Support Board
Date/Time: Fri, 14 Mar 2025 18:11:11 +0000
Chart DOM very slowly with Latence
View Count: 725
| [2022-06-09 17:39:48] |
| Crystal77 - Posts: 28 |
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Hi. Have a very long time, in chart DOM is extremely slowly and have many latence.. exemple if i open a NASDAQ100, Chart DOM ASk/BUY is extremely slowly and have many many latence,, i check everithing already in global setting and everiwhere... my internet connexion is veri good.. i try to find solution about this problem for several hour, i cant find solution, please you can help me ???? i check with my freidn use SC too, and CHART DOM have many fluidity and reaction is very fast.. you understand ???you can ake a control of my computer please for resolve this problem ??? Believe me i check everywhere in SC settings. i cant find a solution. i hope you understand me. if you requiere i can send a video beetween my chart DOm and my friend DOM for you can check this problem. im sorry for my bad english. thanks |
| [2022-06-09 21:31:50] |
| John - SC Support - Posts: 38669 |
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The first thing is that we have been having issues with the FXCM data that we use for the FOREX and CFD data. Since you state specifically that you are having issues with NASDAQ100 we assume you are referring to the NAS100 CFD. As such, then what you are seeing could be related to the issue from FXCM. In which case, continue to watch for a day or two and see if things get better as the issue gets resolved. Otherwise, refer to the following for things to check into: Chart Trading and the Chart DOM: Improving Performance Of Chart / Trade DOM For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-16 15:08:32] |
| Crystal77 - Posts: 28 |
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Hi, John Is not a CFD or FXCM ! Is a CME Future contract |
| [2022-06-16 17:44:19] |
| John - SC Support - Posts: 38669 |
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As we stated above, we did not know for sure, but if it was not the CFD, then you need to go through the information at the following link to work through the different options for improving performance: Chart Trading and the Chart DOM: Improving Performance Of Chart / Trade DOM For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-21 11:16:08] |
| Crystal77 - Posts: 28 |
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John my friend i resolve everithing, thanks you
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| [2022-06-22 08:30:14] |
| Crystal77 - Posts: 28 |
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Hi John, i install everithing with new instance, in the copy of Trade DOM in new instance i can't see MBO, all the parameter are set the same. how i can do? |
| [2022-06-22 08:48:32] |
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Make sure this option is set to yes: https://www.sierrachart.com/index.php?page=doc/DataSourceSettings.php#SubscribeMarketByOrderDataWhenMarketDepthSubscribe And be sure to reconnect to the data feed if you change it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-22 08:48:49
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| [2022-06-22 20:20:12] |
| user_xyz - Posts: 453 |
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John my friend i resolve everithing, thanks you Curious what settings did you change to make things faster?
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