Support Board
Date/Time: Fri, 14 Mar 2025 18:08:02 +0000
Latest Candle is Missing Color
View Count: 571
| [2022-06-21 15:03:19] |
| marwhitt - Posts: 29 |
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On my Daily and Weekly charts, the latest/last candle is a vertical line without color. I have run "delete all data and download" which did not affect the problem. Please advise. Thank you. https://www.sierrachart.com/image.php?Image=1655823372419.png |
| [2022-06-21 15:19:17] |
| Sierra_Chart Engineering - Posts: 18784 |
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We will check this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-21 15:20:41] |
| Sierra_Chart Engineering - Posts: 18784 |
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We are not observing this issue. Could we call later today to look at this?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-21 15:28:43] |
| marwhitt - Posts: 29 |
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Yes, you may call - before 4:30 pm ET is preferable for us. Thank you.
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| [2022-06-21 16:05:45] |
| UserOne - Posts: 40 |
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same issue on my charts.
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 21-06-_2022_18-04-30.png / V - Attached On 2022-06-21 16:05:41 UTC - Size: 44.69 KB - 125 views |
| [2022-06-21 20:42:49] |
| marwhitt - Posts: 29 |
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I haven't heard from anyone today. If you call tomorrow (Wed. June 22 2022), I will be home with my charts open from 10:00 AM to 4:30 PM, Eastern Time, USA. Thank you.
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| [2022-06-21 22:06:08] |
| Sierra_Chart Engineering - Posts: 18784 |
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We were not able to call today. We will call tomorrow.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-22 08:22:21] |
| UserOne - Posts: 40 |
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update #5 today, yesterdays Candle is looking good again and todays Candle is good, too.
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| [2022-06-22 18:22:06] |
| marwhitt - Posts: 29 |
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This issue has resolved itself - as of today, yesterday's candle is correct, as is today's. Thanks.
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| [2022-06-23 16:28:41] |
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The issue has to do with the historical daily data received from our data provider Barchart. It is not something we have direct control over but maybe we can add a patch if it happens again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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