Support Board
Date/Time: Thu, 13 Mar 2025 13:20:20 +0000
Not Connected
View Count: 414
| [2022-06-13 09:38:40] |
| User72965 - Posts: 115 |
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Not Connected; I reset password; Gene Sheldon is user; Says I; Paid up till 7-09; I don't have any more that I can do??? You will have to contact me or do something on your end to get me Connected; Other-wise this will be my last month with Sierra Chart. Been a customer for many years. I think you should respect that. Thx: Gene Sheldon |
| [2022-06-13 10:15:31] |
| Sierra_Chart Engineering - Posts: 18765 |
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This is resolved for your account. We provided your account access to Service Package 12 at no cost for 60 days. After that you need to change to Service Package 10 or 11 depending upon whether you were using Service package 3 or 5. Package 10 is equivalent to package 3 and package 11 is equivalent to package 5. Service Package 10 and 11 support connections to external services. For complete details, refer to: Service Package Changes | Discontinued External Services | Reducing Overall Costs Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-13 10:55:59] |
| User72965 - Posts: 115 |
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Now connected: No IOAMT CHART> Black Screen,Waiting to download data,I rolled to Sept. contract Didn't help... Still waiting, I just checked~~ needs to be reconnected at Sierra Chart. Please let me be notified what \you find & do... Thx ;Gene |
| [2022-06-13 11:10:39] |
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If you have a completely blank chart, then refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Missing or Incomplete Intraday Chart Data Let us know if you need further help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-13 11:11:01
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