Support Board
Date/Time: Fri, 14 Mar 2025 18:08:01 +0000
Having difficulty viewing real-time data for US stocks?
View Count: 381
| [2022-06-20 15:32:36] |
| Frank Wheeler - Posts: 2 |
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Hi. I purchased the services to view real-time data for US stocks and am having difficulty viewing the real-time data. It appears sometimes I am able to view it and others I am not (I currently am not able to). I've searched through numerous message threads in the support section to fix this issue but am still unable to fix this issue. Can you provide assistance?
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| [2022-06-20 15:36:52] |
| John - SC Support - Posts: 38669 |
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Everything on your account looks good. Keep in mind that today is a US Holiday (Juneteenth), so the equity markets are closed today. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-21 13:41:49] |
| Frank Wheeler - Posts: 2 |
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Hi John, I'm really sorry but some reason I am not able to see real-time data for my stocks. Can you please help?
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| [2022-06-21 14:47:37] |
| John - SC Support - Posts: 38669 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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