Support Board
Date/Time: Fri, 14 Mar 2025 18:05:38 +0000
Not able to download more than 6 months of XAUUSD data
View Count: 702
| [2022-06-03 18:08:36] |
| HumblyTrading - Posts: 192 |
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Hello SC Team, I have 4 different workbooks open which were all duplicates of the first. NAS100, GPBJPY, XAUUSD, and XAGUSD. For some reason, I can get several 1000 days of data in NAS, Silver and GJ, but I can only get the program to download 2 months of Gold data. All of the chart settings are identical, as they are duplicates of each other. I tried deleting the file and re-downloading. I checked the settings for the Global Instrument Settings. I also tried rebuilding the chart from scratch as opening an intraday chart. It is set in Data Limiting to download 2000 days on intraday charts and same on historical charts. The strangest part is that this is unique to gold. I can get all the historical data for several years on Silver. I am using Teton with IronBeam as a broker. Service Package 10. Is there perhaps something else I have missed? Any help would be appreciated! Mike Date Time Of Last Edit: 2022-06-03 21:11:00
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| [2022-06-04 22:48:33] |
| HumblyTrading - Posts: 192 |
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I have looked for a solution to this and still cannot seem to find what I may be doing wrong. Any help would be appreciated. Thanks! |
| [2022-06-05 18:42:56] |
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Refer to the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Downloading/Viewing More Historical Intraday Data If you need more help we need the following information: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-07 15:32:54] |
| HumblyTrading - Posts: 192 |
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Hello. I followed the instructions and redownloaded the data. However, I get an error File Compression not supported on File System. This does not occur for Silver, or any other Forex/Futures instrument. Only Gold? Any Help would be appreciated. Here is a copy of the Log after about 1min of trying to download the data: File compression not supported on file system. \\.psf\Home\Desktop\SierraChart2397\Data\XAUUSD.scid. Windows error code 1: Incorrect function. | 2022-06-07 11:30:00.578 Software version: 2397 64-bit | 2022-06-07 11:30:00.658 Primary Thread ID: 8328 | 2022-06-07 11:30:00.658 Usage end date: 2022-07-06 | 2022-06-07 11:30:00.658 Enabled for: Sierra Chart Historical Data Service. | 2022-06-07 11:30:00.658 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-06-07 11:30:00.658 Enabled for: Delayed Denali Exchange Data Feed. | 2022-06-07 11:30:00.658 Enabled for exchange2: CME | 2022-06-07 11:30:00.658 Enabled for exchange2: fairx_exchange.data | 2022-06-07 11:30:00.658 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-06-07 11:30:00.658 Current selected Data/Trading service: Teton CME Order Routing | 2022-06-07 11:30:00.658 Custom symbol settings values: enabled | 2022-06-07 11:30:00.658 Chart Update Interval: 500 | 2022-06-07 11:30:00.658 Intraday Data Storage Time Unit: 0 | 2022-06-07 11:30:00.658 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-06-07 11:30:00.658 2022-06-07 15:30:00 Local computer time in UTC | 2022-06-07 11:30:00.658 2022-06-07 11:30:00 Local computer time in SC Time Zone | 2022-06-07 11:30:00.658 2022-06-05 00:40:43 Server time in UTC | 2022-06-07 11:30:00.658 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-06-07 11:30:00.658 Program path: \\.psf\Home\Desktop\SierraChart2397\ | 2022-06-07 11:30:00.658 Data Files path: \\.psf\Home\Desktop\SierraChart2397\Data\ | 2022-06-07 11:30:00.658 OS Version Number: 10.0 | 2022-06-07 11:30:00.658 Locale Setting: C | 2022-06-07 11:30:00.658 DLLs: zyp sierra free 2_OF_2151_64-3.dll, zyp sierra free 2021_2151_64.dll, zyp sierra free_2151_64-2.dll, zyp sierra free 2_OF_2151_64.dll, UserContributedStudies_64.dll, zyp sierra free 2020_2151_64.dll, Zyp Free by Zyp_64.dll, Zyp OrderFlow by Zdislav_64.dll, AnkaSC_64.dll, zyp sierra Price Action_2151_64.dll, sst_FreeBundle_64.dll, Zyp Trade_Your_Plan_64.dll | 2022-06-07 11:30:00.660 Allowed protected custom studies: AnkaSC, SST_FreeBundle, zyp_app, zyp_download_free, zyp_download_free_2, zyp_download_OF, zyp_download_PA, zyp_pack1, zyp_pack2 | 2022-06-07 11:30:00.660 Crash reporter started: true | 2022-06-07 11:30:00.660 File compression not supported on file system. \\.psf\Home\Desktop\SierraChart2397\Data\XAUUSD.scid. Windows error code 1: Incorrect function. Date Time Of Last Edit: 2022-06-20 19:51:30
