Support Board
Date/Time: Tue, 26 Nov 2024 11:29:56 +0000
OEC - historical backfill is down
View Count: 1082
| [2014-05-02 10:01:30] |
| User201106 - Posts: 62 |
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Unable to get backfill data for last couple of hours. Support can you check on this? Timed out while trying to connect to the Sierra Chart historical data server. | 2014-05-02 07:57:41 Received 0 records and wrote 0 records for ESM4 | 2014-05-02 07:57:41 Downloading Intraday chart data for ESM4 to the file ESM4.scid | 2014-05-02 07:57:41 Starting date and time: 2014-05-02 06:03:01 | 2014-05-02 07:57:41 Using server: ds4.sierracharts.com port 10049 | 2014-05-02 07:57:41 Timed out while trying to connect to the Sierra Chart historical data server. | 2014-05-02 07:58:01 Received 0 records and wrote 0 records for ESM4 | 2014-05-02 07:58:01 Downloading Intraday chart data for ESM4 to the file ESM4.scid | 2014-05-02 07:58:01 Starting date and time: 2014-05-02 06:03:01 | 2014-05-02 07:58:01 Using server: ds5.sierracharts.com port 10049 | 2014-05-02 07:58:01 Timed out while trying to connect to the Sierra Chart historical data server. | 2014-05-02 07:58:21 Date Time Of Last Edit: 2014-05-02 12:07:01
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| [2014-05-02 13:10:05] |
| NRGTrader - Posts: 351 |
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Agree, though mine is only showing a gap from about 0845ET-9005ET. I was connected RT though and RT data "locked up" after the NFP news. When I attempted to back fill the missing data, nothing loads so there area gaps on all my charts during that time frame.
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| [2014-05-02 13:16:08] |
| MsJackson - Posts: 27 |
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Experiencing same problem
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| [2014-05-02 16:25:06] |
| RMF2 - Posts: 43 |
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I am experiencing the same issue for symbol ZSN4.
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| [2014-05-02 16:52:40] |
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Unable to get backfill data for last couple of hours. Support can you check on this?
In regards to post #1, there must be some network communication or firewall problem on your side. We are not seeing any problems with the servers or with OEC historical data other than missing 10 minutes earlier in the morning. This will be patched. We did check on this early in the morning but had not responded yet.Timed out while trying to connect to the Sierra Chart historical data server. | 2014-05-02 07:57:41 Received 0 records and wrote 0 records for ESM4 | 2014-05-02 07:57:41 Downloading Intraday chart data for ESM4 to the file ESM4.scid | 2014-05-02 07:57:41 Starting date and time: 2014-05-02 06:03:01 | 2014-05-02 07:57:41 Using server: ds4.sierracharts.com port 10049 | 2014-05-02 07:57:41 Timed out while trying to connect to the Sierra Chart historical data server. | 2014-05-02 07:58:01 Received 0 records and wrote 0 records for ESM4 | 2014-05-02 07:58:01 Downloading Intraday chart data for ESM4 to the file ESM4.scid | 2014-05-02 07:58:01 Starting date and time: 2014-05-02 06:03:01 | 2014-05-02 07:58:01 Using server: ds5.sierracharts.com port 10049 | 2014-05-02 07:58:01 Timed out while trying to connect to the Sierra Chart historical data server. | 2014-05-02 07:58:21 We can see from your Message Log that you have trouble connecting to three different servers. This could not be an issue on our side. Refer to help topic 1.2 here: http://www.sierrachart.com/index.php?l=doc/helpdetails1.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-02 16:54:02] |
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Agree, though mine is only showing a gap from about 0845ET-9005ET. I was connected RT though and RT data "locked up" after the NFP news. When I attempted to back fill the missing data, nothing loads so there area gaps on all my charts during that time frame.
I am experiencing the same issue for symbol ZSN4. The missing data will be patched.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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