Support Board
Date/Time: Sat, 15 Mar 2025 23:08:17 +0000
CME Denali Data Throttling ?
View Count: 687
| [2022-06-21 16:23:18] |
| User1293821 - Posts: 42 |
|
My charts for CME Denali Data (ES and NQ) have been throttling all morning. Pausing for up to 10 seconds almost every other minute. Tradingview continues to update. I am guessing there is an issue? Can Sierra Chart confirm? Thanks.
|
| [2022-06-21 16:35:40] |
| John - SC Support - Posts: 38678 |
|
We are not seeing any issue ourselves. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-21 16:40:00] |
| User1293821 - Posts: 42 |
|
Software version: 2403 64-bit | 2022-06-21 12:37:18.040 OpenGL enabled (NVIDIA Corporation/NVIDIA GeForce RTX 2060 with Max-Q Design/PCIe/SSE2) | 2022-06-21 12:37:18.041 Primary Thread ID: 2884 | 2022-06-21 12:37:18.041 Usage end date: 2022-07-19 | 2022-06-21 12:37:18.041 Enabled for: Advanced Features 2. | 2022-06-21 12:37:18.041 Enabled for: Sierra Chart Historical Data Service. | 2022-06-21 12:37:18.041 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-06-21 12:37:18.041 Enabled for: Delayed Denali Exchange Data Feed. | 2022-06-21 12:37:18.041 Enabled for exchange2: CME | 2022-06-21 12:37:18.041 Enabled for exchange2: CBOT (Trading Account Required) | 2022-06-21 12:37:18.041 Enabled for exchange2: COMEX (Trading Account Required) | 2022-06-21 12:37:18.041 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-06-21 12:37:18.041 Enabled for exchange2: fairx_exchange.data | 2022-06-21 12:37:18.041 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-06-21 12:37:18.041 Current selected Data/Trading service: SC Data - All Services | 2022-06-21 12:37:18.041 Custom symbol settings values: enabled | 2022-06-21 12:37:18.041 Chart Update Interval: 1000 | 2022-06-21 12:37:18.041 Intraday Data Storage Time Unit: 0 | 2022-06-21 12:37:18.041 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-06-21 12:37:18.041 2022-06-21 16:37:18 Local computer time in UTC | 2022-06-21 12:37:18.041 2022-06-21 12:37:18 Local computer time in SC Time Zone | 2022-06-21 12:37:18.041 2022-06-21 15:40:43 Server time in UTC | 2022-06-21 12:37:18.041 Local computer UTC time and Server UTC time difference: 3 seconds. | 2022-06-21 12:37:18.041 Program path: C:\Trading Software\Sierra Chart\ | 2022-06-21 12:37:18.041 Data Files path: C:\Trading Software\Sierra Chart\Data\ | 2022-06-21 12:37:18.041 OS Version Number: 10.0 | 2022-06-21 12:37:18.042 Locale Setting: C | 2022-06-21 12:37:18.042 DLLs: Test_33122_64.dll, UserContributedStudies_64.dll | 2022-06-21 12:37:18.042 Allowed protected custom studies: | 2022-06-21 12:37:18.042 Crash reporter started: true | 2022-06-21 12:37:18.042 File >> Disconnect selected. | 2022-06-21 12:37:32.565 SC Data - All Services | Waiting for socket receive thread to end | 2022-06-21 12:37:32.575 DTC Client socket (1) | CloseSocket call. | 2022-06-21 12:37:32.575 DTC Client socket (1) | Max send buffers used during socket life: 3 | 2022-06-21 12:37:32.575 DTC Client socket (1) | Max send buffer size during socket life: 490 | 2022-06-21 12:37:32.575 SC Data - All Services | Disconnected from the server. | 2022-06-21 12:37:32.575 SC Data - All Services | Disconnected. | 2022-06-21 12:37:32.575 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-06-21 12:37:32.575 SC Data - All Services | Connected to server complete. | 2022-06-21 12:37:44.789 Triggering next historical data download in queue. | 2022-06-21 12:37:44.790 Triggering next historical data download in queue. | 2022-06-21 12:37:44.790 Triggering next historical data download in queue. | 2022-06-21 12:37:44.790 Triggering next historical data download in queue. | 2022-06-21 12:37:44.790 Mapping ESU20-CME to ESU20. Service code: cme | 2022-06-21 12:37:44.790 Using symbol data fast lookup vector | 2022-06-21 12:37:44.790 SC Data - All Services | Starting real-time market data updates for: ESU20-CME (ESU20). ID: 1 Service code: cme | 2022-06-21 12:37:44.790 SC Data - All Services | Connecting to the server ds26.sierracharts.com. Port 443 | 2022-06-21 12:37:44.790 SC Data - All Services | Requesting security definition data for: ESU20-CME (ESU20). ID: 1 | 2022-06-21 12:37:44.790 Added historical Intraday data request for ESU20-CME to the queue. | 2022-06-21 12:37:44.790 Intraday data recording state for symbol ESU20-CME is set to download 'Pending'. | 2022-06-21 12:37:44.790 Mapping MESU20-CME to MESU20. Service code: cme | 2022-06-21 12:37:44.790 SC Data - All Services | Starting real-time market data updates for: MESU20-CME (MESU20). ID: 2 Service code: cme | 2022-06-21 12:37:44.790 SC Data - All Services | Requesting security definition data for: MESU20-CME (MESU20). ID: 2 | 2022-06-21 12:37:44.790 Added historical Intraday data request for MESU20-CME to the queue. | 2022-06-21 12:37:44.790 Intraday data recording state for symbol MESU20-CME is set to download 'Pending'. | 2022-06-21 12:37:44.790 DTC Client socket (3) | Creating socket. | 2022-06-21 12:37:44.793 DTC Client socket (3) | New receive buffer size: 5242880 | 2022-06-21 12:37:44.793 DTC Client socket (3) | Connecting to IP: 38.89.235.129. | 2022-06-21 12:37:44.793 No download requests in the queue