Support Board
Date/Time: Fri, 22 Nov 2024 10:08:26 +0000
from professional to non profesional account
View Count: 1725
| [2022-05-17 17:34:32] |
| xHuey - Posts: 2 |
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Hello, in the past i did a mistake and register me as professional account but i'm not. I know signed the agreement as non professional account with my account number etc. how and when do the change will come ? ( i opened an Account support ticket but nobody responding me ) |
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| [2022-05-17 17:47:36] |
| John - SC Support - Posts: 36203 |
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We have updated your account to be a "Non-Professional" based on the information in your agreements. Just be aware that to get the CME Group at the non-professional rate, you also need to connect to a live, funded, futures trading account at least once a month. We noticed that you had listed a Gain account, and although we do not offer any support, we can still connect to a Gain account. Just be aware that this may end at any time. For more information on the CME Group requirements, refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-13 01:57:39] |
| Devon Lamouroux - Posts: 3 |
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Hello, I have opened an account support ticket as well and I have not received a response. I was tagged as a professional trader but and I would like to be switched to a non professional account. |
| [2023-02-13 15:23:38] |
| SC Support - Posts: 1895 |
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Hi Devon, regarding Real-time CME Group Futures Data we must ask: do you have a Futures Trading Account? The CME Group expects you to have a Futures Trading Account in order to qualify as a Non-Professional [*Note: we know of only the CME Group having this rule, not EUREX, not CFE, not NASDAQ, not NYSE, just the CME Group*] From the CME Group Certification: "The Non-Professional Subscriber must: a. have an active and funded futures trading account; b. be an individual, natural person or small business entity" The solution if you do not have a Futures Trading Account (but would otherwise qualify as a Non-Professional) is described here: Easy Solution to CME Funded Trading Account Requirement |
| [2023-02-14 13:47:53] |
| Devon Lamouroux - Posts: 3 |
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I do have active individual funded Futures Trading Account.
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| [2023-02-14 14:55:26] |
| SC Support - Posts: 1895 |
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Great Devon, at which Broker do you have that individual funded Futures Trading Account.
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| [2023-02-14 19:35:06] |
| Devon Lamouroux - Posts: 3 |
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My account is with AMP
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| [2023-02-14 19:40:27] |
| SC Support - Posts: 1895 |
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Good stuff Devon, please re-complete the Market Data Agreements and be sure to include your AMP Futures Trading Account Information; your "Clearing Firm" will be "AMP Futures" and your "Futures Trading Account Number" is something like "AC123456". https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements Then you need to connect Sierra Chart to your AMP Futures Trading Account in order to verify your Non-Professional status, for that AMP can provide you with the CQG WebAPI login credentials and with those in-hand, here are your set up instructions: CQG Trading Platform Service: Setup Instructions |
| [2023-12-04 07:16:57] |
| Samke - Posts: 1 |
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Hello guys ,i need help ,i was non proffesional for months and now suddenly i am proffesional how i can change that TY
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| [2023-12-04 12:58:10] |
| User788411 - Posts: 2 |
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Hallo ,ich habe heute auch bemerkt das ich auch als Professional geführt werde .Das bin ich nicht .Habe gerade die Markdatenvereinbarung nochmal ausgefüllt und unterschrieben .Können sie mich auf Non Professional umstellen bitte.Hab leider auf dem Support Ticket keine antwort bekommen ,vielen Dank
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| [2023-12-04 15:25:04] |
| SC Support - Posts: 1895 |
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Thank you all for completing the Market Data Agreement for the CME Group Exchanges, from what I can tell you issues are now resolved
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| [2023-12-13 16:59:11] |
| User954898 - Posts: 2 |
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hi my account is tagged as a profession account and i wanna access real time futures data for es and ym how much it is gonna costs me?
