Support Board
Date/Time: Fri, 14 Mar 2025 19:16:04 +0000
not receiving data for FB-NQTV
View Count: 538
| [2022-06-10 16:58:50] |
| User193408 - Posts: 41 |
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hi, I subscribed to Nasdaq TOTALVIEW yesterday and all is fine when i trigger intraday data for AAPL / TSLA / AMZN etc etc ... except for FB-NQTV. thanks for checking :) Reno |
| [2022-06-10 17:43:05] |
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The new symbol for FB is META.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-10 17:46:24] |
| User193408 - Posts: 41 |
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..... super thank you for your fast feedback and super sorry for the retarded question. keep up the good work Sierra |
| [2022-06-21 20:17:16] |
| 3152sier - Posts: 52 |
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I switched symbols for facebook from fb to meta; but meta symbol not showing any data, only blank screen. I can still see data for fb until June 8, 2022. need your help on this, please, thank you Support. |
| [2022-06-21 21:07:49] |
| John - SC Support - Posts: 38669 |
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Make sure you have entered the symbol as META-NQTV to get the delayed streaming data. If you still have issues then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for META-NQTV. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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