Support Board
Date/Time: Thu, 13 Mar 2025 01:36:51 +0000
DATOS
View Count: 517
| [2022-05-24 16:13:58] |
| Jose Baptista - Posts: 12 |
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BUENAS TARDES, NO TENGO DATOS EN LA PLATAFORMA, TENGO LOS DATOS PAGOS HASTA EL 20/06/22. PAQUETE 5 PARA MICRO FUTUROS SP500 NECESITO SOLUCIONAR ESTE TEMA.ME DA OTRO MENSAJE QUE SE RENOVARAR EL 22/07/22. SI ME PUEDES COLABORAR. GRACIAS |
| [2022-05-24 17:18:52] |
| John - SC Support - Posts: 38621 |
|
From Google Translate: GOOD AFTERNOON, I HAVE NO DATA ON THE PLATFORM, I HAVE PAID DATA UNTIL 06/20/22. SP500 FUTURE MICRO PACK 5 I NEED TO SOLVE THIS ISSUE. IT GIVES ME ANOTHER MESSAGE THAT WILL BE RENEWED ON 07/22/22. IF YOU CAN HELP ME. You now need to be on Package 10 or higher in order to be able to make external connections from Sierra Chart, this includes connecting to CQG. We have set your account to evaluate package 12 for 30 days, which will allow you to connect. Just be sure you change your package before the 30 days expires. To change your service package, follow these instructions: To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.
Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-24 17:57:40] |
| Jose Baptista - Posts: 12 |
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BUENAS TARDES JOHN, TENGO OTRA PREGUNTA,EL SALDO QUE TENGO PAGADO HASTA EL 20/06/22 LO PUEDO UTILIZAR PARA CAMBIAR DE PAQUETE ? QUE PASARA CON LA RENOVACION QUE ESTA PARA EL 22/07/22 AUTOMATICA ? PUEDO UTIZARLO ESE DINERO PARA CAMBIAR DE PAQUETE DESPUES DE PROBAR EL PAQUETE 12 POR 30 DIAS, CON ESE DINERO ? GRACIAS |
| [2022-05-24 18:17:47] |
| John - SC Support - Posts: 38621 |
|
From Google Translate: I HAVE ANOTHER QUESTION, CAN I USE THE BALANCE I HAVE PAID UNTIL 06/20/22 TO CHANGE THE PACKAGE?
WHAT WILL HAPPEN WITH THE RENEWAL THAT IS FOR 07/22/22 AUTOMATIC? CAN I USE THAT MONEY TO CHANGE THE PACKAGE AFTER TRYING THE 12 PACK FOR 30 DAYS, WITH THAT MONEY? As noted in the information to change your package, when you change your package, only the end-date changes. So we calculate the difference in the cost and the remaining time you have an adjust your end date. Therefore, you can make a change at any time to your package and it will not cost you anything - only the end-date changes. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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