to start downloads for. | 2022-06-21 12:37:44.800 Delaying start of download for ESU20-CME. | 2022-06-21 12:37:44.800 No download requests in the queue to start downloads for. | 2022-06-21 12:37:44.800 No download requests in the queue to start downloads for. | 2022-06-21 12:37:44.800 Mapping ESU22-CME to ESU22. Service code: cme | 2022-06-21 12:37:44.815 SC Data - All Services | Starting real-time market data updates for: ESU22-CME (ESU22). ID: 3 Service code: cme | 2022-06-21 12:37:44.815 SC Data - All Services | Requesting security definition data for: ESU22-CME (ESU22). ID: 3 | 2022-06-21 12:37:44.815 Mapping MESU22-CME to MESU22. Service code: cme | 2022-06-21 12:37:44.815 SC Data - All Services | Starting real-time market data updates for: MESU22-CME (MESU22). ID: 4 Service code: cme | 2022-06-21 12:37:44.815 SC Data - All Services | Requesting security definition data for: MESU22-CME (MESU22). ID: 4 | 2022-06-21 12:37:44.815 Added historical Intraday data request for ESU22-CME to the queue. | 2022-06-21 12:37:44.815 Intraday data recording state for symbol ESU22-CME is set to download 'Pending'. | 2022-06-21 12:37:44.815 Triggering next historical data download in queue. | 2022-06-21 12:37:44.815 SC Data - All Services | Network connection to server complete. | 2022-06-21 12:37:44.831 SC Data - All Services | Starting socket receive thread. | 2022-06-21 12:37:44.831 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-06-21 12:37:44.831 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-06-21 12:37:44.888 SC Data - All Services | Sending logon request message. | 2022-06-21 12:37:44.888 Mapping NQU22-CME to NQU22. Service code: cme | 2022-06-21 12:37:44.888 SC Data - All Services | Starting real-time market data updates for: NQU22-CME (NQU22). ID: 5 Service code: cme | 2022-06-21 12:37:44.888 SC Data - All Services | Requesting security definition data for: NQU22-CME (NQU22). ID: 5 | 2022-06-21 12:37:44.888 Mapping MNQU22-CME to MNQU22. Service code: cme | 2022-06-21 12:37:44.888 SC Data - All Services | Starting real-time market data updates for: MNQU22-CME (MNQU22). ID: 6 Service code: cme | 2022-06-21 12:37:44.888 SC Data - All Services | Requesting security definition data for: MNQU22-CME (MNQU22). ID: 6 | 2022-06-21 12:37:44.888 Added historical Intraday data request for NQU22-CME to the queue. | 2022-06-21 12:37:44.888 Intraday data recording state for symbol NQU22-CME is set to download 'Pending'. | 2022-06-21 12:37:44.888 Triggering next historical data download in queue. | 2022-06-21 12:37:44.888 SC Data - All Services | Received logon response. | 2022-06-21 12:37:45.645 SC Data - All Services | Server Name: SC Realtime Server. | 2022-06-21 12:37:45.645 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-06-21 12:37:45.645 SC Data - All Services | Successfully connected. | 2022-06-21 12:37:45.645 SC Data - All Services | Trading is not supported. | 2022-06-21 12:37:45.645 SC Data - All Services | Restarting real-time data updates for symbol: ESU20-CME -> ESU20 | 2022-06-21 12:37:45.645 SC Data - All Services | Restarting real-time data updates for symbol: ESU22-CME -> ESU22 | 2022-06-21 12:37:45.645 SC Data - All Services | Restarting real-time data updates for symbol: MESU20-CME -> MESU20 | 2022-06-21 12:37:45.645 SC Data - All Services | Restarting real-time data updates for symbol: MESU22-CME -> MESU22 | 2022-06-21 12:37:45.645 SC Data - All Services | Restarting real-time data updates for symbol: MNQU22-CME -> MNQU22 | 2022-06-21 12:37:45.645 SC Data - All Services | Restarting real-time data updates for symbol: NQU22-CME -> NQU22 | 2022-06-21 12:37:45.645 SC Data - All Services | Real-time data for symbol ESU20-CME is currently unavailable. | 2022-06-21 12:37:46.943 SC Data - All Services | Received security definition for symbol ESU20-CME | 2022-06-21 12:37:46.943 SC Data - All Services | Received security definition for symbol ESU22-CME | 2022-06-21 12:37:46.943 SC Data - All Services | Real-time data for symbol MESU20-CME is currently unavailable. | 2022-06-21 12:37:46.943 SC Data - All Services | Received security definition for symbol MESU20-CME | 2022-06-21 12:37:46.943 SC Data - All Services | Received security definition for symbol MESU22-CME | 2022-06-21 12:37:46.943 SC Data - All Services | Received security definition for symbol MNQU22-CME | 2022-06-21 12:37:46.943 SC Data - All Services | Received security definition for symbol NQU22-CME | 2022-06-21 12:37:46.943 Requesting market depth updates for: ESU22-CME if supported. | 2022-06-21 12:37:49.783 Requesting market depth updates for: NQU22-CME if supported. | 2022-06-21 12:37:49.783 SC Data - All Services | Clearing market depth for ESU22-CME | 2022-06-21 12:37:49.923 SC Data - All Services | Clearing market depth for NQU22-CME | 2022-06-21 12:37:49.924 HD Request # 113 | Downloading Intraday chart data for ESU20-CME to the file ESU20-CME.scid. Service: cme | 2022-06-21 12:37:51.302 HD Request # 113 | Download start date-time: 2020-09-18 09:29:59.000000. File last date-time: 2020-09-18 09:29:59.270000 | 2022-06-21 12:37:51.302 HD Request # 113 | Using server: ds23.sierracharts.com port 10149 | 2022-06-21 