Support Board
Date/Time: Wed, 12 Mar 2025 16:46:17 +0000
Trying to route orders through cqg w/ denali data
View Count: 422
| [2022-05-16 16:16:19] |
| User990269 - Posts: 3 |
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Trying to route my orders through cqg using genali data. when signed into my cqg account I receive no data.
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| [2022-05-16 18:11:08] |
| John - SC Support - Posts: 38612 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-16 18:47:56] |
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First translate the symbols to make sure they are correct: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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