Support Board
Date/Time: Wed, 12 Mar 2025 21:17:26 +0000
Cant Log On
View Count: 432
| [2022-05-23 16:33:27] |
| User350433 - Posts: 6 |
|
Hello, Ive been connecting to Sierra Charts with a CQG data feed thru my Ninja Trader brokerage account for over a year now but as of today the connection has failed. My account with Sierra is current..and so I am unclear on what has changed and how to remedy this so I can be connected with Sierra Charts. Please advise. Thank you. |
| [2022-05-23 17:00:30] |
| John - SC Support - Posts: 38621 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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