12:37:51.302 Socket (2) | Creating socket. | 2022-06-21 12:37:51.302 Socket (2) | New receive buffer size: 5242880 | 2022-06-21 12:37:51.302 Socket (2) | Connecting to IP: 216.1.90.130. | 2022-06-21 12:37:51.302 HD Request # 113 | Setting DTC encoding to Binary VLS | 2022-06-21 12:37:51.369 HD Request # 113 | Sending historical data logon request message. | 2022-06-21 12:37:51.369 HD Request # 113 | Requesting Intraday data. Start date-time: 2020-09-18 09:29:59. Record interval: 0. Symbol: ESU20 | 2022-06-21 12:37:51.843 HD Request # 113 | Decompressing data. | 2022-06-21 12:37:51.870 HD Request # 113 | Receiving Intraday data for ESU20-CME starting at 2020-09-18 09:29:59.270000 | 2022-06-21 12:37:51.870 Socket (2) | CloseSocket call. | 2022-06-21 12:37:51.870 Socket (2) | Shutdown started. Waiting for graceful close. | 2022-06-21 12:37:51.870 Historical data download thread signaled to stop. | 2022-06-21 12:37:51.871 HD Request # 113 | Received 1 Intraday data record from 2020-09-18 09:29:59.270000 to 2020-09-18 09:29:59.270000 (0.0 seconds) and wrote 0 records for ESU20-CME | 2022-06-21 12:37:51.871 HD Request # 113 | Add time&sales data | Remembered last file record date-time: 2020-09-18 13:29:59.270000 | 2022-06-21 12:37:51.871 HD Request # 113 | Completion time: 0s. | 2022-06-21 12:37:51.871 HD Request # 113 | Intraday data download complete for ESU20-CME. Unique request ID: 115 | 2022-06-21 12:37:51.871 Removing historical data download ID 115. | 2022-06-21 12:37:51.871 Real-time Intraday chart data file updates started for ESU20-CME | 2022-06-21 12:37:51.871 Intraday chart data file opened for ESU20-CME | 2022-06-21 12:37:51.871 HD Request # 113 | Enabling Intraday chart updating for symbol. | 2022-06-21 12:37:51.871 Triggering next historical data download in queue. | 2022-06-21 12:37:51.871 HD Request # 114 | Downloading Intraday chart data for MESU20-CME to the file MESU20-CME.scid. Service: cme | 2022-06-21 12:37:51.871 HD Request # 114 | Download start date-time: 2020-09-18 09:29:58.000000. File last date-time: 2020-09-18 09:29:58.873001 | 2022-06-21 12:37:51.871 HD Request # 114 | Using server: ds21.sierracharts.com port 10150 | 2022-06-21 12:37:51.871 Socket (4) | Creating socket. | 2022-06-21 12:37:51.871 Socket (4) | New receive buffer size: 5242880 | 2022-06-21 12:37:51.871 Socket (4) | Connecting to IP: 216.1.90.129. | 2022-06-21 12:37:51.871 Socket (2) | Socket gracefully closed by remote side. | 2022-06-21 12:37:51.902 Socket (2) | Closed. | 2022-06-21 12:37:51.902 HD Request # 114 | Setting DTC encoding to Binary VLS | 2022-06-21 12:37:51.925 HD Request # 114 | Sending historical data logon request message. | 2022-06-21 12:37:51.925 HD Request # 114 | Requesting Intraday data. Start date-time: 2020-09-18 09:29:58. Record interval: 0. Symbol: MESU20 | 2022-06-21 12:37:52.405 HD Request # 114 | Decompressing data. | 2022-06-21 12:37:52.430 HD Request # 114 | Receiving Intraday data for MESU20-CME starting at 2020-09-18 09:29:58.873000 | 2022-06-21 12:37:52.431 Socket (4) | CloseSocket call. | 2022-06-21 12:37:52.431 Historical data download thread signaled to stop. | 2022-06-21 12:37:52.431 Socket (4) | Shutdown started. Waiting for graceful close. | 2022-06-21 12:37:52.431 HD Request # 114 | Received 2 Intraday data records from 2020-09-18 09:29:58.873000 to 2020-09-18 09:29:58.873001 (0.0 seconds) and wrote 0 records for MESU20-CME | 2022-06-21 12:37:52.431 HD Request # 114 | Add time&sales data | Remembered last file record date-time: 2020-09-18 13:29:58.873001 | 2022-06-21 12:37:52.432 HD Request # 114 | Completion time: 1s. | 2022-06-21 12:37:52.432 HD Request # 114 | Intraday data download complete for MESU20-CME. Unique request ID: 116 | 2022-06-21 12:37:52.432 Removing historical data download ID 116. | 2022-06-21 12:37:52.432 Real-time Intraday chart data file updates started for MESU20-CME | 2022-06-21 12:37:52.432 Intraday chart data file opened for MESU20-CME | 2022-06-21 12:37:52.432 HD Request # 114 | Enabling Intraday chart updating for symbol. | 2022-06-21 12:37:52.432 Triggering next historical data download in queue. | 2022-06-21 12:37:52.432 HD Request # 115 | Downloading Intraday chart data for ESU22-CME to the file ESU22-CME.scid. Service: cme | 2022-06-21 12:37:52.432 HD Request # 115 | Download start date-time: 2022-06-21 12:37:35.000000. File last date-time: 2022-06-21 12:37:35.722001 | 2022-06-21 12:37:52.433 HD Request # 115 | Using server: ds23.sierracharts.com port 10149 | 2022-06-21 12:37:52.433 Socket (2) | Creating socket. | 2022-06-21 12:37:52.433 Socket (2) | New receive buffer size: 5242880 | 2022-06-21 12:37:52.433 Socket (2) | Connecting to IP: 216.1.90.130. | 2022-06-21 12:37:52.433 Socket (4) | Socket gracefully closed by remote side. | 2022-06-21 12:37:52.452 Socket (4) | Closed. | 2022-06-21 12:37:52.452 HD Request # 115 | Setting DTC encoding to Binary VLS | 2022-06-21 12:37:52.498 HD Request # 115 | Sending historical data logon request message. | 2022-06-21 12:37:52.498 HD Request # 115 | Requesting Intraday data. Start date-time: 2022-06-21 12:37:35. Record interval: 0. Symbol: ESU22 | 2022-06-21 12:37:52.526 HD Request # 115 | Decompressing