing | Server Name: SC DTC Server. Build=42447. | 2022-06-22 11:21:19.376 Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 | 2022-06-22 11:21:19.376 Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading|SymbolSettings=cme_ilink_live.trading. | 2022-06-22 11:21:19.376 Teton CME Order Routing | Trading is supported. | 2022-06-22 11:21:19.376 Teton CME Order Routing | Order cancel and replace is supported. | 2022-06-22 11:21:19.376 Teton CME Order Routing | OCO Orders supported. | 2022-06-22 11:21:19.376 Teton CME Order Routing | Bracket Orders supported. | 2022-06-22 11:21:19.376 Teton CME Order Routing | Connected to server complete. | 2022-06-22 11:21:19.376 Triggering next historical data download in queue. | 2022-06-22 11:21:19.376 Triggering next historical data download in queue. | 2022-06-22 11:21:19.376 Triggering next historical data download in queue. | 2022-06-22 11:21:19.376 Triggering next historical data download in queue. | 2022-06-22 11:21:19.376 Updated verified funded futures trading account ending date to: 2022-07-22 15:21:19 | 2022-06-22 11:21:19.376 Teton CME Order Routing | Performing query for most recent Order Activity Date-Time. | 2022-06-22 11:21:19.421 No download requests in the queue to start downloads for. | 2022-06-22 11:21:19.421 No download requests in the queue to start downloads for. | 2022-06-22 11:21:19.421 No download requests in the queue to start downloads for. | 2022-06-22 11:21:19.421 No download requests in the queue to start downloads for. | 2022-06-22 11:21:19.421 Mapping MNQU22_FUT_CME to MNQU22. Service code: cme | 2022-06-22 11:21:19.422 Using symbol data fast lookup vector | 2022-06-22 11:21:19.422 SC Data - All Services | Starting real-time market data updates for: MNQU22_FUT_CME (MNQU22). ID: 1 Service code: cme | 2022-06-22 11:21:19.422 SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 443 | 2022-06-22 11:21:19.422 SC Data - All Services | Requesting security definition data for: MNQU22_FUT_CME (MNQU22). ID: 1 | 2022-06-22 11:21:19.422 Requesting market depth updates for: MNQU22_FUT_CME if supported. | 2022-06-22 11:21:19.422 Separate subscription for market depth updates not supported. MNQU22_FUT_CME | 2022-06-22 11:21:19.422 Added historical Intraday data request for MNQU22_FUT_CME to the queue. | 2022-06-22 11:21:19.422 Intraday data recording state for symbol MNQU22_FUT_CME is set to download 'Pending'. | 2022-06-22 11:21:19.422 Triggering next historical data download in queue. | 2022-06-22 11:21:19.422 DTC Client socket (5) | Creating socket. | 2022-06-22 11:21:19.422 DTC Client socket (5) | New receive buffer size: 5242880 | 2022-06-22 11:21:19.422 DTC Client socket (5) | Connecting to IP: 216.1.90.129. | 2022-06-22 11:21:19.422 Delaying start of download for MNQU22_FUT_CME. | 2022-06-22 11:21:19.487 Teton CME Order Routing | Requesting historical order activity from server. Start date-time UTC: 2022-06-21 19:23:28.231211 | 2022-06-22 11:21:19.487 SC Data - All Services | Network connection to server complete. | 2022-06-22 11:21:19.487 SC Data - All Services | Starting socket receive thread. | 2022-06-22 11:21:19.487 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-06-22 11:21:19.488 Updated verified funded futures trading account ending date to: 2022-07-22 15:21:19 | 2022-06-22 11:21:19.488 Teton CME Order Routing | Received security definition for symbol MNQU22_FUT_CME | 2022-06-22 11:21:19.488 Teton CME Order Routing | Received final trade activity snapshot. Count=1. No data. TradeAccount=36712 | 2022-06-22 11:21:19.546 