Support Board
Date/Time: Wed, 12 Mar 2025 15:39:52 +0000
Missing Recent 1 Week of Historical Data, but not missing on Intraday Charts
View Count: 549
| [2022-05-14 19:00:57] |
| HumblyTrading - Posts: 192 |
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Hello SC Team, I have ES & NQ charts open in the attached chartbook. As you can see, the intraday charts (4hr, 1hr, etc.) have all the current data. Unfortunately, the Historical Charts (Daily and above) are missing the past week of data. I have tried deleting and reloading the data. I have tried restarting SC. I have tried starting a fresh Chartbook and opening the symbol. I'm running version 2391, using Teton CME Order Routing with IronBeam. This problem showed up only during this past week, I've never run into it before. Same problem for both ES and NQ. Any help resolving this before Monday starts would be much appreciated! Mike T |
 ES SPY.Cht - Attached On 2022-05-14 19:00:29 UTC - Size: 70.17 KB - 141 views Attachment Deleted. |
| [2022-05-15 06:27:32] |
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There is no problem with the Chartbook itself. The daily charts appear just fine for us: https://www.sierrachart.com/image.php?Image=165259602775.png Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-15 06:42:21
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| [2022-05-16 13:45:07] |
| HumblyTrading - Posts: 192 |
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Thank you. There is an error message that says on the Daily Bars, "Max Downloads Per Month Exceeded." I've never seen that before. Is there a setting I need to change? This only applies to the historical charts, not the intraday, for some reason. |
| [2022-05-16 14:17:38] |
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You need to activate more Historical Daily data downloads here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#AdditionalHistoricalDownloads Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-16 14:17:49
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| [2022-05-16 15:24:24] |
| HumblyTrading - Posts: 192 |
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What would cause me to exceed the limit? I have been using the same settings on my charts for the last 6 months? Thanks |
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