data. | 2022-06-21 12:37:52.554 HD Request # 115 | Receiving Intraday data for ESU22-CME starting at 2022-06-21 12:37:35.000000 | 2022-06-21 12:37:52.556 Socket (2) | CloseSocket call. | 2022-06-21 12:37:52.557 Socket (2) | Shutdown started. Waiting for graceful close. | 2022-06-21 12:37:52.557 Historical data download thread signaled to stop. | 2022-06-21 12:37:52.557 HD Request # 115 | Timestamp of first Intraday data file record written: 2022-06-21 12:37:36.260000. | 2022-06-21 12:37:52.557 HD Request # 115 | Received 301 Intraday data records from 2022-06-21 12:37:35.000000 to 2022-06-21 12:37:52.197003 (17.2 seconds) and wrote 279 records for ESU22-CME | 2022-06-21 12:37:52.557 HD Request # 115 | Add time&sales data | Remembered last file record date-time: 2022-06-21 16:37:52.197003 | 2022-06-21 12:37:52.560 Added 21 Time and Sales records to Intraday data file for ESU22-CME after download. | 2022-06-21 12:37:52.560 HD Request # 115 | Completion time: 0s. | 2022-06-21 12:37:52.560 HD Request # 115 | Intraday data download complete for ESU22-CME. Unique request ID: 117 | 2022-06-21 12:37:52.560 Removing historical data download ID 117. | 2022-06-21 12:37:52.560 Real-time Intraday chart data file updates started for ESU22-CME | 2022-06-21 12:37:52.560 Intraday chart data file opened for ESU22-CME | 2022-06-21 12:37:52.560 HD Request # 115 | Enabling Intraday chart updating for symbol. | 2022-06-21 12:37:52.560 Triggering next historical data download in queue. | 2022-06-21 12:37:52.560 HD Request # 116 | Downloading Intraday chart data for NQU22-CME to the file NQU22-CME.scid. Service: cme | 2022-06-21 12:37:52.560 HD Request # 116 | Download start date-time: 2022-06-21 12:37:35.000000. File last date-time: 2022-06-21 12:37:35.632002 | 2022-06-21 12:37:52.560 HD Request # 116 | Using server: ds21.sierracharts.com port 10150 | 2022-06-21 12:37:52.561 Socket (4) | Creating socket. | 2022-06-21 12:37:52.561 Socket (4) | New receive buffer size: 5242880 | 2022-06-21 12:37:52.561 Socket (4) | Connecting to IP: 216.1.90.129. | 2022-06-21 12:37:52.561 Socket (2) | Socket gracefully closed by remote side. | 2022-06-21 12:37:52.572 Socket (2) | Closed. | 2022-06-21 12:37:52.572 HD Request # 116 | Setting DTC encoding to Binary VLS | 2022-06-21 12:37:52.601 HD Request # 116 | Sending historical data logon request message. | 2022-06-21 12:37:52.601 HD Request # 116 | Requesting Intraday data. Start date-time: 2022-06-21 12:37:35. Record interval: 0. Symbol: NQU22 | 2022-06-21 12:37:52.622 HD Request # 116 | Decompressing data. | 2022-06-21 12:37:52.647 HD Request # 116 | Receiving Intraday data for NQU22-CME starting at 2022-06-21 12:37:35.001000 | 2022-06-21 12:37:52.647 Socket (4) | CloseSocket call. | 2022-06-21 12:37:52.647 Socket (4) | Shutdown started. Waiting for graceful close. | 2022-06-21 12:37:52.648 Historical data download thread signaled to stop. | 2022-06-21 12:37:52.659 HD Request # 116 | Timestamp of first Intraday data file record written: 2022-06-21 12:37:36.627000. | 2022-06-21 12:37:52.659 HD Request # 116 | Received 200 Intraday data records from 2022-06-21 12:37:35.001000 to 2022-06-21 12:37:53.333000 (18.3 seconds) and wrote 189 records for NQU22-CME | 2022-06-21 12:37:52.659 HD Request # 116 | Add time&sales data | Remembered last file record date-time: 2022-06-21 16:37:53.333000 | 2022-06-21 12:37:52.662 Added 13 Time and Sales records to Intraday data file for NQU22-CME after download. | 2022-06-21 12:37:52.662 HD Request # 116 | Completion time: 0s. | 2022-06-21 12:37:52.662 HD Request # 116 | Intraday data download complete for NQU22-CME. Unique request ID: 118 | 2022-06-21 12:37:52.662 Removing historical data download ID 118. | 2022-06-21 12:37:52.662 Real-time Intraday chart data file updates started for NQU22-CME | 2022-06-21 12:37:52.662 Intraday chart data file opened for NQU22-CME | 2022-06-21 12:37:52.662 HD Request # 116 | Enabling Intraday chart updating for symbol. | 2022-06-21 12:37:52.662 Triggering next historical data download in queue. | 2022-06-21 12:37:52.662 No download requests in the queue to start downloads for. | 2022-06-21 12:37:52.662 Socket (4) | Socket gracefully closed by remote side. | 2022-06-21 12:37:52.668 Socket (4) | Closed. | 2022-06-21 12:37:52.668 Chart #1 has tagged chart #2 for full recalculation. Chartbook: ES-NQ.Cht | 2022-06-21 12:37:52.716 Chart #1 has tagged chart #2 for full recalculation. Chartbook: ES-NQ New.Cht | 2022-06-21 12:37:52.729 Chart #1 has tagged chart #3 for full recalculation. Chartbook: ES-NQ New.Cht | 2022-06-21 12:37:52.729 ESU22-CME/MESU22-CME [CV][M] 10000 Trades #2 | Performing a full recalculation because it has been tagged. Chartbook: ES-NQ New.Cht | 2022-06-21 12:37:52.730 Chart #6 has tagged chart #2 for full recalculation. Chartbook: ES-NQ.Cht | 2022-06-21 12:37:52.761 Chart #6 has tagged chart #7 for full recalculation. Chartbook: ES-NQ.Cht | 2022-06-21 12:37:52.761 NQU22-CME/MNQU22-CME [CV][M] 5000 Trades #7 | Performing a full recalculation because it has been tagged. Chartbook: ES-NQ.Cht | 2022-06-21 12:37:52.936 ESU22-CME/MESU22-CME [CV][M] 10000 Trades #3 | Performing a full recalculation because