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-06-22 11:21:19.583 SC Data - All Services | Sending logon request message. | 2022-06-22 11:21:19.583 Mapping MNQH22_FUT_CME to MNQH22. Service code: cme | 2022-06-22 11:21:19.630 SC Data - All Services | Starting real-time market data updates for: MNQH22_FUT_CME (MNQH22). ID: 2 Service code: cme | 2022-06-22 11:21:19.631 SC Data - All Services | Requesting security definition data for: MNQH22_FUT_CME (MNQH22). ID: 2 | 2022-06-22 11:21:19.631 Teton CME Order Routing | Starting real-time market data updates for: MYMH22_FUT_CBOT. ID: 3 | 2022-06-22 11:21:19.631 Teton CME Order Routing | Subscribing to streaming market data in the service client is not supported. Symbol: MYMH22_FUT_CBOT | 2022-06-22 11:21:19.631 Teton CME Order Routing | Requesting security definition data for: MYMH22_FUT_CBOT. ID: 3 | 2022-06-22 11:21:19.631 Mapping M2KH22_FUT_CME to M2KH22. Service code: cme | 2022-06-22 11:21:19.631 SC Data - All Services | Starting real-time market data updates for: M2KH22_FUT_CME (M2KH22). ID: 4 Service code: cme | 2022-06-22 11:21:19.631 SC Data - All Services | Requesting security definition data for: M2KH22_FUT_CME (M2KH22). ID: 4 | 2022-06-22 11:21:19.631 Mapping MESH22_FUT_CME to MESH22. Service code: cme | 2022-06-22 11:21:19.631 SC Data - All Services | Starting real-time market data updates for: MESH22_FUT_CME (MESH22). ID: 5 Service code: cme | 2022-06-22 11:21:19.631 SC Data - All Services | Requesting security definition data for: MESH22_FUT_CME (MESH22). ID: 5 | 2022-06-22 11:21:19.631 Mapping MNQZ21_FUT_CME to MNQZ21. Service code: cme | 2022-06-22 11:21:19.631 SC Data - All Services | Starting real-time market data updates for: MNQZ21_FUT_CME (MNQZ21). ID: 6 Service code: cme | 2022-06-22 11:21:19.631 SC Data - All Services | Requesting security definition data for: MNQZ21_FUT_CME (MNQZ21). ID: 6 | 2022-06-22 11:21:19.631 Teton CME Order Routing | Received security definition for symbol MNQH22_FUT_CME | 2022-06-22 11:21:19.689 Teton CME Order Routing | Received security definition for symbol MYMH22_FUT_CBOT | 2022-06-22 11:21:19.690 Teton CME Order Routing | Received security definition for symbol M2KH22_FUT_CME | 2022-06-22 11:21:19.690 Teton CME Order Routing | Received security definition for symbol MESH22_FUT_CME | 2022-06-22 11:21:19.741 Teton CME Order Routing | Received security definition for symbol MNQZ21_FUT_CME | 2022-06-22 11:21:20.322 SC Data - All Services | Received logon response. | 2022-06-22 11:21:20.363 SC Data - All Services | Server Name: SC Realtime Server. | 2022-06-22 11:21:20.363 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-06-22 11:21:20.363 SC Data - All Services | Successfully connected. | 2022-06-22 11:21:20.363 SC Data - All Services | Trading is not supported. | 2022-06-22 11:21:20.363 SC Data - All Services | Restarting real-time data updates for symbol: M2KH22_FUT_CME -> M2KH22 | 2022-06-22 11:21:20.363 SC Data - All Services | Restarting real-time data updates for symbol: MESH22_FUT_CME -> MESH22 | 2022-06-22 11:21:20.363 SC Data - All Services | Restarting real-time data updates for symbol: MNQH22_FUT_CME -> MNQH22 | 2022-06-22 11:21:20.363 Added historical Market depth data request for MNQU22_FUT_CME to the queue. | 2022-06-22 11:21:20.363 Market depth data recording state for symbol MNQU22_FUT_CME is set to download 'Pending'. | 2022-06-22 11:21:20.363 Triggering next historical data download in queue. | 2022-06-22 11:21:20.363 Teton CME Order Routing | Connecting to the server ds21.sierracharts.com. Port 10060 | 2022-06-22 