Date Time Of Last Edit: 2023-12-13 17:21:35
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| [2023-12-13 17:21:11] |
| SC Support - Posts: 1895 |
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Hi User954898, I assume you are talking about qualifying as a Non-Professional for Real-time CME Group Futures Data? If so please tell us the following: do you have a Futures Trading Account? The CME Group expects you to have a Futures Trading Account in order to qualify as a Non-Professional [*Note: we know of only the CME Group having this rule, not EUREX, not CFE, not NASDAQ, not NYSE, just the CME Group*] From the CME Group Certification: "The Non-Professional Subscriber must: a. have an active and funded futures trading account; b. be an individual, natural person or small business entity" The solution if you do not have a Futures Trading Account (but would otherwise qualify as a Non-Professional) is described here: Easy Solution to CME Funded Trading Account Requirement |
| [2023-12-13 17:31:02] |
| User954898 - Posts: 2 |
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I do not have supported funded trading account i want to get rea time data for futures without a trading account. i was wondering do i have to provide any additional information to buy a real time data plan for futures? i also wanna know that i need es and ym live data so what plan is best for me? i will also pay extra fee for access data as professionl
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| [2023-12-13 17:32:36] |
| SC Support - Posts: 1895 |
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Ok, do you have an Account currently that gives you access to Trading CME Group Futures?
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| [2024-01-06 00:55:40] |
| DavidGel - Posts: 2 |
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Dear Support, I have the same problem. My account is tagged as professional account but that is a mistake it should be non-professional. I have an account with stage broker 5 and already funded. They told me they have linked the broker account to Sierra chart. What else do i have to do to get non-professional? Broker: Stage 5 Date Time Of Last Edit: 2024-01-06 15:28:27
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| [2024-01-08 15:28:07] |
| SC Support - Posts: 1895 |
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Thank you for completing the Market Data Agreements. I see that you have activated the CME Exchange Real-time Non-Profesional Option (with Market Depth included). Denali Exchange Data Feed: Supported Exchanges (Exchange Fees) |
| [2024-02-26 08:01:50] |
| Collsla - Posts: 1 |
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Hello, I recently made a account and it flagged me a professional trader, but I’m not. I have a futures trading account with APEX which connects through rhythmic, can someone help with changing my account to non professional.
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| [2024-02-26 13:46:32] |
| SC Support - Posts: 1895 |
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Hi Collsla, APEX Trader Funding is not a Regulated Futures Broker, so an account with them does not meet the CME Group requirement for qualifying as a Non-Professional. You might consider setting up a Futures Trading Account at one of the Brokers listed in #2 here: Sierra Chart Teton Futures Order Routing: Setup Instructions |
| [2024-10-15 18:00:28] |
| TLDTrader - Posts: 3 |
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Hi, I have a 'professional' CME Exchange designation because I only have an APEX account. I pay for the professional fee on CME Exchange. I have Package 12 and am trying to turn on real-time NASDAQ/Equities data to support a 'trading floor' chartbook I have been working on recently. Everything is working in the chartbook but the data is delayed 15 minutes or so. I have filled out the various agreements as non-professional for the non-CME exchanges but am not sure if I need to add any additional exchanges at $10 each from the look of it and if so which one(s) for SPY, QQQ and the MAG 7 stocks? Thanks!
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| [2024-10-15 18:21:26] |
| John - SC Support - Posts: 36203 |
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We see that you have filled out the agreements for the NASDAQ TotalView exchange, but you have not activated the exchange itself yet. The cost of this exchange is $16.00 per month. You can activate it at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeedNASDAQ#Exchanges But, since you reference SPY and QQQ, you probably want the data from our "U.S. Equities Consolidated Tape" exchange, rather than the "NASDAQ TotalView". The information for each of these is at their respective links: Denali Exchange Data Feed: Nasdaq TotalView Data Feed Notes US Stock/Equities Consolidated Tape Data Feed There is also a third option, in addition to either of the above, which is to activate both the NASDAQ TotalView and the U.S. Equities Consolidated Tape and then open a chart with the standard ticker and a suffix of _MBO (such as TSLA_MBO). In doing so, you will get the price and volume data for the Consolidated Tape, along with the Market Depth data for the NASDAQ TotalView. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-15 18:56:21] |
| TLDTrader - Posts: 3 |
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Thank you! I attempted to activate the "U.S. Equities Consolidated Tape" for $10 and it returned a screen with the following highlighted in red: [✖] Exchange Agreements need to be reviewed by Sierra Chart Support. Please let me know if I need to do anything further to activate this service. I appreciate the speedy service! |
| [2024-10-15 19:02:35] |
| John - SC Support - Posts: 36203 |
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You first need to fill out the agreements for the U.S. Equities Consolidated Tape at the following link: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements_STOCKS Then, once the agreements have been reviewed and accepted, you will be able to activate the exchange. Post back in this thread when you have the agreements filled out so we can look them over quicker for you. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-15 20:19:43] |
| TLDTrader - Posts: 3 |
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