Support Board
Date/Time: Wed, 12 Mar 2025 15:34:09 +0000
real time data
View Count: 436
| [2022-05-15 18:44:06] |
| User991616 - Posts: 5 |
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hello, i have activated and paid for denali, cme group market depth data, i have the [M] enabled next to the symbol, but the header of the window says "5 Min #3 | Delayed" what actions should i take? thank you
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| [2022-05-15 19:59:22] |
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First at this time the markets are closed and you will not be getting real-time data at the moment. However: The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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