Support Board
Date/Time: Fri, 14 Mar 2025 18:02:57 +0000
Access to CQG Data
View Count: 512
| [2022-06-20 12:22:05] |
| User459170 - Posts: 262 |
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Hi, I renewed my package today, so I am not receiving CQG Data. Will you please enable the evaluation so I can receive CQG Data? Thanks so much. Best wishes, Sujatha |
| [2022-06-20 12:57:32] |
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This is done for 60 days.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-20 13:05:04] |
| User459170 - Posts: 262 |
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This is done for 60 days
Thank you so much. |
| [2022-06-21 00:02:31] |
| User459170 - Posts: 262 |
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Hi, my message log says - Your evaluation period of package 12 will end in 1 day(s).
Is that ok? Thanks. |
| [2022-06-21 04:57:53] |
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Can you restart Sierra Chart and enable the Force Login option on the Login window, and then provide a screenshot of that message.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-21 05:35:23] |
| User459170 - Posts: 262 |
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Can you restart Sierra Chart and enable the Force Login option on the Login window, and then provide a screenshot of that message.
I restarted, enabled the Force Login option and logged in, I still get the same message. Date Time Of Last Edit: 2022-06-21 05:36:03
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 error1.png / V - Attached On 2022-06-21 05:35:05 UTC - Size: 14.77 KB - 123 views |
| [2022-06-21 13:49:07] |
| John - SC Support - Posts: 38669 |
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The account from which you have posted definitely has the evaluation for Package 12 through August 19, 2022. We will have to see why you are getting different information in the notice.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-21 14:10:14] |
| User459170 - Posts: 262 |
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Just testing to see if it's the same account. I just logged in from within Sierrachart to post this.
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| [2022-06-21 14:51:53] |
| John - SC Support - Posts: 38669 |
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It's the same account. Thanks for checking.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-21 18:43:39] |
| User459170 - Posts: 262 |
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Hi John, looks like you have fixed this, thanks very much, it now shows 58 days correctly now.
Date Time Of Last Edit: 2022-06-21 18:48:06
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| [2022-06-21 18:57:28] |
| John - SC Support - Posts: 38669 |
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Yes, we made a change and fixed it.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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