Support Board
Date/Time: Tue, 26 Nov 2024 13:48:07 +0000
Data feed
View Count: 1106
| [2014-05-01 14:37:59] |
| enemyspy - Posts: 306 |
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Hi I forgot to top up my additional services balance til this morning and had to resubscribe to the SC futures feed. I can't seem to get the M to pop up it keeps getting the IB data. -Refreshed global symbol settings. -Upgraded to latest versions -Shut down both trading service and sc software an reopened. -Support Sc feeds enabled No dice. In cases where people resubscribe do we have to wait a bit for it to kick in or something? |
| [2014-05-01 16:52:22] |
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As your subscription was interrupted, your data feed account is no longer eligible for the CME exchange fee waiver, you will have to add one of the Full CME Group (CME, CBOT, COMEX, and NYMEX) options here: https://www.sierrachart.com/usercp.php?page=SC_RealTime_DataFeed_SetExchanges Sierra Chart Support Date Time Of Last Edit: 2014-05-05 15:36:21
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| [2014-05-05 15:23:08] |
| jesslinn - Posts: 108 |
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I think that this has happened to me as well. Are you saying that from now on we will have to pay CME exchange fees? Should you have warned us of this? Is there a way to reinstate the CME waiver by paying the interim days?
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| [2014-05-05 15:48:06] |
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Are you saying that from now on we will have to pay CME exchange fees? Should you have warned us of this? Yes. We did post about this here:Notice: Upcoming CME Exchange Fees Is there a way to reinstate the CME waiver by paying the interim days? No. And this is not up to us. This is up to the exchange.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-05 18:49:53] |
| enemyspy - Posts: 306 |
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I signed up for the no market depth option thinking I could use IB and a second instance to for my dom, in order to save a few bucks. I noticed that when I select IB and un-check support sc feed it still does not work. Should it work? or does IB already think I am using an instance of it's feed already because sc instance 1 is connected to it?
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