Support Board
Date/Time: Thu, 13 Mar 2025 05:42:39 +0000
GBP-202206-GLOBEX not working?
View Count: 337
| [2022-06-01 12:41:57] |
| tenikis - Posts: 10 |
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Hello, Was using GBP-202206-GLOBEX fine last week, this week its showing no market depth. The September contract, GBP-202209-GLOBEX works fine, but June seems broken. Anyone else getting this or just me ? :-) Ten |
| [2022-06-01 13:29:48] |
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First thing is to refer to: File Menu: Not Receiving the Full Number of Market Depth Levels Open a chart for that symbol and follow the instructions below. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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