Support Board
Date/Time: Tue, 26 Nov 2024 12:19:07 +0000
are other OEC users experiencing problems with their Sierra Charts?
View Count: 1070
| [2014-05-02 14:58:45] |
| David-G - Posts: 21 |
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Am I alone, or are other OEC data users experiencing odd behaviour with their Sierra Charts today? I am watching the YMM4 and the cursor on my Sierra Charts are moving around erratically, and wildly jumping by anything upto 10 plus YM points (from 16450 to 16477 being perhaps the most extreme erratic jump though to be fair the jumps have been less around 5 to 7 YM points in the main when the market goes 'fast'). I am writing this at around 10:57 EST on 2nd May |
| [2014-05-02 15:01:11] |
| User628 - Posts: 18 |
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Yup. Having the same problem. Been happening for a while. Not all the time, but it's happening today.
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| [2014-05-02 15:04:57] |
| David-G - Posts: 21 |
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Thanks Daryl. Glad the problem is not confined just to me. I have written to OEC Support and just now to Sierra Support. The question is where exactly does the problem rest with -- with OEC and their data or with the way in which Sierra use that data. The point is, I have no idea where the market is and hence 'trading' as such is impossible
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| [2014-05-02 16:42:00] |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-02 16:45:56] |
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We can see that this was an OEC data problem. Data was being dropped from the server and also we assume it was lagging as well. For a good data feed consider using the Sierra Chart Real-time and Historical Data Feed: http://www.sierrachart.com/index.php?l=doc/SierraChartRealTimeFuturesStockDataFeed.php We have been hearing about OEC data lagging issues for a while now. Today's issue was that data was being dropped as well, but we think it is related to the same underlying problem. We have reported the lagging data issue to OEC. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-02 16:51:19
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