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| [2022-06-08 22:03:24] |
| Sierra_Chart Engineering - Posts: 18784 |
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What kind of a storage device or drive is Sierra Chart stored on?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-08 22:03:33
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| [2022-06-08 22:51:40] |
| HumblyTrading - Posts: 192 |
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It is stored on the desktop file of a windows machine. Using Parallels on a Mac with Windows 10 up to date on updates. I never had a problem with gold before. Silver, GBPUSD, ES/NQ, etc. are all working without issue. Any ideas what may be causing this? Thanks! Date Time Of Last Edit: 2022-06-08 23:04:43
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| [2022-06-15 19:33:29] |
| HumblyTrading - Posts: 192 |
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Hello SC Team, Any update on this request? I still cannot trade gold. Thanks! Mike |
| [2022-06-16 13:22:00] |
| Sierra_Chart Engineering - Posts: 18784 |
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We do not recommend installing Sierra Chart in a folder off of the desktop folder. Use a different folder. File compression not supported on file system. \\.psf\Home\Desktop\SierraChart2397\Data\XAUUSD.scid. Windows error code 1: Incorrect function. | 2022-06-07 11:30:06.659 Regarding this, we recommend exiting from Sierra Chart and deleting that data file and then see if you still have the problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-16 13:23:03
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| [2022-06-17 01:30:28] |
| HumblyTrading - Posts: 192 |
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Hello, I moved SierraChart to the documents folder. I deleted the XAUUSD.scid file Then I used Find Symbol to open a new intraday chart. Now, unfortunately, it is not even downloading a single bar. It just continually shows the "Waiting to Download Historical Data" status warning. Is there perhaps something else I can try? I have already rebuilt everything in a fresh installation of SierraChart, and getting the same issue. Thanks |
| [2022-06-17 09:20:23] |
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This would mean there is another historical data download which is active and has not yet finished. Follow the instructions here to increase the speed of historical data downloads, for now: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Improving Historical Intraday Data Downloading Performance Try using an Intraday Data Storage Time Unit of 1 Minute. The other thing is the next release coming out will support the ability to disable file compression to eliminate all of those file compression related errors. Check with us over the weekend or Monday, regarding this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-17 09:20:54
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| [2022-06-19 06:40:15] |
| Sierra_Chart Engineering - Posts: 18784 |
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We can only provide so much help and no definite solutions when using another operating system other than Windows and using it in a native environment. Yes we all hate Windows, but Sierra Chart is designed to work on Windows.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-19 06:40:27
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| [2022-06-19 14:28:00] |
| HumblyTrading - Posts: 192 |
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Understood. I will hope the changes mentioned with the compression in the next version will fix it. Thanks for the help so far! |
| [2022-06-19 16:57:12] |
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You can update to the current version now: Software Download: Fast Update The setting to disable compression is in Global Settings >> Advanced Service Settings. Set Support Intraday File Compression to No. And then restart Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-20 20:31:11] |
| HumblyTrading - Posts: 192 |
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Well done SierraChart team! It works perfectly now with the new change. I appreciate your effort in getting me going again! Mike T |
| [2022-06-20 20:42:32] |
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Ok this is very good to know.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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