11:21:20.368 DTC Client socket (3) | Creating socket. | 2022-06-22 11:21:20.368 DTC Client socket (3) | New receive buffer size: 5242880 | 2022-06-22 11:21:20.368 DTC Client socket (3) | Connecting to IP: 216.1.90.129. | 2022-06-22 11:21:20.368 SC Data - All Services | Restarting real-time data updates for symbol: MNQU22_FUT_CME -> MNQU22. Market Depth data restarted. | 2022-06-22 11:21:20.372 SC Data - All Services | Restarting real-time data updates for symbol: MNQZ21_FUT_CME -> MNQZ21 | 2022-06-22 11:21:20.372 HD Request # 23 | Downloading Market depth data for MNQU22_FUT_CME. Service: cme.marketdepth. | 2022-06-22 11:21:20.372 HD Request # 23 | Download start date-time: 2022-06-22 11:21:13.384474. | 2022-06-22 11:21:20.374 HD Request # 23 | Using server: ds23.sierracharts.com port 10149 | 2022-06-22 11:21:20.375 Socket (6) | Creating socket. | 2022-06-22 11:21:20.375 Socket (6) | New receive buffer size: 5242880 | 2022-06-22 11:21:20.375 Socket (6) | Connecting to IP: 216.1.90.130. | 2022-06-22 11:21:20.375 Teton CME Order Routing | Network connection to server complete. | 2022-06-22 11:21:20.421 Teton CME Order Routing | Starting socket receive thread. | 2022-06-22 11:21:20.421 Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: standard | 2022-06-22 11:21:20.421 Teton CME Order Routing | Setting DTC encoding to Binary VLS | 2022-06-22 11:21:20.491 Teton CME Order Routing | Sending logon request message. | 2022-06-22 11:21:20.491 HD Request # 23 | Setting DTC encoding to Binary VLS | 2022-06-22 11:21:20.506 HD Request # 23 | Sending historical data logon request message. | 2022-06-22 11:21:20.506 SC Data - All Services | Real-time data for symbol M2KH22_FUT_CME is currently unavailable. | 2022-06-22 11:21:20.525 SC Data - All Services | Received security definition for symbol M2KH22_FUT_CME | 2022-06-22 11:21:20.525 SC Data - All Services | Real-time data for symbol MESH22_FUT_CME is currently unavailable. | 2022-06-22 11:21:20.525 SC Data - All Services | Received security definition for symbol MESH22_FUT_CME | 2022-06-22 11:21:20.525 SC Data - All Services | Real-time data for symbol MNQH22_FUT_CME is currently unavailable. | 2022-06-22 11:21:20.525 SC Data - All Services | Received security definition for symbol MNQH22_FUT_CME | 2022-06-22 11:21:20.525 SC Data - All Services | Received security definition for symbol MNQU22_FUT_CME | 2022-06-22 11:21:20.525 SC Data - All Services | Market Depth data has been rejected for symbol: MNQU22_FUT_CME. Not authorized for market depth. | 2022-06-22 11:21:20.525 SC Data - All Services | Real-time data for symbol MNQZ21_FUT_CME is currently unavailable. | 2022-06-22 11:21:20.525 SC Data - All Services | Received security definition for symbol MNQZ21_FUT_CME | 2022-06-22 11:21:20.525 HD Request # 23 | Requesting market depth data. Start date-time: 2022-06-22 11:21:13. Symbol: MNQU22 | 2022-06-22 11:21:21.067 HD Request # 23 | Decompressing data. | 2022-06-22 11:21:21.124 HD Request # 23 | Receiving market depth data for MNQU22_FUT_CME starting at 2022-06-22 11:21:13.596000 | 2022-06-22 11:21:21.185 Socket (6) | CloseSocket call. | 2022-06-22 11:21:21.187 Socket (6) | Shutdown started. Waiting for graceful close. | 2022-06-22 11:21:21.187 Historical data download thread signaled to stop. | 2022-06-22 11:21:21.209 HD Request # 23 | Timestamp of first market depth data file record written: 2022-06-22 11:21:13.596000. | 2022-06-22 11:21:21.209 HD Request # 23 | Received 1634 Market depth data records from 2022-06-22 11:21:13.596000 to 2022-06-22 11:21:18.164000 (4.6 seconds) and