Support Board
Date/Time: Tue, 26 Nov 2024 13:37:27 +0000
Data Connection Problem
View Count: 994
| [2014-05-04 19:54:46] |
| JMichna604 - Posts: 3 |
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Hallo, I just updated my SierraChart to a latest version today and now I am not able to connect to my data feed. I use Open E Cry and I did not change adjustment in Data/Trade Service settings... Software version: 1132 | 2014-05-04 21:50:15 Usage end date: 2014-05-20 | 2014-05-04 21:50:15 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-05-04 21:50:15 Active service: Open E Cry FIX/FAST | 2014-05-04 21:50:15 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2014-05-04 21:50:15 2014-05-04 21:50:15 Local computer clock time | 2014-05-04 21:50:15 2014-05-04 19:50:15 GMT time | 2014-05-04 21:50:15 2014-05-04 21:50:15 Time zone adjusted time | 2014-05-04 21:50:15 Time difference to server time: 1 seconds. | 2014-05-04 21:50:15 Program path: C:\SierraChart\ | 2014-05-04 21:50:15 Data Files path: C:\SierraChart\Data\ | 2014-05-04 21:50:15 OS Version Number: 6.1 | 2014-05-04 21:50:15 Checking for new symbol settings for oec | 2014-05-04 21:50:15 Symbol settings are up-to-date for oec | 2014-05-04 21:50:16 Open E Cry FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-05-04 21:50:20 Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-05-04 21:50:20 The network socket is connected. | 2014-05-04 21:50:20 Starting SSL connection on the socket. | 2014-05-04 21:50:20 SSL socket is connected. | 2014-05-04 21:50:21 OEC FIX Trading: Sending the Logon message. | 2014-05-04 21:50:21 OEC FIX Trading: Received a Logout message. | 2014-05-04 21:50:21 OEC FIX Trading: Sending a Logout message. Text = Received Logout message. | 2014-05-04 21:50:21 SSL shutdown indicates not able to send 'close notify'. | 2014-05-04 21:50:21 The SSL socket was shut down. | 2014-05-04 21:50:21 The SSL socket object has been freed. SSL state is now disconnected. | 2014-05-04 21:50:21 Socket has been shutdown and closed. | 2014-05-04 21:50:21 OEC FIX Trading: Logged out and disconnected. | 2014-05-04 21:50:21 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-05-04 21:50:21 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-05-04 21:50:21 Disconnected from Open E Cry. | 2014-05-04 21:50:21 Will reconnect to the server in 3.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-05-04 21:50:21 Open E Cry FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-05-04 21:50:24 Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-05-04 21:50:24 The network socket is connected. | 2014-05-04 21:50:24 Starting SSL connection on the socket. | 2014-05-04 21:50:24 SSL socket is connected. | 2014-05-04 21:50:25 OEC FIX Trading: Sending the Logon message. | 2014-05-04 21:50:25 OEC FIX Trading: Received a Logout message. | 2014-05-04 21:50:25 OEC FIX Trading: Sending a Logout message. Text = Received Logout message. | 2014-05-04 21:50:25 SSL shutdown indicates not able to send 'close notify'. | 2014-05-04 21:50:25 The SSL socket was shut down. | 2014-05-04 21:50:25 The SSL socket object has been freed. SSL state is now disconnected. | 2014-05-04 21:50:25 Socket has been shutdown and closed. | 2014-05-04 21:50:25 OEC FIX Trading: Logged out and disconnected. | 2014-05-04 21:50:25 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-05-04 21:50:25 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-05-04 21:50:25 Disconnected from Open E Cry. | 2014-05-04 21:50:25 Will reconnect to the server in 3.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-05-04 21:50:25 |
| [2014-05-04 20:04:39] |
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Could you contact OEC and provide them your Username you have set in File >>Data/Trade Service Settings. Let them know when you connect to the FIX trading server, Sierra Chart Support says you are being immediately logged out from the server for unknown reasons. They need to resolve this problem or give you the correct Username and Password. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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