it has been tagged. Chartbook: ES-NQ New.Cht | 2022-06-21 12:37:53.082 Chart #4 has tagged chart #1 for full recalculation. Chartbook: ES-NQ New.Cht | 2022-06-21 12:37:53.128 Chart #4 has tagged chart #2 for full recalculation. Chartbook: ES-NQ New.Cht | 2022-06-21 12:37:53.128 Chart #4 has tagged chart #3 for full recalculation. Chartbook: ES-NQ New.Cht | 2022-06-21 12:37:53.128 Chart #4 has tagged chart #5 for full recalculation. Chartbook: ES-NQ New.Cht | 2022-06-21 12:37:53.128 ESU22-CME/MESU22-CME [CV][M] 1000 Trades #1 | Performing a full recalculation because it has been tagged. Chartbook: ES-NQ New.Cht | 2022-06-21 12:37:53.142 Chart #1 has tagged chart #2 for full recalculation. Chartbook: ES-NQ New.Cht | 2022-06-21 12:37:53.348 Chart #1 has tagged chart #3 for full recalculation. Chartbook: ES-NQ New.Cht | 2022-06-21 12:37:53.348 ESU22-CME/MESU22-CME [CV][M] 10000 Trades #2 | Performing a full recalculation because it has been tagged. Chartbook: ES-NQ New.Cht | 2022-06-21 12:37:53.348 ESU22-CME/MESU22-CME [CV][M] 180 Min #5 | Performing a full recalculation because it has been tagged. Chartbook: ES-NQ New.Cht | 2022-06-21 12:37:53.396 ESU22-CME/MESU22-CME [CV][M] 10000 Trades #2 | Performing a full recalculation because it has been tagged. Chartbook: ES-NQ.Cht | 2022-06-21 12:37:53.437 Opened cached Intraday file: C:\Trading Software\Sierra Chart\Data\ESU22-CME.scid. Thread ID: 5124 | 2022-06-21 12:37:54.652 Opened cached Intraday file: C:\Trading Software\Sierra Chart\Data\NQU22-CME.scid. Thread ID: 5124 | 2022-06-21 12:37:54.652 ESU22-CME/MESU22-CME [CV][M] 10000 Trades #3 | Performing a full recalculation because it has been tagged. Chartbook: ES-NQ New.Cht | 2022-06-21 12:37:55.084 DTC Client socket (3) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2022-06-21 12:39:27.119 DTC Client socket (3) | Socket gracefully closed by remote side. | 2022-06-21 12:39:27.119 DTC Client socket (3) | CloseSocket call. | 2022-06-21 12:39:27.120 SC Data - All Services | Waiting for socket receive thread to end | 2022-06-21 12:39:27.120 DTC Client socket (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-06-21 12:39:27.120 DTC Client socket (3) | Closed. | 2022-06-21 12:39:27.120 DTC Client socket (0) | CloseSocket call. | 2022-06-21 12:39:27.120 SC Data - All Services | Disconnected from the server. | 2022-06-21 12:39:27.120 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2022-06-21 12:39:27.120 SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 10048 | 2022-06-21 12:39:29.118 DTC Client socket (2) | Creating socket. | 2022-06-21 12:39:29.118 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-06-21 12:39:29.118 DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2022-06-21 12:39:29.118 SC Data - All Services | Network connection to server complete. | 2022-06-21 12:39:29.141 SC Data - All Services | Starting socket receive thread. | 2022-06-21 12:39:29.141 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-06-21 12:39:29.141 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-06-21 12:39:29.177 SC Data - All Services | Sending logon request message. | 2022-06-21 12:39:29.177 SC Data - All Services | Received logon response. | 2022-06-21 12:39:29.883 SC Data - All Services | Server Name: SC Realtime Server. | 2022-06-21 12:39:29.883 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-06-21 12:39:29.883 SC Data - All Services | Successfully connected. | 2022-06-21 12:39:29.883 SC Data - All Services | Trading is not supported. | 2022-06-21 12:39:29.883 Added historical Intraday data request for ESU20-CME to the queue. | 2022-06-21 12:39:29.883 Intraday data recording state for symbol ESU20-CME is set to download 'Pending'. | 2022-06-21 12:39:29.883 Triggering next historical data download in queue. | 2022-06-21 12:39:29.883 SC Data - All Services | Restarting real-time data updates for symbol: ESU20-CME -> ESU20 | 2022-06-21 12:39:29.883 Added historical Intraday data request for ESU22-CME to the queue. | 2022-06-21 12:39:29.884 Intraday data recording state for symbol ESU22-CME is set to download 'Pending'. | 2022-06-21 12:39:29.884 SC Data - All Services | Restarting real-time data updates for symbol: ESU22-CME -> ESU22. Market Depth data restarted. | 2022-06-21 12:39:29.884 Added historical Intraday data request for MESU20-CME to the queue. | 2022-06-21 12:39:29.884 Intraday data recording state for symbol MESU20-CME is set to download 'Pending'. | 2022-06-21 12:39:29.884 SC Data - All Services | Restarting real-time data updates for symbol: MESU20-CME -> MESU20 | 2022-06-21 12:39:29.884 SC Data - All Services | Restarting real-time data updates for symbol: MESU22-CME -> MESU22 | 2022-06-21 12:39:29.884 SC Data - All Services | Restarting real-time data updates for symbol: MNQU22-CME -> MNQU22 | 2022-06-21 12:39:29.884 Added historical Intraday data request for NQU22-CME to the queue. | 2022-06-21 12:39:29.884 Intraday data recording state for symbol NQU22-CME is set to download 'Pending'. | 2022-06-21 12:39:29.884 SC Data - All Services | Restarting real-time data updates for symbol: NQU22-CME -> NQU22. Market Depth data restarted. | 2022-06-21 12:39:29.884 HD Request # 117 | Downloading Intraday chart data for ESU20-CME to the file ESU20-CME.scid. Service: cme | 2022-06-21 12:39:29.884 HD Request # 117 | Download start date-time: 2020-09-18 09:29:59.000000. File last date-time: 2020-09-18 09:29:59.270000 | 2022-06-21 12:39:29.884 HD Request # 117 | Using server: ds23.sierracharts.com port 10149 | 2022-06-21 12:39:29.884 Socket (3) | Creating socket. | 2022-06-21 12:39:29.884 Socket (3) | New receive buffer size: 5242880 | 2022-06-21 12:39:29.884 Socket (3) | Connecting to IP: 216.1.90.130. | 2022-06-21 12:39:29.884 HD Request # 117 | Setting DTC encoding to Binary VLS | 2022-06-21 12:39:29.959 HD Request # 117 | Sending historical data logon request message. | 2022-06-21 12:39:29.959 SC Data - All Services | Clearing market depth for ESU22-CME | 2022-06-21 12:39:30.077 SC Data - All Services | Real-time data for symbol ESU20-CME is currently unavailable. | 2022-06-21 12:39:30.077 SC Data - All Services | Received security definition for symbol ESU20-CME | 2022-06-21 12:39:30.078 SC Data - All Services | Received security definition for symbol ESU22-CME | 2022-06-21 12:39:30.078 SC Data - All Services | Clearing market depth for NQU22-CME | 2022-06-21 12:39:30.078 SC Data - All Services | Real-time data for symbol MESU20-CME is currently unavailable. | 2022-06-21 12:39:30.078 SC Data - All Services | Received security definition for symbol MESU20-CME | 2022-06-21 12:39:30.079 SC Data - All Services | Received security definition for symbol MESU22-CME | 2022-06-21 12:39:30.079 SC Data - All Services | Received security definition for symbol MNQU22-CME | 2022-06-21 12:39:30.079 SC Data - All Services | Received security definition for symbol NQU22-CME | 2022-06-21 12:39:30.079 HD Request # 117 | Requesting Intraday data. Start date-time: 2020-09-18 09:29:59. Record interval: 0. Symbol: ESU20 | 2022-06-21 12:39:30.478 HD Request # 117 | Decompressing data. | 2022-06-21 12:39:30.502 HD Request # 117 | Receiving Intraday data for ESU20-CME starting at 2020-09-18 09:29:59.270000 | 2022-06-21 12:39:30.505 Socket (3) | CloseSocket call. | 2022-06-21 12:39:30.505 Socket (3) | Shutdown started. Waiting for graceful close. | 2022-06-21 12:39:30.505 Historical data download thread signaled to stop. | 2022-06-21 12:39:30.507 HD Request # 117 | Received 1 Intraday data record from 2020-09-18 09:29:59.270000 to 2020-09-18 09:29:59.270000 (0.0 seconds) and wrote 0 records for ESU20-CME | 2022-06-21 12:39:30.507 HD Request # 117 | Add time&sales data | Remembered last file record date-time: 2020-09-18 13:29:59.270000 | 2022-06-21 12:39:30.507 HD Request # 117 | Completion time: 1s. | 2022-06-21 12:39:30.507 HD Request # 117 | Intraday data download complete for ESU20-CME. Unique request ID: 119 | 2022-06-21 12:39:30.507 Removing historical data download ID 119. | 2022-06-21 12:39:30.507 Real-time Intraday chart data file updates started for ESU20-CME | 2022-06-21 12:39:30.507 Intraday chart data file opened for ESU20-CME | 2022-06-21 12:39:30.507 HD Request # 117 | Enabling Intraday chart updating for symbol. | 2022-06-21 12:39:30.507 Triggering next historical data download in queue. | 2022-06-21 12:39:30.507 HD Request # 118 | Downloading Intraday chart data for ESU22-CME to the file ESU22-CME.scid. Service: cme | 2022-06-21 12:39:30.507 HD Request # 118 | Download start date-time: 2022-06-21 12:38:43.000000. File last date-time: 2022-06-21 12:38:43.914000 | 2022-06-21 12:39:30.507 HD Request # 118 | Using server: ds21.sierracharts.com port 10150 | 2022-06-21 12:39:30.508 Socket (4) | Creating socket. | 2022-06-21 12:39:30.508 Socket (4) | New receive buffer size: 5242880 | 2022-06-21 12:39:30.508 Socket (4) | Connecting to IP: 216.1.90.129. | 2022-06-21 12:39:30.508 Socket (3) | Socket gracefully closed by remote side. | 2022-06-21 12:39:30.531 Socket (3) | Closed. | 2022-06-21 12:39:30.531 HD Request # 118 | Setting DTC encoding to Binary VLS | 2022-06-21 12:39:30.565 HD Request # 118 | Sending historical data logon request message. | 2022-06-21 12:39:30.565 HD Request # 118 | Requesting Intraday data. Start date-time: 2022-06-21 12:38:43. Record interval: 0. Symbol: ESU22 | 2022-06-21 12:39:31.049 HD Request # 118 | Decompressing data. | 2022-06-21 12:39:31.076 HD Request # 118 | Receiving Intraday data for ESU22-CME starting at 2022-06-21 12:38:43.355000 | 2022-06-21 12:39:31.099 Socket (4) | CloseSocket call. | 2022-06-21 12:39:31.101 Socket (4) | Shutdown started. Waiting for graceful close. | 2022-06-21 12:39:31.101 Historical data download thread signaled to stop. | 2022-06-21 12:39:31.101 HD Request # 118 | Timestamp of first Intraday data file record written: 2022-06-21 12:38:43.914001. | 2022-06-21 12:39:31.101 HD Request # 118 | Received 1524 Intraday data records from 2022-06-21 12:38:43.355000 to 2022-06-21 12:39:32.189005 (48.8 seconds) and wrote 1520 records for ESU22-CME | 2022-06-21 12:39:31.101 HD Request # 118 | Add time&sales data | Remembered last file record date-time: 2022-06-21 16:39:32.189005 | 2022-06-21 12:39:31.107 Added 17 Time and Sales records to Intraday data file for ESU22-CME after download. | 2022-06-21 12:39:31.107 HD Request # 118 | Completion time: 1s. | 2022-06-21 12:39:31.107 HD Request # 118 | Intraday data download complete for ESU22-CME. Unique request ID: 120 | 2022-06-21 12:39:31.107 Removing historical data download ID 120. | 2022-06-21 12:39:31.107 Real-time Intraday chart data file updates started for ESU22-CME | 2022-06-21 12:39:31.107 Intraday chart data file opened for ESU22-CME | 2022-06-21 12:39:31.107 HD Request # 118 | Enabling Intraday chart updating for symbol. | 2022-06-21 12:39:31.107 Triggering next historical data download in queue. | 2022-06-21 12:39:31.107 HD Request # 119 | Downloading Intraday chart data for MESU20-CME to the file MESU20-CME.scid. Service: cme | 2022-06-21 12:39:31.107 HD Request # 119 | Download start date-time: 2020-09-18 09:29:58.000000. File last date-time: 2020-09-18 09:29:58.873001 | 2022-06-21 12:39:31.107 HD Request # 119 | Using server: ds23.sierracharts.com port 10149 | 2022-06-21 12:39:31.107 Socket (3) | Creating socket. | 2022-06-21 12:39:31.107 Socket (3) | New receive buffer size: 5242880 | 2022-06-21 12:39:31.107 Socket (3) | Connecting to IP: 216.1.90.130. | 2022-06-21 12:39:31.107 Socket (4) | Socket gracefully closed by remote side. | 2022-06-21 12:39:31.131 Socket (4) | Closed. | 2022-06-21 12:39:31.131 Chart #1 has tagged chart #2 for full recalculation. Chartbook: ES-NQ.Cht | 2022-06-21 12:39:31.186 HD Request # 119 | Setting DTC encoding to Binary VLS | 2022-06-21 12:39:31.189 HD Request # 119 | Sending historical data logon request message. | 2022-06-21 12:39:31.189 Chart #1 has tagged chart #2 for full recalculation. Chartbook: ES-NQ New.Cht | 2022-06-21 12:39:31.204 Chart #1 has tagged chart #3 for full recalculation. Chartbook: ES-NQ New.Cht | 2022-06-21 12:39:31.204 HD Request # 119 | Requesting Intraday data. Start date-time: 2020-09-18 09:29:58. Record interval: 0. Symbol: MESU20 | 2022-06-21 12:39:31.206 HD Request # 119 | Decompressing data. | 2022-06-21 12:39:31.229 HD Request # 119 | Receiving Intraday data for MESU20-CME starting at 2020-09-18 09:29:58.873000 | 2022-06-21 12:39:31.233 Socket (3) | CloseSocket call. | 2022-06-21 12:39:31.233 Historical data download thread signaled to stop. | 2022-06-21 12:39:31.233 Socket (3) | Shutdown started. Waiting for graceful close. | 2022-06-21 12:39:31.233 HD Request # 119 | Received 2 Intraday data records from 2020-09-18 09:29:58.873000 to 2020-09-18 09:29:58.873001 (0.0 seconds) and wrote 0 records for MESU20-CME | 2022-06-21 12:39:31.233 HD Request # 119 | Add time&sales data | Remembered last file record date-time: 2020-09-18 13:29:58.873001 | 2022-06-21 12:39:31.234 HD Request # 119 | Completion time: 0s. | 2022-06-21 12:39:31.234 HD Request # 119 | Intraday data download complete for MESU20-CME. Unique request ID: 121 | 2022-06-21 12:39:31.234 Removing historical data download ID 121. | 2022-06-21 12:39:31.234 Real-time Intraday chart data file updates started for MESU20-CME | 2022-06-21 12:39:31.234 Intraday chart data file opened for MESU20-CME | 2022-06-21 12:39:31.234 HD Request # 119 | Enabling Intraday chart updating for symbol. | 2022-06-21 12:39:31.234 Triggering next historical data download in queue. | 2022-06-21 12:39:31.234 HD Request # 120 | Downloading Intraday chart data for NQU22-CME to the file NQU22-CME.scid. Service: cme | 2022-06-21 12:39:31.234 HD Request # 120 | Download start date-time: 2022-06-21 12:38:43.000000. File last date-time: 2022-06-21 12:38:43.553000 | 2022-06-21 12:39:31.234 HD Request # 120 | Using server: ds21.sierracharts.com port 10150 | 2022-06-21 12:39:31.234 Socket (4) | Creating socket. | 2022-06-21 12:39:31.234 Socket (4) | New receive buffer size: 5242880 | 2022-06-21 12:39:31.234 Socket (4) | Connecting to IP: 216.1.90.129. | 2022-06-21 12:39:31.234 Socket (3) | Socket gracefully closed by remote side. | 2022-06-21 12:39:31.258 Socket (3) | Closed. | 2022-06-21 12:39:31.258 ESU22-CME/MESU22-CME [CV][M] 10000 Trades #2 | Performing a full recalculation because it has been tagged. Chartbook: ES-NQ New.Cht | 2022-06-21 12:39:31.287 HD Request # 120 | Setting DTC encoding to Binary VLS | 2022-06-21 12:39:31.291 HD Request # 120 | Sending historical data logon request message. | 2022-06-21 12:39:31.291 HD Request # 120 | Requesting Intraday data. Start date-time: 2022-06-21 12:38:43. Record interval: 0. Symbol: NQU22 | 2022-06-21 12:39:31.310 HD Request # 120 | Decompressing data. | 2022-06-21 12:39:31.331 HD Request # 120 | Receiving Intraday data for NQU22-CME starting at 2022-06-21 12:38:43.345000 | 2022-06-21 12:39:31.332 Socket (4) | CloseSocket call. | 2022-06-21 12:39:31.333 Socket (4) | Shutdown started. Waiting for graceful close. | 2022-06-21 12:39:31.333 Historical data download thread signaled to stop. | 2022-06-21 12:39:31.334 HD Request # 120 | Timestamp of first Intraday data file record written: 2022-06-21 12:38:43.958000. | 2022-06-21 12:39:31.334 HD Request # 120 | Received 752 Intraday data records from 2022-06-21 12:38:43.345000 to 2022-06-21 12:39:33.273000 (49.9 seconds) and wrote 747 records for NQU22-CME | 2022-06-21 12:39:31.334 HD Request # 120 | Add time&sales data | Remembered last file record date-time: 2022-06-21 16:39:33.273000 | 