Support Board
Date/Time: Fri, 14 Mar 2025 19:23:30 +0000
no connection to CQG
View Count: 534
| [2022-06-20 21:24:29] |
| User599655 - Posts: 3 |
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Created the DTC Protocol server. | 2022-06-20 09:09:41.245 DTC Protocol Server listening on port 11099. | 2022-06-20 09:09:41.246 Reading Internal Order ID file. | 2022-06-20 09:09:41.246 Reading Trade Orders file. | 2022-06-20 09:09:41.299 Reading Trade Positions file. | 2022-06-20 09:09:41.300 Reading Trade Account Data files. | 2022-06-20 09:09:41.300 UDPListener (1564). Port 22904 | Listening on UDP port 22904. | 2022-06-20 09:09:41.312 Software version: 2353 64-bit | 2022-06-20 09:09:41.312 Primary Thread ID: 5516 | 2022-06-20 09:09:41.312 Usage end date: 2022-07-20 | 2022-06-20 09:09:41.312 Enabled for: Sierra Chart Historical Data Service. | 2022-06-20 09:09:41.312 Enabled for: Delayed Denali Exchange Data Feed. | 2022-06-20 09:09:41.312 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-06-20 09:09:41.312 Current selected Data/Trading service: CQG WebAPI | 2022-06-20 09:09:41.312 Custom symbol settings values: enabled | 2022-06-20 09:09:41.312 Chart Update Interval: 10 | 2022-06-20 09:09:41.312 Intraday Data Storage Time Unit: 1 | 2022-06-20 09:09:41.312 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-06-20 09:09:41.312 2022-06-20 13:09:41 Local computer time in UTC | 2022-06-20 09:09:41.312 2022-06-20 09:09:41 Local computer time in SC Time Zone | 2022-06-20 09:09:41.312 2022-06-20 13:09:40 Server time in UTC | 2022-06-20 09:09:41.312 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-06-20 09:09:41.312 Program path: C:\SierraChart\ | 2022-06-20 09:09:41.312 Data Files path: C:\SierraChart\Data\ | 2022-06-20 09:09:41.312 OS Version Number: 10.0 | 2022-06-20 09:09:41.312 Locale Setting: C | 2022-06-20 09:09:41.312 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2022-06-20 09:09:41.313 Allowed protected custom studies: | 2022-06-20 09:09:41.313 Created the DTC Protocol historical data server. | 2022-06-20 09:09:41.329 HD Server Manager | Listening on port 11098. | 2022-06-20 09:09:41.330 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2022-06-20 09:09:41.330 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-06-20 09:09:41.353 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-06-20 09:09:41.456 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-06-20 09:09:41.456 Received 5 login tokens. | 2022-06-20 09:09:41.674 Symbol settings MD5 received. Request ID: 1. | 2022-06-20 09:09:42.993 Symbol settings are up-to-date for cqg. | 2022-06-20 09:09:42.993 Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-20 09:09:47.864 * Notice: Detected that the system has resumed from a low-power state. | 2022-06-20 11:57:59.922 |
| [2022-06-20 21:33:12] |
| John - SC Support - Posts: 38669 |
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This is resolved for your account. We provided your account access to Service Package 12 at no cost for 60 days. After that you need to change to Service Package 10 or 11 depending upon whether you were using Service package 3 or 5. Package 10 is equivalent to package 3 and package 11 is equivalent to package 5. Service Package 10 and 11 support connections to external services. For complete details, refer to: Service Package Changes | Discontinued External Services | Reducing Overall Costs For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-22 19:17:53] |
| User558455 - Posts: 70 |
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Thanks I am already on package 11 so will I need to take any further steps after 60 days? thank you for resolving this quickly. |
| [2022-06-22 20:05:26] |
| John - SC Support - Posts: 38669 |
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You will not need to do anything further with regards to your package. But, we did notice that you have additional exchanges active that you do not need. We see that you have the following CME Group exchanges active: - Full CME Group for Non-Professionals - CBOT Top-of-Book for Non-Professionals - NYMEX Top-of-Book for Non-Professionals The last two (CBOT and NYMEX Top-of-Book) are included with the first one. So if you intend to keep the Full CME Group for Non-Professionals, then you would want to deactivate the CBOT and NYMEX individual exchanges. You can do this at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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