Login Page - Create Account

Support Board


Date/Time: Fri, 14 Mar 2025 07:52:44 +0000



FXCM is lagging for the second day

View Count: 433

[2022-06-07 13:35:01]
TH.555 - Posts: 38
No trading yesterday... No trading today !
What next ?
[2022-06-07 13:50:40]
Sierra Chart Engineering - Posts: 104368
Nothing we can do about this other than for us to find another provider.

We told FXCM about the issue but they did not respond.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-06-07 13:51:02
[2022-06-07 14:29:27]
Calculus - Posts: 105
It may well be FXCM's fault and although it's very annoying, the FXCM feed has been pretty damn good since I've been using Sierra (around 2 years). Interestingly it first happened on a Monday, maybe they did some major hardware/software updates over the weekend.

FXCM is also not the CME or EUREX. For them to have a problem for 24+ hours is inexcusable due to their investment and importance. But FXCM is just a small company by comparison.

Bottom line - I'm sure they'll fix everything and we can get back to enjoying their solid price feed.
Date Time Of Last Edit: 2022-06-07 14:30:59

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account