wrote 1634 records for MNQU22_FUT_CME | 2022-06-22 11:21:21.209 HD Request # 23 | Completion time: 1s. | 2022-06-22 11:21:21.210 HD Request # 23 | Market depth data download complete for MNQU22_FUT_CME. Unique request ID: 19 | 2022-06-22 11:21:21.210 Removing historical data download ID 19. | 2022-06-22 11:21:21.210 Real-time market depth file updates started for MNQU22_FUT_CME | 2022-06-22 11:21:21.210 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\MNQU22_FUT_CME.2022-06-22.depth | 2022-06-22 11:21:21.213 Triggering next historical data download in queue. | 2022-06-22 11:21:21.213 No download requests in the queue to start downloads for. | 2022-06-22 11:21:21.213 Socket (6) | Socket gracefully closed by remote side. | 2022-06-22 11:21:21.255 Socket (6) | Closed. | 2022-06-22 11:21:21.255 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\MNQU22_FUT_CME.2022-06-22.depth | 2022-06-22 11:21:21.357 Teton CME Order Routing | Received logon response. | 2022-06-22 11:21:21.426 Teton CME Order Routing | Server Name: SC Realtime Server. | 2022-06-22 11:21:21.426 Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 | 2022-06-22 11:21:21.426 Teton CME Order Routing | Successfully connected. | 2022-06-22 11:21:21.426 Teton CME Order Routing | Trading is not supported. | 2022-06-22 11:21:21.426 SC Data - All Services (Market Orders Data) | Restarting market orders data for symbol: MNQU22_FUT_CME -> MNQU22 | 2022-06-22 11:21:21.426 HD Request # 24 | Downloading Intraday chart data for MNQU22_FUT_CME to the file MNQU22_FUT_CME.scid. Service: cme | 2022-06-22 11:21:25.126 HD Request # 24 | Download start date-time: 2022-06-22 10:56:24.000000. File last date-time: 2022-06-22 10:56:24.094000 | 2022-06-22 11:21:25.126 HD Request # 24 | Using server: ds23.sierracharts.com port 10149 | 2022-06-22 11:21:25.126 Socket (6) | Creating socket. | 2022-06-22 11:21:25.126 Socket (6) | New receive buffer size: 5242880 | 2022-06-22 11:21:25.126 Socket (6) | Connecting to IP: 216.1.90.130. | 2022-06-22 11:21:25.126 HD Request # 24 | Setting DTC encoding to Binary VLS | 2022-06-22 11:21:25.256 HD Request # 24 | Sending historical data logon request message. | 2022-06-22 11:21:25.256 HD Request # 24 | Requesting Intraday data. Start date-time: 2022-06-22 10:56:24. Record interval: 0. Symbol: MNQU22 | 2022-06-22 11:21:25.315 HD Request # 24 | Decompressing data. | 2022-06-22 11:21:25.378 HD Request # 24 | Receiving Intraday data for MNQU22_FUT_CME starting at 2022-06-22 10:56:24.042000 | 2022-06-22 11:21:25.521 HD Request # 24 | Timestamp of first Intraday data file record written: 2022-06-22 10:56:24.152000. | 2022-06-22 11:23:05.822 DTC Client socket (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2022-06-22 11:23:29.051 * DTC Client socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-06-22 11:23:29.098 DTC Client socket (2) | Closed. | 2022-06-22 11:23:29.098 Socket (6) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2022-06-22 11:23:38.725 * Socket (6) | Socket gracefully closed by remote side. | 2022-06-22 11:23:38.725 Socket (6) | CloseSocket call. | 2022-06-22 11:23:38.725 Socket (0) | CloseSocket call. | 2022-06-22 11:23:38.725 Socket (6) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-06-22 11:23:38.725 Socket (6) | Closed. | 2022-06-22 11:23:38.725 HD Request # 24 | Error downloading historical Intraday data for MNQU22_FUT_CME. The network socket has been closed. Retrying download. | 2022-06-22 11:23:38.732 Added historical Intraday data request for MNQU22_FUT_CME to the queue. | 2022-06-22 11:23:38.732 