Support Board
Date/Time: Tue, 26 Nov 2024 13:47:38 +0000
Depth of market
View Count: 1390
| [2014-05-01 17:33:23] |
| User39309 - Posts: 15 |
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For some reason I have no depth of market today on the ES. My service is paid up for the real-time Sierra data feed and the feature to use the feed is turned on (checked) in the settings.
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| [2014-05-01 19:20:15] |
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We know why this is happening for your particular account. It is because your account has 2 different CME Group exchanges enabled. One with depth and one without. This will be resolved after the close. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-02 16:29:02] |
| User39309 - Posts: 15 |
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I still have no depth of market. Is it still confused on my 4.00 and 15.75?
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| [2014-05-02 16:36:00] |
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We will have to look into this some more.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-02 19:55:15] |
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We are going to need to test your market data account but we can only do that when you are disconnected from it. So when the market closes and you are disconnected from it, let us know so we can do the test.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-02 20:20:03] |
| User39309 - Posts: 15 |
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OK I have shut it down.
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| [2014-05-02 22:29:48] |
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This problem is now resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-04 18:53:10] |
| User39309 - Posts: 15 |
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Thanks. But now I cannot connect to rithmic. It says I have a login failure but it is the same login Optimus gave me and I re-entered it as well. Rithmic Trading - Port for executable: 33743 | 2014-05-04 11:43:04 Rithmic Trading - Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-05-04 11:43:04 Rithmic Trading: Connecting to the server 127.0.0.1. Port 33743 | 2014-05-04 11:43:06 The network socket is connected. | 2014-05-04 11:43:06 Rithmic Trading: Connected to server. | 2014-05-04 11:43:06 Rithmic Trading: Sending logon request message. | 2014-05-04 11:43:06 Rithmic Trading - Starting the connection process to data and trading service. | 2014-05-04 11:43:06 Rithmic Trading - Logging is enabled. Log file: Rithmic.log | 2014-05-04 11:43:06 Rithmic Trading - Connecting to Rithmic 01 US server. | 2014-05-04 11:43:06 Rithmic Trading - Server Alert: Market Data Connection Opened | 2014-05-04 11:43:07 Rithmic Trading - Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2014-05-04 11:43:07 Rithmic Trading - Server Alert: Trading System Connection Opened | 2014-05-04 11:43:08 Rithmic Trading - Server Alert: PnL Connection Opened | 2014-05-04 11:43:08 Rithmic Trading - Server Alert: PnL Connection Login Failed. Result text: "permission denied" | 2014-05-04 11:43:08 Rithmic DTC Server Info - Server Name: SC DTC Bridge. Server Version: 1.1. Provider Name: Rithmic DTC. | 2014-05-04 11:43:08 Rithmic DTC - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-05-04 11:43:08 Rithmic DTC - Logon error from server | 2014-05-04 11:43:08 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-05-04 11:43:08 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-05-04 11:43:08 Socket has been shutdown and closed. | 2014-05-04 11:43:08 Rithmic DTC: Disconnected from the server. | 2014-05-04 11:43:08 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-05-04 11:43:08 File >> Disconnect selected. | 2014-05-04 11:43:09 Rithmic DTC: Disconnected from the server. | 2014-05-04 11:43:09 Current selected Data/Trading service: Rithmic Trading | 2014-05-04 11:51:22 |
| [2014-05-04 20:42:02] |
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This is the relevant message: Rithmic Trading - Server Alert: PnL Connection Login Failed. Result text: "permission denied" | 2014-05-04 11:43:08 Refer to step number 15 here: http://www.sierrachart.com/?l=doc/Rithmic.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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