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Date/Time: Fri, 14 Mar 2025 18:11:09 +0000



no connection to CQG

View Count: 533

[2022-06-20 21:24:29]
User599655 - Posts: 3
Created the DTC Protocol server. | 2022-06-20 09:09:41.245
DTC Protocol Server listening on port 11099. | 2022-06-20 09:09:41.246
Reading Internal Order ID file. | 2022-06-20 09:09:41.246
Reading Trade Orders file. | 2022-06-20 09:09:41.299
Reading Trade Positions file. | 2022-06-20 09:09:41.300
Reading Trade Account Data files. | 2022-06-20 09:09:41.300
UDPListener (1564). Port 22904 | Listening on UDP port 22904. | 2022-06-20 09:09:41.312
Software version: 2353 64-bit | 2022-06-20 09:09:41.312
Primary Thread ID: 5516 | 2022-06-20 09:09:41.312
Usage end date: 2022-07-20 | 2022-06-20 09:09:41.312
Enabled for: Sierra Chart Historical Data Service. | 2022-06-20 09:09:41.312
Enabled for: Delayed Denali Exchange Data Feed. | 2022-06-20 09:09:41.312
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-06-20 09:09:41.312
Current selected Data/Trading service: CQG WebAPI | 2022-06-20 09:09:41.312
Custom symbol settings values: enabled | 2022-06-20 09:09:41.312
Chart Update Interval: 10 | 2022-06-20 09:09:41.312
Intraday Data Storage Time Unit: 1 | 2022-06-20 09:09:41.312
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-06-20 09:09:41.312
2022-06-20 13:09:41 Local computer time in UTC | 2022-06-20 09:09:41.312
2022-06-20 09:09:41 Local computer time in SC Time Zone | 2022-06-20 09:09:41.312
2022-06-20 13:09:40 Server time in UTC | 2022-06-20 09:09:41.312
Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-06-20 09:09:41.312
Program path: C:\SierraChart\ | 2022-06-20 09:09:41.312
Data Files path: C:\SierraChart\Data\ | 2022-06-20 09:09:41.312
OS Version Number: 10.0 | 2022-06-20 09:09:41.312
Locale Setting: C | 2022-06-20 09:09:41.312
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2022-06-20 09:09:41.313
Allowed protected custom studies: | 2022-06-20 09:09:41.313

Created the DTC Protocol historical data server. | 2022-06-20 09:09:41.329
HD Server Manager | Listening on port 11098. | 2022-06-20 09:09:41.330
Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2022-06-20 09:09:41.330
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-06-20 09:09:41.353
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-06-20 09:09:41.456
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-06-20 09:09:41.456
Received 5 login tokens. | 2022-06-20 09:09:41.674
Symbol settings MD5 received. Request ID: 1. | 2022-06-20 09:09:42.993
Symbol settings are up-to-date for cqg. | 2022-06-20 09:09:42.993
Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-20 09:09:47.864 *
Notice: Detected that the system has resumed from a low-power state. | 2022-06-20 11:57:59.922
[2022-06-20 21:33:12]
John - SC Support - Posts: 38669
This is resolved for your account. We provided your account access to Service Package 12 at no cost for 60 days.

After that you need to change to Service Package 10 or 11 depending upon whether you were using Service package 3 or 5. Package 10 is equivalent to package 3 and package 11 is equivalent to package 5. Service Package 10 and 11 support connections to external services.

For complete details, refer to:
Service Package Changes | Discontinued External Services | Reducing Overall Costs
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-22 19:17:53]
User558455 - Posts: 70
Thanks I am already on package 11 so will I need to take any further steps after 60 days?

thank you for resolving this quickly.
[2022-06-22 20:05:26]
John - SC Support - Posts: 38669
You will not need to do anything further with regards to your package.

But, we did notice that you have additional exchanges active that you do not need. We see that you have the following CME Group exchanges active:
- Full CME Group for Non-Professionals
- CBOT Top-of-Book for Non-Professionals
- NYMEX Top-of-Book for Non-Professionals

The last two (CBOT and NYMEX Top-of-Book) are included with the first one. So if you intend to keep the Full CME Group for Non-Professionals, then you would want to deactivate the CBOT and NYMEX individual exchanges. You can do this at the following link:
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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