Triggering next historical data download in queue. | 2022-06-22 11:23:38.732 Historical data download thread signaled to stop. | 2022-06-22 11:23:38.732 HD Request # 24 | Received 35458 Intraday data records from 2022-06-22 10:56:24.042000 to 2022-06-22 11:06:47.806000 (10.4 minutes) and wrote 35456 records for MNQU22_FUT_CME | 2022-06-22 11:23:38.732 HD Request # 24 | Completion time: 2m 13s. | 2022-06-22 11:23:38.732 HD Request # 25 | Downloading Intraday chart data for MNQU22_FUT_CME to the file MNQU22_FUT_CME.scid. Service: cme | 2022-06-22 11:23:38.732 HD Request # 25 | Download start date-time: 2022-06-22 11:06:47.000000. File last date-time: 2022-06-22 11:06:47.806000 | 2022-06-22 11:23:38.735 HD Request # 25 | Using server: ds21.sierracharts.com port 10150 | 2022-06-22 11:23:38.735 Socket (6) | Creating socket. | 2022-06-22 11:23:38.736 Socket (6) | New receive buffer size: 5242880 | 2022-06-22 11:23:38.736 Socket (6) | Connecting to IP: 216.1.90.129. | 2022-06-22 11:23:38.736 HD Request # 25 | Setting DTC encoding to Binary VLS | 2022-06-22 11:23:38.849 HD Request # 25 | Sending historical data logon request message. | 2022-06-22 11:23:38.849 HD Request # 25 | Requesting Intraday data. Start date-time: 2022-06-22 11:06:47. Record interval: 0. Symbol: MNQU22 | 2022-06-22 11:23:39.379 HD Request # 25 | Decompressing data. | 2022-06-22 11:23:39.430 HD Request # 25 | Receiving Intraday data for MNQU22_FUT_CME starting at 2022-06-22 11:06:47.031000 | 2022-06-22 11:23:39.545 DTC Client socket (2) | Deleting network socket now after delay. | 2022-06-22 11:23:59.110 Socket (6) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2022-06-22 11:25:42.456 * Socket (6) | Socket gracefully closed by remote side. | 2022-06-22 11:25:42.456 Socket (6) | CloseSocket call. | 2022-06-22 11:25:42.456 Socket (0) | CloseSocket call. | 2022-06-22 11:25:42.456 Socket (6) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-06-22 11:25:42.456 Socket (6) | Closed. | 2022-06-22 11:25:42.456 HD Request # 25 | Error downloading historical Intraday data for MNQU22_FUT_CME. The network socket has been closed. Retrying download. | 2022-06-22 11:25:42.456 Added historical Intraday data request for MNQU22_FUT_CME to the queue. | 2022-06-22 11:25:42.456 Triggering next historical data download in queue. | 2022-06-22 11:25:42.456 Historical data download thread signaled to stop. | 2022-06-22 11:25:42.456 HD Request # 25 | Timestamp of first Intraday data file record written: 2022-06-22 11:06:47.809000. | 2022-06-22 11:25:42.457 HD Request # 25 | Received 30960 Intraday data records from 2022-06-22 11:06:47.031000 to 2022-06-22 11:18:30.340000 (11.7 minutes) and wrote 30899 records for MNQU22_FUT_CME | 2022-06-22 11:25:42.457 HD Request # 25 | Completion time: 2m 4s. | 2022-06-22 11:25:42.457 HD Request # 26 | Downloading Intraday chart data for MNQU22_FUT_CME to the file MNQU22_FUT_CME.scid. Service: cme | 2022-06-22 11:25:42.457 HD Request # 26 | Download start date-time: 2022-06-22 11:18:30.000000. File last date-time: 2022-06-22 11:18:30.340000 | 2022-06-22 11:25:42.461 HD Request # 26 | Using server: ds23.sierracharts.com port 10149 | 2022-06-22 11:25:42.461 Socket (2) | Creating socket. | 2022-06-22 11:25:42.461 Socket (2) | New receive buffer size: 5242880 | 2022-06-22 11:25:42.461 Socket (2) | Connecting to IP: 216.1.90.130. | 2022-06-22 11:25:42.461 HD Request # 26 | Setting DTC encoding to Binary VLS | 2022-06-22 11:25:42.604 HD Request # 26 | Sending historical data logon request message. | 2022-06-22 11:25:42.604 HD Request # 26 | Requesting