Support Board
Date/Time: Fri, 14 Mar 2025 18:05:37 +0000
not receiving nasdaq data
View Count: 650
| [2022-06-21 13:46:55] |
| Benz - Posts: 46 |
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set up for sq-nqtv - not working tried aapl-nqtv - not working Thanks |
| [2022-06-21 13:50:10] |
| tenikis - Posts: 10 |
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Same - no data for any -NQTV symbols, not even pre-market - last update was 20:00 Friday ten |
| [2022-06-21 13:52:00] |
| SlipperyPenguin - Posts: 9 |
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Same here. Nothing from NASDAQ-TotalView coming through
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| [2022-06-21 13:53:02] |
| User159282 - Posts: 3 |
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I have the same problem, latest version of Sierrachart
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| [2022-06-21 13:58:14] |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-21 13:59:02] |
| Alv P - Posts: 37 |
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same.. I can't trade
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| [2022-06-21 13:59:20] |
| Torsten Grüß - Posts: 45 |
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I also do not get any data
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| [2022-06-21 14:04:42] |
| Benz - Posts: 46 |
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edit > delete all data and download THE FOLLOWING SHOWS ON SCREEN FOR ADMIN |
 sq-nqtv.PNG / V - Attached On 2022-06-21 14:04:33 UTC - Size: 13.22 KB - 140 views |
| [2022-06-21 14:07:28] |
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This is the first we are hearing about the NASDAQ TotalView data feed. We apologize for this issue, the connection was not present to the NASDAQ server. It is now resolved. This issue was due to maintenance done over the weekend. There potentially can be some faulty market depth data for a period of time. We are patching the missing historical data. The reason our monitoring did not get our attention was because the market was closed yesterday, so we were disregarding the alerts, yesterday and had muted the NASDAQ offline connection alert Monday and that carried through into today. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-21 14:12:55
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| [2022-06-21 14:08:00] |
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Regarding post #8 that is a different issue . We will get back to you on that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-21 14:11:13] |
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Regarding users of delayed NASDAQ TotalView data, the data will begin in about 10 minutes. To download missing data since the open, follow the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-21 14:11:45
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| [2022-06-21 14:50:23] |
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Are there any further issues with NASDAQ TotalView data? Please let us know.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-21 15:07:40] |
| Alv P - Posts: 37 |
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For me is working correctly, thanks!
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| [2022-06-21 15:10:25] |
| Torsten Grüß - Posts: 45 |
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everything is working again for me
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| [2022-06-21 15:16:14] |
| Benz - Posts: 46 |
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i still have prob wih sq i will make new post - i must have broken it when trying to fix it!
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| [2022-06-21 15:29:36] |
| tenikis - Posts: 10 |
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Getting a lot of 0 lot MBO orders on the QQQ-NQTV that didnt appear before. see attached ten |
| [2022-06-21 15:40:13] |
| Sierra_Chart Engineering - Posts: 18784 |
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Regarding the zeros in the market by order data, we are going to have to examine this issue in depth. It is not something we can resolve today. Once we understand the cause we should be able to develop a solution and have that out by tomorrow but we doubt there would be a problem tomorrow anyway. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-21 15:40:37
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| [2022-06-21 15:43:12] |
| Benz - Posts: 46 |
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all working TEN - GO TO GLOBAL SETTINGS - SYMBOL SETTINGS - make sure use custom symbol settings are checked go to qqq in nasdaq drop down - look at minimum market by order quantity andd set your minimum visible market order there |
| [2022-06-21 22:07:01] |
| Sierra_Chart Engineering - Posts: 18784 |
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The issue with zeros in the market by order data is now resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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