2022-06-21 12:39:31.337 Added 6 Time and Sales records to Intraday data file for NQU22-CME after download. | 2022-06-21 12:39:31.337 HD Request # 120 | Completion time: 0s. | 2022-06-21 12:39:31.337 HD Request # 120 | Intraday data download complete for NQU22-CME. Unique request ID: 122 | 2022-06-21 12:39:31.337 Removing historical data download ID 122. | 2022-06-21 12:39:31.337 Real-time Intraday chart data file updates started for NQU22-CME | 2022-06-21 12:39:31.337 Intraday chart data file opened for NQU22-CME | 2022-06-21 12:39:31.337 HD Request # 120 | Enabling Intraday chart updating for symbol. | 2022-06-21 12:39:31.337 Triggering next historical data download in queue. | 2022-06-21 12:39:31.337 No download requests in the queue to start downloads for. | 2022-06-21 12:39:31.337 Socket (4) | Socket gracefully closed by remote side. | 2022-06-21 12:39:31.361 Socket (4) | Closed. | 2022-06-21 12:39:31.361 ESU22-CME/MESU22-CME [CV][M] 10000 Trades #2 | Performing a full recalculation because it has been tagged. Chartbook: ES-NQ.Cht | 2022-06-21 12:39:31.406 Chart #6 has tagged chart #2 for full recalculation. Chartbook: ES-NQ.Cht | 2022-06-21 12:39:31.455 Chart #6 has tagged chart #7 for full recalculation. Chartbook: ES-NQ.Cht | 2022-06-21 12:39:31.455 NQU22-CME/MNQU22-CME [CV][M] 5000 Trades #7 | Performing a full recalculation because it has been tagged. Chartbook: ES-NQ.Cht | 2022-06-21 12:39:31.959 ESU22-CME/MESU22-CME [CV][M] 10000 Trades #2 | Performing a full recalculation because it has been tagged. Chartbook: ES-NQ.Cht | 2022-06-21 12:39:32.352 ESU22-CME/MESU22-CME [CV][M] 10000 Trades #3 | Performing a full recalculation because it has been tagged. Chartbook: ES-NQ New.Cht | 2022-06-21 12:39:33.084 Chart #4 has tagged chart #1 for full recalculation. Chartbook: ES-NQ New.Cht | 2022-06-21 12:39:33.166 Chart #4 has tagged chart #2 for full recalculation. Chartbook: ES-NQ New.Cht | 2022-06-21 12:39:33.166 Chart #4 has tagged chart #3 for full recalculation. Chartbook: ES-NQ New.Cht | 2022-06-21 12:39:33.166 Chart #4 has tagged chart #5 for full recalculation. Chartbook: ES-NQ New.Cht | 2022-06-21 12:39:33.166 ESU22-CME/MESU22-CME [CV][M] 180 Min #5 | Performing a full recalculation because it has been tagged. Chartbook: ES-NQ New.Cht | 2022-06-21 12:39:33.166 ESU22-CME/MESU22-CME [CV][M] 1000 Trades #1 | Performing a full recalculation because it has been tagged. Chartbook: ES-NQ New.Cht | 2022-06-21 12:39:33.222 Chart #1 has tagged chart #2 for full recalculation. Chartbook: ES-NQ New.Cht | 2022-06-21 12:39:33.420 Chart #1 has tagged chart #3 for full recalculation. Chartbook: ES-NQ New.Cht | 2022-06-21 12:39:33.420 ESU22-CME/MESU22-CME [CV][M] 10000 Trades #2 | Performing a full recalculation because it has been tagged. Chartbook: ES-NQ New.Cht | 2022-06-21 12:39:33.421 ESU22-CME/MESU22-CME [CV][M] 10000 Trades #3 | Performing a full recalculation because it has been tagged. Chartbook: ES-NQ New.Cht | 2022-06-21 12:39:35.119 Opened cached Intraday file: C:\Trading Software\Sierra Chart\Data\ESU22-CME.scid. Thread ID: 5124 | 2022-06-21 12:39:35.467 Opened cached Intraday file: C:\Trading Software\Sierra Chart\Data\NQU22-CME.scid. Thread ID: 5124 | 2022-06-21 12:39:35.467 DTC Client socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-06-21 12:39:39.132 DTC Client socket (1) | Closed. | 2022-06-21 12:39:39.132 |
| [2022-06-21 18:03:08] |
| John - SC Support - Posts: 38678 |
|
We see the following in your log: DTC Client socket (3) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine.
Refer to the information here: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem Also, we see a lot of recalculations for charts. This is not necessarily an issue, but you will want to be careful to make sure you do not end up with any circular references. Refer to the following: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.9 References to Other Charts / Continuous Full Recalculation of Charts For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-21 19:18:57] |
| 58LesPaul - Posts: 429 |
|
SC Engineers, Also, we see a lot of recalculations for charts. This is not necessarily an issue, but you will want to be careful to make sure you do not end up with any circular references. Refer to the following:
30.9 References to Other Charts / Continuous Full Recalculation of Charts 30.9 says end of paragraph 2 : This kind of circular reference can lead to reliable behavior with the studies. Shouldn’t that read UNreliable? |
| [2022-06-21 19:22:24] |
| John - SC Support - Posts: 38678 |
|
Ha!! That's funny. Yes, it should be "unreliable". We will correct this right away.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-22 14:11:04] |
| User1293821 - Posts: 42 |
|
Just an update it is not a Sierra/Denali problem. Now to pinpoint if its ISP or shitdows 11. Windows 11 ran well for about a month, but its been giving me issues now so it might be that.
Date Time Of Last Edit: 2022-06-22 14:11:25
|
| [2022-07-25 23:04:23] |
| User379468 - Posts: 508 |
|
Did you isolate your issue, and were they due to Windows 11?
|
To post a message in this thread, you need to log in with your Sierra Chart account: