Support Board
Date/Time: Fri, 14 Mar 2025 18:05:38 +0000
disconnecting
View Count: 406
| [2022-06-21 17:09:59] |
| User690815 - Posts: 26 |
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I lose connection often. Sometimes my candles don't print and I have to disconnect and reconnect. I will send a log.
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| [2022-06-21 18:24:42] |
| John - SC Support - Posts: 38669 |
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There are a few things that we see. First, we see the following, which indicates a network issue of some kind: DTC Client socket (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine.
Refer to the information here: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem The second thing we see is that you have at least one chart for MNQ that is looking for data as far back as 2014. The Micro E-Mini Equity Index Futures did not come out until 2019. So you are wasting cycles on trying to get data that does not exist. It will not be a major issue, but it helps to not have the system trying to do things that it does not need to. Look through your charts and adjust the amount of data to download. The third is we see a reference to the Numbers Bars study, but you are not on the correct package to use the Numbers Bars study. You should either remove the study, or change your package to Package 11 in order to allow you to use the Numbers Bars. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-21 19:04:54] |
| User690815 - Posts: 26 |
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Thank you, I think I took care of the 1st two. I couldn't find the Numbers bar study. However, I did find volume bar study. Could this be the last error instead of Number bars? |
| [2022-06-21 19:11:08] |
| John - SC Support - Posts: 38669 |
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It is definitely the Numbers Bars. Check charts #2 and #8, as it looks like these might be the charts based on what we see in the log.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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