Support Board
Date/Time: Fri, 14 Mar 2025 18:02:57 +0000
issue refund?
View Count: 630
| [2022-06-22 13:00:13] |
| __kush__ - Posts: 30 |
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hey, can you guys issue refund for rest of the non-used data feed, i decided not to use charting service further. i wasn't aware i have to register cme account to get future data. Thanks |
| [2022-06-22 13:01:29] |
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Yes we can refund the current month to you. But if there are any exchange fees, those are nonrefundable.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-22 13:05:31] |
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The refund will be taken care of later today. We have already refunded the usage time back to your Services Balance. You can either leave it there or get it sent back to the original payment method.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-22 13:05:48
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| [2022-06-22 13:12:26] |
| __kush__ - Posts: 30 |
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i have paid for service pack 11 with denali feed, none of my data is real time as of yesterday. Tried AMD.NQ and couple more ticker i think. So i am not sure did i really used any real time data or not. but sure please go ahead and issue refund, possible for you to tell the amount i will be refunded? Thank you |
| [2022-06-22 13:23:33] |
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If you are requiring real-time US stock data, the reason it was not real time is because you did not pay the exchange fee. We can help you get real-time data. So we can give you a call and help you with this. Or we can do a refund. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-22 13:23:49
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| [2022-06-22 16:19:49] |
| __kush__ - Posts: 30 |
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can do the refund please. Thank you for you service |
| [2022-06-22 16:20:47] |
| __kush__ - Posts: 30 |
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if you can send it back to my original payment method it would be great. Thank you
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| [2022-06-24 17:41:25] |
| __kush__ - Posts: 30 |
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any follow up response to my previous msg?. i didn't see any refund yet.
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| [2022-06-24 18:28:56] |
| John - SC Support - Posts: 38669 |
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A refund was issued to your card on June 22, 2022. It can take up to 5 days for the card companies to process the refund.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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