Support Board
Date/Time: Fri, 14 Mar 2025 15:30:12 +0000
Two Instances of Sierra Chart
View Count: 412
| [2022-06-09 18:39:46] |
| JGI - Posts: 13 |
|
Hi, I am trying to run a second instance of Sierra Chart on my laptop. Both are connecting through Rithmic Direct-DTC but are using two different servers. I noticed that my second instance is not getting updated prices/data. Do I need to do something to get them both to work? Thank you! |
| [2022-06-09 21:38:46] |
| John - SC Support - Posts: 38659 |
|
As long as these instances are installed on the same computer, you should not be having an issue with the Denali data. Please get us the message log for the system on which you are not getting the data by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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