Intraday data. Start date-time: 2022-06-22 11:18:30. Record interval: 0. Symbol: MNQU22 | 2022-06-22 11:25:43.156 HD Request # 26 | Decompressing data. | 2022-06-22 11:25:43.217 HD Request # 26 | Receiving Intraday data for MNQU22_FUT_CME starting at 2022-06-22 11:18:30.014000 | 2022-06-22 11:25:43.353 Socket (2) | CloseSocket call. | 2022-06-22 11:25:43.454 Socket (2) | Shutdown started. Waiting for graceful close. | 2022-06-22 11:25:43.454 Historical data download thread signaled to stop. | 2022-06-22 11:25:43.454 HD Request # 26 | Timestamp of first Intraday data file record written: 2022-06-22 11:18:30.386000. | 2022-06-22 11:25:43.455 HD Request # 26 | Received 19548 Intraday data records from 2022-06-22 11:18:30.014000 to 2022-06-22 11:25:43.741000 (7.2 minutes) and wrote 19532 records for MNQU22_FUT_CME | 2022-06-22 11:25:43.455 HD Request # 26 | Add time&sales data | Remembered last file record date-time: 2022-06-22 15:25:43.741000 | 2022-06-22 11:25:43.458 HD Request # 26 | Completion time: 1s. | 2022-06-22 11:25:43.458 HD Request # 26 | Intraday data download complete for MNQU22_FUT_CME. Unique request ID: 18 | 2022-06-22 11:25:43.458 Removing historical data download ID 18. | 2022-06-22 11:25:43.458 Real-time Intraday chart data file updates started for MNQU22_FUT_CME | 2022-06-22 11:25:43.458 Intraday chart data file opened for MNQU22_FUT_CME | 2022-06-22 11:25:43.458 HD Request # 26 | Enabling Intraday chart updating for symbol. | 2022-06-22 11:25:43.458 Triggering next historical data download in queue. | 2022-06-22 11:25:43.458 No download requests in the queue to start downloads for. | 2022-06-22 11:25:43.458 Socket (2) | Socket gracefully closed by remote side. | 2022-06-22 11:25:43.506 Socket (2) | Closed. | 2022-06-22 11:25:43.506 Chart #30 has tagged chart #32 for full recalculation. Chartbook: P9.4.5.2Cht.Cht | 2022-06-22 11:25:43.518 MNQU22_FUT_CME[M] 1 Min #32 | Performing a full recalculation because it has been tagged. Chartbook: P9.4.5.2Cht.Cht | 2022-06-22 11:25:43.525 Chart #5 has tagged chart #1 for full recalculation. Chartbook: P9.4.5.2Cht.Cht | 2022-06-22 11:25:43.581 MNQU22_FUT_CME [C][M] Aligned Renko 20t #1 | Performing a full recalculation because it has been tagged. Chartbook: P9.4.5.2Cht.Cht | 2022-06-22 11:25:43.608 Chart #1 has tagged chart #3 for full recalculation. Chartbook: P9.4.5.2Cht.Cht | 2022-06-22 11:25:43.747 Chart #1 has tagged chart #5 for full recalculation. Chartbook: P9.4.5.2Cht.Cht | 2022-06-22 11:25:43.747 MNQU22_FUT_CME[M] Aligned Renko 20t #3 | Performing a full recalculation because it has been tagged. Chartbook: P9.4.5.2Cht.Cht | 2022-06-22 11:25:43.830 MNQU22_FUT_CME [C][M] 1 Min #5 | Performing a full recalculation because it has been tagged. Chartbook: P9.4.5.2Cht.Cht | 2022-06-22 11:25:43.857 MNQU22_FUT_CME [C][M] Aligned Renko 20t #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2022-06-22 11:25:26. Next Bar Date Time: 2022-06-22 11:22:08. Filename: MNQU22_FUT_CME.scid | 2022-06-22 11:25:45.701 MNQU22_FUT_CME[M] 15 Sec #30 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2022-06-22 11:25:31. Next Bar Date Time: 2022-06-22 11:22:01. Filename: MNQU22_FUT_CME.scid | 2022-06-22 11:25:45.786 MNQU22_FUT_CME[M] 5 Min #10 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2022-06-22 11:25:00. Next Bar Date Time: 2022-06-22 11:20:00. Filename: MNQU22_FUT_CME.scid | 2022-06-22 11:25:45.786 MNQU22_FUT_CME[M] 1 Min #32 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2022-06-22 11:25:00. Next Bar Date Time: 2022-06-22 11:22:00. Filename: MNQU22_FUT_CME.scid | 2022-06-22 11:25:45.787 MNQU22_FUT_CME[M] Aligned Renko 20t #3 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2022-06-22 11:25:26. Next Bar Date Time: 2022-06-22 11:22:08. Filename: MNQU22_FUT_CME.scid | 2022-06-22 11:25:45.787 MNQU22_FUT_CME[M] 5 Min #2 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2022-06-22 11:25:00. Next Bar Date Time: 2022-06-22 11:20:00. Filename: MNQU22_FUT_CME.scid | 2022-06-22 11:25:45.806 MNQU22_FUT_CME[M] 1 Min #4 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2022-06-22 11:25:00. Next Bar Date Time: 2022-06-22 11:22:00. Filename: MNQU22_FUT_CME.scid | 2022-06-22 11:25:45.812 MNQU22_FUT_CME [C][M] 1 Min #5 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2022-06-22 11:25:00. Next Bar Date Time: 2022-06-22 11:22:00. Filename: MNQU22_FUT_CME.scid | 2022-06-22 11:25:45.817 Opened cached Intraday file: C:\SierraChart\Data\MNQU22_FUT_CME.scid. Thread ID: 3020 | 2022-06-22 11:25:45.854 |
| [2022-06-22 15:41:41] |
| User690815 - Posts: 26 |
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I have similar disconnection issues. Socket gracefully closed by remote side. That sounds like a problem with Teton.
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| [2022-06-22 15:54:02] |
| Mario Escalante - Posts: 21 |
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Also, the instances are not receiving real-time data it actually takes much longer to download any data at all.
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| [2022-06-22 16:06:38] |
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Regarding post #1, we are calling you now about this. Update: we just got your voicemail. Is there anything unusual about the Internet connection you have? Are you on a corporate network? Regarding post #2 can you start a new thread on our support board and then we also need to see your Message Log at the time of the disconnection. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-22 16:07:52
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| [2022-06-22 16:16:08] |
| Mario Escalante - Posts: 21 |
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nothing unusual or new about this internet connection that I'd know of, it is the same internet connection that was working just well yesterday. just updated my contact info in case you are reaching out again. thank you |
| [2022-06-22 16:18:27] |
| User690815 - Posts: 26 |
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My internet connection is great. Consumer connection. see test.
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 Capture.JPG / V - Attached On 2022-06-22 16:18:18 UTC - Size: 38.29 KB - 119 views |
| [2022-06-23 12:30:06] |
| Mario Escalante - Posts: 21 |
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I had to call Xfinity for a hard reset of my internet connection and that seemed to fix the problem, what can I say. thank you.
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| [2022-06-23 13:22:10] |
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That is good. We apologize we were not able to follow up on this yesterday. We are quite busy, and issues like this, are always going to be user specific. It is something out of our control. What we were going to do, is recommend settings to improve historical data download performance. But that would also mean that you will not receive Historical tick by tick data and real-time data would not be stored tick by tick. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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